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Niamh - Verified booking
The house is lovely and we had a great week at Sandbanks.
We really appreciated the welcome basket with lots of local high quality treats. The house was spacious and plenty of room for our group of 11 (4 children). The location close to the beach was also a real positive. Despite all my best efforts and research, I wasn't made aware we were right across from the main car park which was noisy some of the evenings and a bit of an eye sore. There were some issues we had with the home that overall we felt did not elevate our stay to the level we expected given the cost of staying at the property. The issues were as follows: 1. Each en suite had a fault with the shower/bath/toilet. In the primary bedroom it was very difficult to manage the water temperature and my husband and I scalded ourselves on occasion trying to use it. We gave up in the end and had to use one of the other showers. 2. In the bathroom on the mid level the bath tap handles are missing. Again, because the water was scalding hot when trying to operate the hot tap, one of our guests (78 years old) burnt her fingers. If this tap is to be used, you cannt touch it with your bare hands and this again is dangerous for people. 3. In the bathrooms on the lower floor - the one on the RHS when standing at the kitchen door entrance - the shower dripped constantly which was really intrusive for the guests staying in this room trying to get a good night's sleep. 4. In the other down stairs bathroom in the 2nd lower bedroom there was also an issue with the toilet. The valve in the cistern was broken, the cistern never filled up because of the broken valve and so it filled all day and night which made a constant noise. 5. In relation to the beds and comfort- the only bed that was comfortable was in the primary room. We had to swap mattresses around on the mid level and give the children the worst mattresses because the adult guests were so uncomfortable - the mattresses clearly had there day and were very stained as was uncovered when we had to swap them out. 6. The tumble dryer doesn't work properly and didn't dry our clothes fully on any occasion. There were some very wet days when we really needed to use the dryer because we had 11 guests and there was no linen or towel change throughout the week. Given that we paid almost £7,000 for the week, it was disappointing that the above issues were encountered throughout our stay. We really enjoyed the hot tub, sauna, bbq and games provided in the home. Overall it's a great property and if the above issues are addressed it will be a wonderful stay for any future guests.
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Ian - Verified booking
We really enjoyed staying at Mole Cottage and thought that it offered good value for money for the week in February that we chose.
It is furnished nicely and described quite accurately on most counts and well provided with kitchen equipment. It had evidently had a decor refresh through the preceding weeks and was in great condition and very clean. Quite small and possibly could be challenging space-wise having 4 people in the property. A few thoughts; 1. The welcome pack with Scones and Shortbread was a nice gesture and much appreciated. 2. It might be worth having someone switch on the heating (or at the very least leave it on 14 celsius tickover) ahead of guests arriving in the Winter mpnths - it took two days to get the place reasonably warm, thereafter it was fine and warm. 3. Parking - We think the issues around car parking in Mousehole should be made more conspicuous in the listing as even in Winter we had trouble getting parked some evenings. In Summer it must be an absolute nightmare and we would have been very disappointed if this had not been made clear beforehand. The prospect of having to use the Mousehole bus and park in Penzance would not have been well received. 4. Stairs - I think greater emphasis in the listing should also be given to the steps, the lower stairs and their steepness. The listing does mention this but it needs greater emphasis. The stairs from the living area down to the kitchen / bathroom are very narrow and steep, as are the entrance steps. We are both very fit, able bodied people yet we felt that anyone who was in any way limited in their physical confidence or mobility would really struggle to cope with these stairs and front steps, this should be very clearly highlighted. There is no way to avoid the lower stairs as they are the only access to the kitchen and bathroom. Likewise if we had had young children these stairs would have presented a considerable risk. This needs to be explicitly clear in the listing. However, Mole Cottage is in a great location in Mousehole, quiet, comfortable and very clean. Taking the above points into consideration we would recommend but only to able bodied guests or those with children aged perhaps 8 upwards. It is not suitable for anyone with any mobility issues or who is not confident about using steep stairs or steps.
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Matthew - Verified booking
An immaculate, characterful property a stone's throw from Mousehole harbour.
The double bedroom is bright and airy, with a comfy bed and a lovely view (from the quaint diddy side window) over to the craggy rocks of St Clement's Isle. The living room somehow managed to find the balance between cosy and pleasantly spacious too. There was a very thoughtful welcome package with a pint of milk and sweet treats left for me. Sadly, since I'm vegan, I wasn't able to enjoy these -- but the gesture was appreciated! There's a great deli and cafe just over the street from the property, and the village offers a small but mighty selection of venues for dining and drinks. Newlyn, just up the road via the regular Mouse bus, also has some great little foodie spots too. Potential guests with mobility issues should bear in mind the steepness of the stairs up to the front door and the stair journey that's needed to access the kitchen and bathroom. One small niggle was having to turn the hot water and heating on/off manually every time it was needed. The electric bin lid in the kitchen didn't seem to be working also, though these things can happen of course. However, my overall stay was a pleasure and I'd most definitely head back in a heartbeat!
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Helen - Verified booking
Stargazy Cottage was a delight for our family holiday.
It had all the perks of a cottage we prefer; a hot tub, fabulous decor, parking. We couldnât fault it. The cottage is situated in Trescowe and even though itâs on a road; that road isnât busy or noisy. The surroundings are so tranquil and peaceful. Which is ideal for us as we wanted to get away from busy home life. The cottage has excellent information so you can get your bearings and see how far things are away. Praa Sands beach was the closest and provided an excellent day out. In all honesty we are very sad to leave. And are hoping to return soon. If I had to be really, really picky I would say it would be helpful to have kitchen roll or some kind of kitchen cleaning equipment to help clean up spillages. The bed linen on the master bed felt rough and some of the pillows were rock hard. But these are really minor things!! This is an excellent cottage for families young and old. Highly recommended
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Kevin - Verified booking
The cottage, location was as expected and we had a lovely time.
Our only 'gripe' was not with the accommodation but with the building work being carried out on the roof of the next cottage. Monday through to Friday at 08.00 each day, BBC radio 6 music was aired to all and sundry in Cherry Garden Street (and beyond) and was audible in every room at Mole Cottage. Luckily we had planned to get up around this time and did so with a nice cup of tea in bed in readiness for the day ahead. That said the music was also occasionally accompanied by the builder regularly clearing the phlegm from his lungs onto what we hoped would be some vessel of sorts (and not the roof). As you can imagine, having being woken at 8 am and then drinking our tea to the accompaniment of these sounds was, in our opinion rather inconsiderate and we wondered what other guests might have made of this if they were looking forward to getting up later or planned to stay at the accommodation during the day.
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