Mr Price - verified booking

" In the top bedrooms the dead flies where scattered all over the floor and amongst the towels and bedding. I complained to Sykes immediately and was given a reference number and name. We received no further guidance or help that evening and so our first few hours of our holiday we spent cleaning/hoovering up the flies. Not agreat start!! As more flies were appearing I realised that these were Cluster Flies of which I have had previous experience of in my own property. There is no amount of cleaning that will get rid of them only a pest controller. I stated this the following morning when 'chasing' up my complaint to be told a cleaner was attending. She did - with fly spray!! I complained (during phone calls and to the cleaner) that the house had obviously not been checked prior to our arrival, of which the cleaner confirmed that, as there were no occupants in that week, that Wednesday was the last time it had been looked over. This I stated was not acceptable. I was emailed a feedback form which asked whether the problem had been resolved. It hadn't, and I stated this, along with the discription I'm giving now. I then heard nothing all week. Not Satisfactory!! Although I do suspect the cleaner was in everyday from Monday to spray around windows as when we arrived back every evening we had to hoover up the dead flies. I'm not sure whether my advice will fall on deaf ears or if the owner will contact a pest controller as the flies will continue to be a problem. However, my main complaint was the way it was handled (or not in this case) when we first arrived. If you have a changeover day on a Friday and the customers are not allowed entry to the property until 4pm at least be prompt in addressing any issues that arise immediately upon arrival. Flies may not be a top priority but, because of the quantity, the first impressions were that the house was unclean and unpleasant. We were ruluctant to stay in these rooms and I stated this in my first telephone conversation. Sadly, I also believe that these emails I receive are generic ones that are sent. It feel it would have been more appropriate to talk to me personally while the matter was ongoing. "

Datacraig21 - verified booking

"Just got back from a family holiday in the Lake District, we stayed at keskadale farm in the newlands valley. We went for a week but could have stayed longer, the views were un forgettable. The two bedroom apartment was perfect with its own little garden the apartment was clean and homely. We didn't want for anything, if we needed anything the owners told us to let them know, but we never needed to, the kitchen had everything we could ever need, there was a selection of teapots and coffee pots, loads of utensils and a full dinner set. The beds were really comfy and the bathroom was clean and welcoming. The apartment is part of a working farm so if you don't like the smell of animals or a little inconvenience here and there then it's not the place for you. We will be staying here again with out a doubt. There is no wifi, and no phone signal, but a little drive up the road and signal returns. Friendly affordable and fully relaxing I can't say enough about this place."

Dr Hill - verified booking

"Pros: The property was very quiet and equipped with cutlery etc., and surrounded by lovely foliage. The beds were clean and comfortable. The lakeside area was exceptionally beautiful! Cons: 1. When my little boys toy car went underneath one of the single beds, he said "look mummy, somebody drew pictures." When my husband looked, it was all sorts of art and graffiti, with distasteful messages and images...dated '2016' 2. The pool bathroom & shower was very clean, but the pool itself had a visible film around it. Tile upgrades should be made for the pool as well. 3. Not enough play equipment for young children, and there is no play castle like the one shown in the images. 4. Caretakers are not visible enough to address concerns. 5. The gym area should be free, as the amount for the cottages are high enough. This is my honest review, however overall, I will still come back but probably not to the same cottage, and I may not use the pool."

BakersLoafing - verified booking

"If you want stunning views, peace and quiet and you love walking this is the place for you. We had a wonderful week. The owner is very friendly and chatty. The apartment is warm, cosy and compact with everything you need for an enjoyable holiday. On arrival a bunch of fresh flowers had been placed in a vase for us and there were biscuits and chocolates along with the tea and coffee. The kitchen is well fitted with lots of equipment. The dishwasher is quick and quiet - washer tablets were provided. There were lots of maps and leaflets to help plan walks and visits during the stay. The bed was very comfortable. We chose the smaller bedroom, but if you wanted lots of space the second bedroom was enormous! There is an outside seating area with views from Catbells to Robinson. The night skies were amazing. we didn't want to leave and would certainly go back again. It was excellent value. We got a wifi connection and an O2 signal but no EE reception."

BakersLoafing - verified booking

"If you want stunning views, peace and quiet and you love walking this is the place for you. We had a wonderful week. The owner is very friendly and chatty. The apartment is warm, cosy and compact with everything you need for an enjoyable holiday. On arrival a bunch of fresh flowers had been placed in a vase for us and there were biscuits and chocolates along with the tea and coffee. The kitchen is well fitted with lots of equipment. The dishwasher is quick and quiet - washer tablets were provided. There were lots of maps and leaflets to help plan walks and visits during the stay. The bed was very comfortable. We chose the smaller bedroom, but if you wanted lots of space the second bedroom was enormous! There is an outside seating area with views from Catbells to Robinson. The night skies were amazing. we didn't want to leave and would certainly go back again. It was excellent value. We got a wifi connection and an O2 signal but no EE reception."