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per nightPhilippa - Verified booking
We had a lovely holiday exploring Northumbria and found Alnmouth a good base.
Longshore was a comfortable property, but there were a few things that detracted from our stay in the house and really need addressing for future lets. - there are quite a lot of weeds and moss at the entrance to the property, which makes it look untidy and not very welcoming - I gashed my foot on a nail that was protruding through the floor board of one of the bedrooms, this was resolved quickly by Northumbrian Coast and Cottages, but nevertheless gave me a limp all week. - My husband was given a parking ticket on Saturday morning at 7am as he had not put the parking permit on display when he arrived late on the Friday night. Parking restrictions do not start until 8am, so we have appealed it, but not something we want to do whilst on holiday. A warning in the welcome email would have been helpful to advise guests to put this on no matter the time. - the shower tray does not drain quick enough. Only my mother in law used it after the first day as she couldn't get in the bath due to mobility issues. However she had to keep on turning it off to let it drain away during her shower. - There was no mirror in the shower room, this was in two halves resting behind the sink. - In the main bathroom the sink plug is broken and was left open. Although a little aggravating I didn't think it would cause us an issue until the toothpaste lid fell down it, I then spent 15 minutes trying the get it out of the plug, which I did manage, but this needs replacing. - We spent some lovely time outside in the patio area, however some of the chairs were broken, and the rail by the steps is loose and a bit dangerous. - The kitchen, whilst well equipped in some utensils, was very lacking in others. There are not enough mugs, knives and teaspoons. It could do with some more sharp knives, and I would have liked some small bowls or plastic bowls/plates for my two year old twins. The bowls were huge for children. Other things that would have been really useful would have been a fruit bowl, a butter dish, some serving dishes for the vege/salad etc. Also a dustpan and brush - As a word of caution we had two starlings in the log burner. We managed to get them out without any problems, but I daresay other guests may not have managed. It needs a bird guard over the chimney. I'm sorry to write such a long feedback, but I couldn't see where else to send this as there is no contact email. Overall, we had a lovely stay, but for the price I think these things need sorting.
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Chris - Verified booking
We were planning to make a formal complaint about the parking permit situation.
We asked for 2 permits. When the first car load arrived at the house Friday evening they found one in-date permit. They phoned the emergency number to ask for a second permit and after a 15 minute wait for the call to be answered were told they needed the reference number for the property before anything could be done and the office closed at 7pm. This was about 6.30 and the our car was still en route with said reference number tucked somewhere in the luggage. We arrived just before 7pm and tried to phone but the office was now closed. Saturday morning we rang again and a helpful lady said she would contact the owner and get back to us, which she did. The owner had told her the permit was in a drawer in the hall unit. There was no such unit in the hall but we searched through the unit in the lounge where the first permit was found; there was no second permit (only old out-of-date permits and letters chasing up Council Tax payments). We rang again an spoke to the same lady who said she would contact the owner again and get back to us. She never did. We tried another call on Monday morning but couldn't get through so made the decision to drive the car to the beach car park and pay to park for the day (£3.50), rather than risk the constant niggle of receiving a fine. Our complaint is about the lack of concern on behalf of your agent and the owner. Even if the issue was not solvable at short notice a phone call back and apology would have been nice. It felt that the agent chose to believe the owner rather than us and it was left to us to find a solution. We loved the location of the house - A friendly welcoming village too. Gadgets were all in working order. Nice modern bathrooms and everything spotlessly clean. A few items needed topping up: more lightwieght mugs/teaspoons; the small bedroom lacked a table light and socket; sink plug missing in one of the bathrooms; a slip mat would be good in the walk-in shower; a bit more information about local services in the info folder, particularly bus services. The 2'6" beds were a little small for adults, were they intended for children? Hope these suggestions are helpful.
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Kate - Verified booking
Weâve had a lovely weekâs stay in Eden Dale, Framlington.
The cottage itself is well furnished, plenty of seating and very comfortable beds. It was clean and well cared for. We had everything we needed for the week and it provided a great base to explore the area. We were worried about parking initially but this was no problem, even with 2 cars. One thing to note is that the road is very busy and lorries and farm machinery pass frequently. This wasnât a problem for us at night and it didnât affect our sleep. The dog treats and towels mentioned in the info pack were not available (we didnât need them but worth mentioning as we looked everywhere)! The yard is a great little space and the dogs did wee and poo in it - it would be useful to provide a hose on the outside tap just to wash anything away to prevent smelling (there is a watering can that was full so I used that, but a hose would have given a bit more pressure). Finally, and perhaps the biggest drawback for us is that the property is damp. We holidayed in August and it was a fairly dry week; however our clothes and bedding felt clammy throughout. A small dehumidifier is available and it collected a fair amount of moisture but not enough to prevent the problem.
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Edward - Verified booking
The cottage was immaculate inside when we arrived.
It appeared to have been newly decorated throughout, the beds were very comfortable with high quality linen. It is situated on the main road with the advantage of an excellent pub restaurant immediately opposite as well as a really good café/coffee shop and village store within a short distance. However, there is only a narrow pavement and there is inevitable traffic noise. There is full central heating and a log burning stove but we found the bedrooms became very warm. On our arrival there were no instructions or information sheets at all. This meant we had to find things such as the wi-fi password on the router or the heating controls for ourselves. Much more detail would be very helpful. The kitchen is generally well-equipped but the pans are all large and heavy so need some trial and error on older electric hobs. The oven grill was very weak and strangely there was no grill pan or ovenware other than a large casserole dish. The location is convenient for both the stunning Northumberland coast or inland attractions.
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Robert - Verified booking
Could have been cleaner.
Underneath the chairs in lounge was filthy. Kids hand prints all over windows and TV. Dirty skirting boards. Empty loo rolls left in toilet. Shower head in bathroom was broken so water comes out of the side rather than the holes. Cobwebs up high. We had to rescue two birds from the wood burner as there is no cowl on the chimney. Weâve been to a property before in Alnmouth and both this and the other are maintained by Northumbria Cottages. The level of cleaning was poor with both. A mirror in the shower room was cracked, which we reported to Northumbria Cottages. They said they would contact us to sort but no one called or turned up. We were there two weeks. On a positive note, the house is great. Plenty of room, very comfy and ideally located for the beach. Itâs just lacking a utility room where you can put shoes and clean dogs after a day on the beach. If the house was cleaner it would get 5 stars all day long.
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