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per nightSheena - Verified booking
The cottage was in a lovely spot, with good views from outside.
If the owners would just prune the big Bush down outside the lounge window then you would have a better view. Whilst the property, on first glimpse, seemed clean enough, on closer inspection the cleaning left a lot to be desired. We unfortunately had to move beds and cupboards to get at sockets and find a working extension lead. Whoever cleans these properties clearly never cleans under or behind the beds as the amount of dust and cobwebs and dead bugs was disgusting. This was all bedrooms and behind sofas. There was even a big cobweb full of deadbugs behind the door in the loo so you saw it when sat on the loo. This was particularly annoying as there is a notice that says if you don't want to clean the propert before leaving you have to pay £25 for them to do it. I gave the place a thorough vacuum myself. We had to hunt for the TV remote at one point, only to find out that the lack of vacuuming extended to under the cushions of the sofas as well, not pleasant. In the kitchen behind the bin, this too was not properly vacuumed due to all the crumbs found. I swept the floor to clear up a spill but no dustpan provided to sweep up, so maybe that's why there were crumbs?!!The property is a little tired and kitchen and bathroom could do with an update. Otherwise surfaces were clean, the fridge was clean and so was the cooker. Yes the cooker is old fashioned but it worked perfectly well and both ovens were clean. There was very little in the way of house-keeping items so take your own. We had less than half a toilet roll left and none spare left for us ( I always take some just in case so was glad I did). There was only a small amount of washing up liquid left. No spare bin bags, although again I had taken some. Tea towels were provided. As there is a separate loo take some hand gel as no sink in there to wash hands in. The owners should really change the shower curtain annually as it was mouldy, which is to be expected with curtains but replacing it costs very little. One of the extension leads did not work but we found one in another room to use. Both bedside lights in twin room didn't work, one was missing a bulb which was found while cleaning on the day we left. These should have been checked prior to us starting our stay. Bedding was crisp and clean so that was good. There was enough crockery and cutlery (initially thought there not enough spoons but there were) and there were plenty of pots and pans to cook with. On the whole we had a great stay it was such a shame that the cleaning let it down. I hope your cleaners do a better job in the very expensive properties you run. I wouldn't rush to stay again as I would prefer a sea view, but would consider the other apartments they have in the property.
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The B Family - Verified booking
Loved the fact there was plenty of space for everyone that was secure and safe not to worry where the little one was playing. The downstairs bedroom for one of the group who canât manage stairs too well was almost spot on, just needed a bigger shower cubicle to make it perfect. Possibly a square cubicle with an outward opening door, as the sliding doors limit how much space you have to get into said cubicle. Lovely big kitchen and dining area, fantastic space for home cooking and plenty of seating for everyone. The table could do with a lazy Susan to spin food round when serving (but passing food round and over others added a bit of fun to meal time, much to the amusement of our toddler). A decent sized fridge/freezer for a big group with varying dietary wants, and a second chiller for drinks was a very nice addition. Donât often find it in houses weâve been, but there were plenty of seats by for everyone in the living room area for us all to sit down. Could have done with a second tv in kitchen area for those who donât enjoy football of an evening, or other shows etc when winding down of an evening). Loads of space to park our three cars with plenty of room around etc, good access to front and back of the property from the driveway. Possibly a discreet handrail up the front steps would have been useful for the eldest in our group, but not a huge issue. We also got a very quick response when we had a minor issue with the gate where it wouldnât fully close, somebody was out to take a look within half an hour of calling. He was lovely and friendly and the gate was fixed that same day (a Saturday too). Very efficient and meant our toddler and small dog could continue to enjoy the whole outside space in the sunshine.
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Maria - Verified booking
We had a lovely week in Cornwall and the property provided us with a great base for our stay - itâs a fantastic location, walking distance to beaches.
It has everything you need. The garden is lovely and thereâs loads of space at the property which is brilliant for family stays. However we found that the cottage was not particularly clean, for example drawers and shelves in the kitchen had bits of dirt in/on them and I was a bit horrified to find an actual mussel in one drawer which was not us as we had not cooked any mussels! The cutlery drawer front is broken - as it was last year (we stayed in the cottage last year as well) we mentioned this in our feedback last year but nothing had been done to fix this and it was difficult to open the drawer which needed to be accessed regularly. In the end we had to put the cutlery tray up on the work surface which is when I discovered the mussel underneath it. Drawers in the other bedrooms were also not very clean. The freezer was not very clean. As we mentioned in our feedback last time the cottage is great and has all the facilities you need but some things are just a bit dated and donât function as well for example the showers. Also the spin cycle on the washing machine did not always work. My friend was staying at a John bray place in the Highcliffe estate Pengelly and I was a little surprised to discover that he paid only £60 more than I did; Pengelly is a vastly more modern and clean property. I feel that the dated facilities and lack of cleanliness could be reflected more in the price of the property which is expensive. I appreciate that sheets and towels are provided at the cottage which is great. Having said all this, we had a lovely stay at the cottage, it has everything you need and we really like the space and privacy you get (which you donât get as much of at Highcliffe). We did have a lovely week there.
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Suzie - Verified booking
Ok, firstly we would like to say that we were very grateful to the people who we rang to help guide us to find the property as the directions were inadequate as it didnt state from which direction you would be approaching.
secondly without their guidance finding the property even though we were in the right road would have been impossible as the name of the property could not be seen from the road, and you had to be facing the front the door to see it... no signs in the road at all!!! Then we would comment that the visual appearance of the property was apauling! the door looked ancient and delapidated.... the internal of the flat was expreemly disaapointing and old fashioned. When we arrived there was no welcome note, NO HEATING and NO HOT WATER... and no clue as to how to get hot water or heating!!! thanks to my husband he found the switch hidden in a cupboard, had i been there on my own i would not have had a clue....... The main bedroom the bed was very small, and the pillows were disintergrating... the bathroom was freezing and by todays standards totally unacceptable... the shower hose was disintergrating, NO TOWELS - this surley is a basic requirement... the TV was tiny and we found the hand control hidden down the side of a chair... the radiator in the second bedroom (where one of us had to sleep due to the small double bed) tthe radiator was behind a huge wardrobe...and thereofre inaccessable... there were cobwebs... and the floor in the toilet was clearly not cleaned... the best and only part that we enjoyed was the location being able to walk to the beach, but it ended there... NO VIEW to sea..so for us this was a VERY disaapointing trip... only blessed by the weather we were fortunate enough to have experienced.
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Fiona - Verified booking
We have been coming to Cornwall for nearly 50 years, and we have stayed in countless John Bray properties in Trebetherick.
This is the first property that we have been disappointed with. Whilst the location was superb and the garden views lovely, the bungalow itself was very dated and lacks what you would expect in a rental property in 2023. The kitchen facilities were basic, small fridge, mismatched crockery and cutlery - it desperately needed updating and felt quite unloved. The bathroom off the breakfast room was equally dated and the shower didn't work - only producing a trickle of water on full power, so was unusable. The second bathroom was also very dated, and the shower was passable (just). The two T.V.'s had the basic channels, but surely SMART T.V's should be expected now - not that we spent much time watching T.V. but our two teenagers were quite disappointed. The general cleanliness was inadequate with lots of cobwebs and a previous tenants' underwear left in a drawer for us to find! We love coming to Trebetherick, and don't like writing negative feedback, but this property is in much need of attention, care and some modernisation. The location is so perfect, it seems a shame that this property wasn't more comfortable and welcoming. Having stayed in Pengelly last year, the comparison is stark.
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