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per nightLinda - Verified booking
The family ( four adults and four children) really enjoyed our time at Pear Tree House.
Welcoming, homely, clean, comfortable, very well equipped, comfy beds with good quality bedding and co ordinating soft furnishings. The dining area and outdoor space were perfect for family meals, and sitting outdoors in the sunshine listening to the birds was just wonderful! My daughter and son in law cooked (with a bit of juggling and pre preparing) a full Sunday lunch type meal for the eight of us using a combination of the aga, electric hob and microwave and my grandson baked bread twice in the aga which cooked it perfectly. Communication with the owners was excellent and a problem we had with the aga on our first night ( not the fault of the owners) was instantly resolved without question by them, also we enjoyed the items in the welcome pack, thank you. We found the quiet Ruswarp village life a pleasant contrast to bustling Whitby ( just a half hour walk away) with a great bus and train service, so a car is handy to get around but not essential. Sadly for our party, finding parking (Easter weekend) for one of our two cars was a problem, but other than that a dedicated parking space was provided a short walk away and a few spaces on the roadside occasionally became free later in the week. Unfortunately we were not aware of the parking situation until our booking had been confirmed by Sykes, and really it was only a problem for us because we had two cars, one of which went home after the weekend, the only negative aspect of the house and its location which is great for families with the idylic riverside cafe, rowing boats, miniature railway and fantastic soft play and pub within walking distance as well as the excellent butchers and local shop just across the road. A lovely house in a lovely village, would highly recommend.
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Jac - Verified booking
Great communal space in a well equipped kitchen made for a lovely family get together.
Door to outside needs to be kept open to counter the heat from the Aga. Comfortable beds (note small singles) and more than ample quality towels provided. Parking space in the village was just about achievable for our group travelling in three cars, reassured by a reserved space within a local complex that we used a couple of times but only as last resort due to the complexity of manoeuvres. The road outside is busy leading to noise, especially deliveries to the butchers opposite in the early morning. It didn't feel safe to unload at the door, although the size of lorries doing so at the butchers confirmed there was space. Beware of the upper stairway, unpleasant knock to the head highlighted the need to take care, also be wary no handrail on stairway. A request to take the wheelie bin out through the house including getting it down steps from the garden into the kitchen made for an interesting exercise. Overall a good stay, Ruswarp offers a variety of walks and transport options in the direction of Whitby and elsewhere. Highlight, fabulous food at the Bridge Inn, with great outdoor seating overlooking the river with steam trains passing by too.
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Dave - Verified booking
When I was considering booking this property I was not aware of what was meant by a "Jack and Jill" twin room.
So I phoned the Sykes office for clarification. They told me that this comprised two single rooms sharing a common bathroom. As two of our party were single, not known to each other, each in their seventies and each particular about their personal privacy I described the room to them in the manner it had been described to me and they both said that with mutual agreement they would be happy with the arrangement. When we arrived at 11A I found that the property consists of three double rooms and one twin. The "Jack and Jill" twin simply does not exist! So agentleman had to volunteer to sleep on a sofa as the only way we could organise things. This was obviously unsatisfactory as he had paid for a single bed in a separate room. Looking on-line today it appears that this discrepancy has been pointed out twice in the past, the first time a year ago, yet the website description still remains the same. Also worthy of mention is the fact that at the time of our visit the first floor shower would be positively dangerous to small children as the temperature control is virtually unworkable and the and the unit seems to default to scalding hot.
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Denise - Verified booking
First impressions not favourable when we couldn't open the key safe to gain entry.
Had to wait outside until a passing photographer who worked for Sykes was able to open the safe. We were informed by yourselves that the cleaner had trouble that morning. The kitchen was not clean : remains of a dog biscuit on the floor, dirty crockery and cutlery in the cupboards, crumbs and food left by the previous tenant in the cupboards. I did not expect to start cleaning floors cupboards and set the dishwasher off to clean all the dirty crockery and cutlery upon arrival. Upstairs in the first bedroom the light inside the wardrobe was just hanging by the wires and the screws left in the wood. During the holiday 2of the older children aged 8and 10 years became upset when they couldn't open the doors to the bedroom and bathroom. Towels had to be placed on the floor to prevent a repeat of these accidents. When reading the previous tenants notes in the feedback book the same incident had occurred. This proves that Sykes do not take any notice of the feedback or have the courtesy to answer the phone message my daughter left after her child was trapped in the bathroom.
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Suzanne - Verified booking
We were a party of 7 the accommodation is in a good location and plenty of room for this many guest however, we were extremely disappointed to find that cupboard in the kitchen which houses the boiler was full of dust and dirt.
I do have a photograph I can send you I have taken to show you what the cupboard was like. The stairs carpets could do with replacing. The main problem was that the windows in the house would not open which is a fire hazard there was only three windows in the full property that opened, one was in the second floor double bedroom, one in the first floor lounge and the attic bedroom skylight would open. I consider this to be a fire hazard because if something would have happened in the property we would not be able to escape by the windows this needs immediate attention the windows will not open because they are paint closed. I will be making my own enquiries to see if this is legal. The stairs in the property are extremely steep so I would advise anyone who struggles to get up normal stairs will certainly struggle to get up three flights of a really steep stairs so please be aware. I would not grade the property 4 stars, very disappointing for a £1020 for 3 nights !
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