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per nightAlan - Verified booking
When we booked way back during 2017, we booked both the East and the West Barns at the same time!
One was for the EAST Barn which we took at Xmas Time when we had a very enjoyable experience - nothing to do with it being Xmas time, see our review which is currently posted on your website and couldn't really have been bettered. The second booked - WEST, is the one we used during the week just ended during June and although one might say that they are broadly similar, being adjoined, but nothing could have been further from the truth. I shall endeavour to explain the differences which was to cause us a fair few difficulties during the week and proved to be a serious disappointment. *That said - all things other than for what is contained in the following explanation - were on a par with our previous experience during our stay at Xmas in the EAST Barn, so would definitely give 10 out of 10 for the rest. Major differences:Bedroom - pretty much the same in layout (Minus the Bathroom) but the Bed was smaller and much less comfortable PLUS - there was an overlong "step down" from the bedroom to the corridor leading to the living room area. The Bathroom isn't En Suite and doesn't have any extractor Fan and one has to fiddle about in the dark looking for the lightswitch before entering - and this is emmediately after stepping down from the bedroom. *We preferred not to leave the light on all night - this shouldn't have been required anyway. Being rather long in the tooth, having dodgy knees and being a tad unsteady on my feet, plus Diabetic to boot, my numerous trips during every night resulted in numerous trips and falls during the course of the week. On return journey from the Bathroom, even though the "step up" is indeed rather high compared to the norm, I appreciate that much younger and fitter people might comment on this but manage it as fit people would - and get on with things. I only mention this as a precaution - would recommend that you could perhaps use this as a caution to aid the unwary when booking. We would definitely consider a return to this venue - but NEVER ever book the WEST again, it would always be the EAST should we ever return. The East living area is much more open and spacious and has a Larger Dining Table. To summarise - The Venue and the hosts were as excellant as on our previous visit, cannot be faulted. The WEST Barn leaves a little to be desired and proved a disappointment. The EAST Barn - see my previous posting after our stay at Xmas 2017 - Brilliant!!! Sorry this review couldn't have been positive for our stay this time around. Best wishes Alan & Sue K
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Josephine - Verified booking
Kiwi Cottage looked perfect on the photo's on the website.
In reality it wasn't. Firstly,both double mattresses in the property need replacing. The one in the main bedroom isn't fit for purpose ( when you sit on the bed,you instantly feel the slats of the bed) and the other one was only passable when we put a duvet on top of it. The bedroom window upstairs was painted shut and I had to go round it with a knife to open it. ( If there had been a fire downstairs,we would of been trapped).When I had opened it,there was nothing to keep it open,so we had to put a rolled up towel there. The window in the lounge is super difficult to open too. The floor lamp in the lounge doesn't work. The light in the fire doesn't work. No tea towels in the kitchen. Hooks and drawing pins in lounge fireplace/beams from Christmas decorations? We found dry dog food on the kitchen floor and a plastic bottle lid in the bedroom. There are 7 old fashioned style bins outside of Kiwi Cottage,right near the lounge window. A resident of the Yard regularly comes out to put a single item into the bins (in one afternoon in the space of 3 hours,11 times) and he looks straight into the lounge of Kiwi cottage which as you can imagine isn't acceptable,so the only option is to pull the dark blue roller blind down to a point that blocks his view, only that left us with hardly any day light. There also isn't anything up at the kitchen window, so you are completely on show in there. The gate to the Yard needs fixing too,it scrapes on the floor and as it's regularly used,the sound becomes really annoying. We actually left a day early as we were sick of waking up with aches from the mattress and sitting in the lounge with hardly any day light. Sykes did offer to get the owners to come and look at the dangerous windows ,but I declined that offer as I was so fed up with the property I didn't want to come face to face with the owner. In all the years I've been holidaying in cottage's,I have never felt so fed up and stressed and so thankful to be at home.
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Chris - Verified booking
This cottage was very disappointing.
