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per nightRebecca - Verified booking
We were very disappointed with the whole experience whilst staying at this property.
When we arrived on the Friday late afternoon on first glance the property looked nice however we soon discovered that there was sand on one of the beds and dirty throws covered in dog hairs and the glasses and cutlery were filthy and a dirty coffee cup still with coffee in it. I called Sykes straight away and they offered to send someone out on Saturday and as I explained at the time this was no good as I need the property to be clean when we arrived!! So I spent the first hour of my stay loading and putting on the dishwasher with the dirty glasses plates and knifes and folks and sorting out the other problems. Not good enough!! Then we woke up on Saturday morning to find the aga not working and it was cold in the kitchen. Followed by the wifi going down on Saturday afternoon and not coming back on until Sunday teatime. I called and emailed Skyeâs at least 7/8 times over the weekend to report the problems and all these problems soured our experience of what should have been a stress free weekend away. I did not want to spend my Friday evening cleaning have just spent 4 hours in the car driving to sandsend!!! On return home I contacted Sykes and explained in detail about my experience and was offered £150 for the aga not working. I asked what about the cleaning and the wifi? And was told that because I declined the offer of a cleaner coming on Saturday afternoon I wasnât entitled to a refund. As I explained on Friday when I spoke to someone a Skyes I had already cleaned the property myself!! I feel that this response and lack of understanding and compromise on your part was very short sited. We come to Sandsend a lot as we have friends there and had you been more accommodating with the compensation I would have stayed at your property again however I was disgusted your compensation and will never stay at crab cottage again. Also I have now looked at your reviews on various platforms to find out that you have had the same problems before and have lots of unhappy customers. I wish I have checked these out before and wouldnât have wasted my hard earned money in the first place.
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Mr Loftus - Verified booking
The cottage itself is beautiful and very nicely located. It is about half an hour walk to Whitby (choosing the flatter walk alongside the train track) or longer if you tackle the hills over Ruswerp fields. There is a local pub and butchers that sell high quality food along the high street and we were very impressed with the services. We were disappointed that there was an electrical fault whilst we were staying in the property that left us without access to the washing machine, dishwasher and half the plugs in the kitchen. We rang the numbers in the brochure but it took two days for someone to come out and sort things. In the meantime, it left us apprehensive about using appliances in case of further power cuts or worse. The brochure in the cottage does have useful information in. However, the farmers market advertised is for Whitby in Canada! It’s a good job we used google. Whilst the property states is it pet friendly and is, the property also states it has an enclosed garden. The garden is not enclosed and a dog could easily get out and onto a main (very busy) road. With all this is mind, we would still stay at the property again and would recommend it to others. I would advise anyone with dogs to take them out on a lead at all times and do your own research about the local area (the pub has lots of brochures)
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Sarah - Verified booking
The location of Crab cottage was perfect; walking distance into Whitby along the beach or the bus took 8 minutes and the beach was minutes away.
The cafes and The Hart pub all did lovely food. There were some lovely walks from the cottage. The furnishings in the cottage were good quality as well. The hamper which was there when we arrived was a lovely touch, especially as the village shop has closed and the nearest local store is in Lythe which is up a very steep hill. However, the maintenance of the cottage needs to be improved. The Aga was not hot enough to cook meals and the cooker in the utility didnât work. If we had wanted to cook a meal we would have been at a loss other than using the microwave. There were no blinds in the dorma windows in the bedrooms . Many of the windows and doors were difficult to open , the garden was not suitable for young children or the elderly as it was very steep and slippy. The summer house was a nice touch but the fridge and the kettle etc were filthy and it needed a good clean. We love Sandsend and would recommend the location , we had a lovely holiday inspite of the few niggles with general maintenance of the cottage. However, given the cost of the cottage better upkeep is required.
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Gillian - Verified booking
Beautiful location.
Beautiful cottage. Beautiful welcome hamper. Disappointed by thermostats downstairs which didnt seem to work so could only control heating by turning off and on at control panel so we alternated between being too hot and too cold. Garden most unsuitable for children and dogs as open with dangerous drop straight into to neighbours yard. Steepness of garden not explained well enough on website. Upstairs window fixed shut and very black mouldy in twin room which agency have promised to deal with (pics sent). Clean in cottage but this reduced the cleanliness rating for me. Aga pretty but impractical and turned off for safety during our stay. Thankfully oven provided in utility room. Exposed electric switch in bathroom agency have promised to deal with. Twin beds are narrow. Sheets and towels are very nice. Sky TV very nice to have. Parking spaces great to have but sign is not clear enough as falling over and one day a car was in our space but only for a short time. Overall well equipped.
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Margaret - Verified booking
Biggest disappointment on arriving at the cottage was the general standard of maintenance of garden areas and summer house.
Due to overgrown vegetation there was no view when sitting in the summer house and it felt quite dirty. I would say that some of the cottage was tired, with the beam in the sitting room water stained. The back door was particularly hard to open with only one in our party able to open it. Even though heating wasn't required the radiator in the main bathroom was red hot making the bathroom unbearable. The height of the skylights here made them only accessible using a chair. We had to hoover the carpet in the ensuite bedroom on arrival as it had some sort of ash on carpet area just adjacent to ensuite.The wardrobe? space in the double bedrooms was very limited due to height restrictions. The skylights in bedrooms had no blinds making it particularly bright very, very early in the mornings. There were no salt and pepper dishes available and two of the four crab mugs were chipped.
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