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per nightAnthony - Verified booking
Without a doubt, the dirtiest place Iâve ever stayed.
We thought the fact it had a 5 star rating meant that previous complaints had been addressed. We were so wrong! Every single surface had a layer of dust on it. Not to mention the many dead bugs we found throughout the property. We actually spent an hour cleaning but gave up as it wouldâve taken a whole day to get the place even remotely clean. The kitchen was disgusting. There were old sausages and trays dripping with grease in the oven. The tops of the cupboards were thick with grease and dust. Inside the cupboards was no better, with one full of dog hair and dust. The beds are beyond uncomfortable, with the main bed having seemingly no cushioning other than springs that dig into you making sleep almost impossible. The en suite in the main bedroom had a rotten, mouldy doorframe and the toilet roll holder is hanging off the wall. The other bedroom is barely any better but my son said he was very uncomfortable. The main light over the dining table had so much dust on it that it was grey. I cleaned it to reveal it was actually black. The fan above the living space had thick black dust all over the blades but is too high to clean. The tv unit seems to be held up with the help of a board game. We would have complained immediately but itâs obvious from the previous reviews that nothing would have been done so we just did our best to enjoy the holiday and spent as little time as possible in the cabin. Ignoring the issues, the actual holiday village is great. Weâve stayed before so know the standards that can usually be expected. The location is great and itâs easy to travel between the various nearby towns of Filey, Scarborough and Bridlington etc. just a shame that the sea dog is in the state itâs in.
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Richard - Verified booking
So I wish I could include photos here as you would never stay in this cottage and unlikely to stay in a Sykes accommodation again.
You needed a 4x4 to travel up the drive my car bottomed out several times with the potholes. Outside lights not working couldnât see a thing, slippery decking slope couldnât see key safe ridiculous. First initial impressions when entering were very positive, nice space and well laid out.and a welcome food pack Then⦠handle on the kitchen cupboard fell off, I noticed the floor kick board was kicked in. So the en-suite bathroom, the toilet was dirty,, I mean black stains and residue on the toilet seat, there was mould all over shower tray, water would not drain and after inspection found full of hair, shower glass filthy, shower extractor fan seemed poor under inspection clogged with dust. Main bathroom, the bath panel was kicked in, skirting rotted with damp, chrome filthy. Bedroom 3 with two singles, we used a cot, but both beds had broken slats so fell through when sat on them to dress the baby. I have phots of all this. Asked owner for assistance with outside lighting as it was dangerous his comment still on my phone was, âwe had the opposite our lights on all nightâ,not what I wanted to hear. He came round and asked if all good with the property, it was New Yearâs Eve and rather than cause a scene as I was so angry and upset and not in the best of moods and my partner didnât want me to have a confrontation with him so I said all Ok, I wish I had shown him round Iâm sure he would not have believed his eyes. Contacted Sykes sent them the photos, thought there might be compensation, a written apology. What a jokeâ¦â¦â¦ i
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Alys - Verified booking
We had a really wonderful stay and would love to come back.
The lodge and facilities were all exceptional. There are a few minor things that it would have been nice to have: Visitors book (with a pocket for the leisure pass as we couldnât find it until we left - thankfully the leisure centre staff werenât bothered) Personalised recommendations re places to eat and visit rather than just menus Jar of dog treats? Chopping board Cling film / foil and/or sandwich bags Washing up liquid, laundry liquid (little samples for one wash would be fine) Salt and pepper Hand Soap in bathrooms, cups for toothbrushes *****New Pillows and mattress needed urgently for master bed *****Hoover not working Took us ages to work out that the bathroom lights didnât have a switch!!!! First fire in log burner equipment would have been nice as we arrived after shop closed. Extra tea towel (s) Instructions for washing machine Nespresso machine Blankets for sofa or extra blankets and pillows in kids bedroom Plastic plates and bowls for kids Small saucepan Again, many thanks for our stay it was the best short break weâve had in a long while. The easy check in, log burner, pool, and access to the beach were all highlights, the friendly staff, little shop, dog friendly beach, full size dishwasher and fab showers would bring us back in a heartbeat.
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Colin - Verified booking
Dear Sirs The facilities were an absolute disgrace, especially when you consider it cost in excess of £1000 to stay.
The whole place was covered in dust, cob webs and general grime, wifi was non existent and the furniture was in horrendous condition, property was in desperate need of painting as well as a deep clean. Have the owners heard of a thing called COVID 19? Outside decking and furniture needs attention also. The only reason I didn't complain while I was there was due to the fact my wife asked me to not make a fuss as it would spoil our break. As a cleaning business owner for over 20 years I would strongly urge your management to vet the condition of the properties you let and that the property owner spend some of the money they charge to invest in the property urgently. We have stayed at the Bay on 2 other occasions and had no issues but if I am being honest this experience had left me wondering if I should use Sykes again or stay at the Bay. The state of this particular property has insured I would never stay at the Sea Dog again. As I am a repeat customer with Sykes, I would be most keen to get a reply to this email as well as a token gesture from either yourselves or the property owner for my families experience and the obscene overcharge I have incurred. Regards Colin Scullion 07885 088 265
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Lisa - Verified booking
This lodge is amazing itâs in a lovely quite area of the park there is ...
This lodge is amazing itâs in a lovely quite area of the park there is everything and more what you need for a great stay even a ninja and a coffee machine they have iron ironing board it is a beautiful homely lodge the wrap round deck is amazing the furniture is lovely with coushions to relax weather permitting the owners leave passes for facilities for club house and activities we contacted own for information and and got the reply and help we needed swiftly we have no complaints and will look to come again thank you so much for a great stay we parked the car up and travelled all week by bus £2 price cap we did Scarborough Filey Bridlington only travelling to Whitby in the car there is a love pub across the road the Tow Bar great place overall really enjoyed I would say the beach at cayton bay if you have any mobility issues the beach is very difficult to navigate down a steep path and steps so not great for pushchairs or disabled people we caught bus and went on scharbourgh beach it was just easier the only thing I would mention to the owner is the toilet seat in the shower room the shower is so powerful itâs amazing better than my home one thanks again
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