It had absolutely no atmosphere and was not at all homely. A rug in each room would make a good addition to make the place look less like a box. It certainly wasnât furnished to the high standard as described by Sykes, but was furnished with very basic items from IKEA. The sofa and chair in the living area were extremely hard and uncomfortable as was the mattress which was so soft you could both feel and hear the springs when you moved. The pillows had some kind of inner protector which made it sound like you were sleeping on a packet of crisps. The 2 pull down blinds in the bedroom do not stop the light coming in and as there are lights outside each door it is difficult to get off to sleep. Black out blinds would improve matters. We only had contact with the owner when we arrived and she had to go into the next cottage to borrow their pint of milk. On entering the cottage, we found a packet of Blue Riband biscuits which we thought was a bit mean after reading some previous reviews and compared with other greeting gifts we have received. We also found she had provided just 1 toilet roll. There was no toilet brush which one would have expected, the cold-water tap dripped constantly and the toilet seat moved when sat on. In addition, the grassed area at the rear needed cutting so as to make it usable. The owners mowed the grass on their own private pitch and put course to the front of their house so it would have been nice to have had the small area of grass behind the cottage mowed. In conclusion, this is the first time in 50 years of holidaying that we have been asked to strip the bed before we left!! What on earth do they do between the departing guests leaving at 10am and the arriving guests turning up at 3pm. Judging by the number of cobwebs everywhere, not that much. We will not be returning.
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Peter - Verified booking
We have stayed in many cottages all over the uk with different holiday companies and have used Sykes before, however this experience has left us feeling we will not use Sykes again.
The cottage had a number of extremely disappointing issues and is misrepresented on the Sykes site. If we were aware of misrepresentation then we would not have booked it. Location - on the Skye site for Tate cottage on the map it marks the cottage to be on Church Street, very close to the town centre. However it is actually on Horse Road 0.3 miles away. This is also directly opposite and ship manufacturing yard (Parkol) with large cranes, this is not what we expected for a view. Outside the cottage - The Sykes site did say âThat the property neighboring to Tate Cottage, is undergoing some temporary building workâ. We thought this would be fine as we were planning on being out most of the days while there. However you have to pass the entrance to the cottage that was having the work done and they have used there garden as a skip with piles of building waste just thrown on the grass, that clearly been there for some time. Again the view of this is appalling. There was a small table and chores outside to sit out however the table was rusty and could have marked our clothing if in contact. Inside the cottage - The moment we walked in the smell of damp was overpowering, just awful. We opened windows etc but could not get rid of it. some of the walls were cladded with wood and you could see the damp coming through. I also found multiple dehumidifier boxes in locations around the house, clearly a big problem. My wife suffers with asana and breathing issues and this made it horrendous. For 3 days all she wanted to do was go home. Very very disappointing and would not recommend this property to stay in. I also have many photos if you wish to see. I think someone from Sykes need to visit this property to see it first hand.
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Sarah - Verified booking
Helredale Retreat Whitby The Retreat is a home from home and you could not ask for more.
Itâs located just over the main bridge with a short walk right down the bank into Whitby town, the retreat itself has everything and more. The main bedroom has the best bed I have ever slept in with a shower and toilet room we just used the one downstairs.The second bedroom never got used but has another double bed with single bunk above it. The main bathroom downstairs has a lovely bath with mega hot water for after those days of walking or just jump in the shower. The gardens To the front you can park two cars outside on the drive so no paying to park or spend time looking for a space. To the rear is an enclosed garden with views to the abbey in distance. There is a shop as described in the pack a short walk up the bank to left, just past this is a play park with plenty of space to walk the dog in the morning. For nice quiet night we walked to the half penny pub just 8 minutes past the shop along the road. The food is lovely especially the steak and there are tables where you can take you pet with you. Chris the owner is very helpful and even offered to let us stay in the retreat till late on our last day. Will definitely stay here again. Regards Michael, Sarah and Bailey the dog
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