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per nightSheena - Verified booking
The cottage was in a lovely spot, with good views from outside.
If the owners would just prune the big Bush down outside the lounge window then you would have a better view. Whilst the property, on first glimpse, seemed clean enough, on closer inspection the cleaning left a lot to be desired. We unfortunately had to move beds and cupboards to get at sockets and find a working extension lead. Whoever cleans these properties clearly never cleans under or behind the beds as the amount of dust and cobwebs and dead bugs was disgusting. This was all bedrooms and behind sofas. There was even a big cobweb full of deadbugs behind the door in the loo so you saw it when sat on the loo. This was particularly annoying as there is a notice that says if you don't want to clean the propert before leaving you have to pay £25 for them to do it. I gave the place a thorough vacuum myself. We had to hunt for the TV remote at one point, only to find out that the lack of vacuuming extended to under the cushions of the sofas as well, not pleasant. In the kitchen behind the bin, this too was not properly vacuumed due to all the crumbs found. I swept the floor to clear up a spill but no dustpan provided to sweep up, so maybe that's why there were crumbs?!!The property is a little tired and kitchen and bathroom could do with an update. Otherwise surfaces were clean, the fridge was clean and so was the cooker. Yes the cooker is old fashioned but it worked perfectly well and both ovens were clean. There was very little in the way of house-keeping items so take your own. We had less than half a toilet roll left and none spare left for us ( I always take some just in case so was glad I did). There was only a small amount of washing up liquid left. No spare bin bags, although again I had taken some. Tea towels were provided. As there is a separate loo take some hand gel as no sink in there to wash hands in. The owners should really change the shower curtain annually as it was mouldy, which is to be expected with curtains but replacing it costs very little. One of the extension leads did not work but we found one in another room to use. Both bedside lights in twin room didn't work, one was missing a bulb which was found while cleaning on the day we left. These should have been checked prior to us starting our stay. Bedding was crisp and clean so that was good. There was enough crockery and cutlery (initially thought there not enough spoons but there were) and there were plenty of pots and pans to cook with. On the whole we had a great stay it was such a shame that the cleaning let it down. I hope your cleaners do a better job in the very expensive properties you run. I wouldn't rush to stay again as I would prefer a sea view, but would consider the other apartments they have in the property.
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Tim - Verified booking
We very much enjoyed our stay & overall the accommodation was very good, well designed & comfortable.
The beds & bedding in particular were very comfortable. We did have a problem with the boiler which locked out on low water pressure on one occasion for some reason causing a worrying noise - the plumber who was called out came quickly & was very efficient in diagnosing & fixing the problem. The curtain rail in the lounge over the patio doors kept coming loose which was annoying. As we also run our own holiday let we're likely to be picky so please take the following comments in that context - you don't need to publish them they're more use for the owner. A shower in the upstairs bathroom would have been very useful. The other issue with the upstairs bathroom was low water pressure so that running the bath was very slow & you couldn't use other water supplies upstairs at the same time. The kitchen was well equipped but some items were missing which would be very useful eg. microwaveable glass mixing bowl, casserole dishes so this area might need a review. In addition the electronic scales didn't work & it turned out the batteries had leaked acid & needed replacing - we did this for you. The finish was beginning to peel on some of the kitchen cupboards (e.g, around the dishwasher). Cleanliness around the apartment was generally good however the sofa looked a bit grubby in places (being a light colour it's not very serviceable) & the tiled floors - although vacuum cleaned - gave the impression of not having been mopped recently. Hope you find this useful as that's the point in going to the trouble of providing it! Many thanks
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Suzie - Verified booking
Ok, firstly we would like to say that we were very grateful to the people who we rang to help guide us to find the property as the directions were inadequate as it didnt state from which direction you would be approaching.
secondly without their guidance finding the property even though we were in the right road would have been impossible as the name of the property could not be seen from the road, and you had to be facing the front the door to see it... no signs in the road at all!!! Then we would comment that the visual appearance of the property was apauling! the door looked ancient and delapidated.... the internal of the flat was expreemly disaapointing and old fashioned. When we arrived there was no welcome note, NO HEATING and NO HOT WATER... and no clue as to how to get hot water or heating!!! thanks to my husband he found the switch hidden in a cupboard, had i been there on my own i would not have had a clue....... The main bedroom the bed was very small, and the pillows were disintergrating... the bathroom was freezing and by todays standards totally unacceptable... the shower hose was disintergrating, NO TOWELS - this surley is a basic requirement... the TV was tiny and we found the hand control hidden down the side of a chair... the radiator in the second bedroom (where one of us had to sleep due to the small double bed) tthe radiator was behind a huge wardrobe...and thereofre inaccessable... there were cobwebs... and the floor in the toilet was clearly not cleaned... the best and only part that we enjoyed was the location being able to walk to the beach, but it ended there... NO VIEW to sea..so for us this was a VERY disaapointing trip... only blessed by the weather we were fortunate enough to have experienced.
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Graham - Verified booking
Unfortunately when we got you the property and got the keys out of the lock box, there are two keys one a yale lock and one a 3 or 5 lever lock.
the front door was locked but when we tried the front door the lever lock key did not work. We called sykes and they managed to break down the door and get it after about 3 to 4 hours wait. The door is never locked a former holiday maker was next door. it appears the door was locked from the inside with a bolt lock, as the previous week the apparent must have been let with the front sea facing one, and the front door bolted from inside. The front door accesses a hall with a door with yale lock to our apartment plus upstairs apartment and a door which is locked (by a bolt lock I assume from the front apartment). So please can the landlord fix the front lever lock, and remove the bolt lock for future holidaymakers. there was also a shortage of cutlery and crockery we assume because it had been moving to the the front apartment when it was shared before us. It all minor details and can easily be corrected, by a new £10 lever lock and the cleaners checking the cutley after shared lettings but a bit up setting arriving at 10 pm and getting in at 2 pm.
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Timothy - Verified booking
We had an enjoyable stay, however, we would like to raise a few concerns about the studio.
The Studio is rated as "5 ticks", which is luxury but that is not what we found the Studio to be with it's current fixtures and furnishings. The sofa covers and cushions are worn and stained, the rug is worn and stained, the footstool cover is worn and stained, some sofa cushions are coming apart at the seams, the dining chair cushions are stained. The hob is marked and the frying pans are in poor condition. The towels provided are faded and thinning, the bedding is not luxury. The information folder is tatty and the leaflets are old. We are concerned that the mattress protector and pillow protectors are not changed, as there is a sign to leave them in the property and not put in the laundry. The plates, cups, bowls and glasses are all of a cheap quality and the furniture is all shabby and mismatched. This did not, however, detract from our stay. We like the Studio, as a building, we liked the location and we hope to return but we felt that these issues need addressing. We have provided Sykes with photo evidence
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