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per nightLucy - Verified booking
While the cottage was mainly as advertised several issues became evident throughout our stay: -Firstly the cleanliness of the property was awful.
While surface level tasks such as clean surfaces and fresh sheets had been provided there was an evident lack of deep clean for a very long time. To ensure we left the property as advertised we used the hoover. Whilst hoovering the downstairs hall area, the cylinder of the hoover was completely filled and some areas of the carpet were so dirty they changed colour when cleaned. This small area is only around 5m2! - This accumulation of dust and debris meant there were huge numbers of different insects. There was cobwebs present in practically every room of the house and large numbers of spiders throughout the property. Uncountable numbers of flies were present in the cottage, and while it was a warm weekend a large proportion of these were in the property upon arrival. We organised an afternoon tea and unfortunately had to dispose of the leftovers because the flies were so numerous over the food. Sharing food was made difficult as flies would land on any plate of food after seconds. Huge numbers of moths were present in the property to the point that one member of the party opened their luggage once home and found a live moth within! There were clearly issues with pests before our stay as there was a fly zapper (though this didnt work!) at the property. - there were key maintenance issues throughout the property including a toilet that broke on 2 occasions and had to be fixed, and a shower that did not work. These were all in the double ensuite upstairs. When we used the washing machine there was a horrendous smell in the kitchen which wafted through the property. And while we couldn't see any obvious blocked drains or leakages it was evident the drainage had not been maintained in some time. - One of the key reasons we selected the cottage was it's inclusion of use of a local spa. I had to email prior to arrival to check how this could be arranged, and even within this conversation there was no mention of additional discounts on food and treatments. If we had known this in advance we would have made use of the spa more and we only found out while looking for information in the pack. This information also said that to access the spa we would require the spa pass attached to the property keys. As the keys were barely attached together at all it's unsurprising that the spa access card was missing. Luckily for us, we have used this spa before and were willing to try and discuss this access upon arrival. The spa were very understanding but many people would have missed out on this inclusion in the cottage. - The property advertised as having zip link beds, and there was no way of communicating when booked how you required the beds set up. Therefore I sent a separate request for how we required the rooms fo be set up. We asked for 2 singles in the 2 zip link bedrooms and both were made up as king size. Ultimately we could use these beds as was however if we had had particular requirements for the rooms these would not have been met. The bedding provided was unseasonal and as such was very warm overnight! - we also had issues disposing of our rubbish as the instructions in the pack were very limited and indeed non-existent when it came to recycling. We had gathered for a special occasion and unfortunately this stay put a real strain on the enjoyment of the weekend. The odd path to direct communication with the owner created by Sykes meant resolving simple issues was impractical. The cumulative effect of the lackluster property maintenance led to a several key issues.
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Simon - Verified booking
Very poor Iâm afraid to report from both the owners and Sykes themselves.
The apartment initially looked lovely, clean and modern in an isolated area but was met with a rather stern cleaning note on how to strip the beds at the end of the stay and how to tidy up after ourselves. The property looked lovely but we soon came to see the many downfalls. The lights in the bedrooms are simply too powerful and are motion sensitive, so every time you moved in the room the lights came on. Unfortunately we found this out during the middle of the night whilst popping to the loo. Also, the door going out of the property in the main bedroom requires a blind as the external lights will light up the room too. Sensitive sleepers be warned! I did find the shutters did not keep the room dark enough in the mornings either but thatâs probably personal. The secret room was a joy and can in handy when a bat flew in (so definitely close to nature) as one member of the family could hide in there, whilst my daughter was delighted to see such a creature close up. The site the apartment is in contains a bar and restaurant, whilst the food is good, please book your table ahead of your stay as we were turned away one evening. Lessons learnt. The crazy golf was free and a great way to spend a wet afternoon Now the crux of the problem. We only booked this apartment on the basis it was served with a heated indoor pool but on arrival day, it was closed due to a leak. It remained closed all week whilst we stayed there, if I was made aware of the matter beforehand, I definitely would have picked somewhere else to stay. I raised a complaint via Sykes whilst away but they only contacted myself when I returned home. I complained about the pool to Sykes who passed it onto the owners, but neither Sykes nor the owners were willing to help out. I was offered a £100 compensation from the owners only if I stayed with them again, but I donât feel like I would like to stay in the property again. Neither Sykes nor the owners were willing to help out (NB The receptionist at the pool did not offer an alternative either nor did the closed pool signs suggest alternative arrangements had been made). Sykes suggested a small claims but this isnât something Iâm willing to do due to unnecessary stress. Iâm afraid due to the lack of understanding from the owner, I wonât be booking from Sykes in the future.
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Sarah - Verified booking
The cottage is a little style over substance - itâs beautifully decorated and has some clever touches such as the boiling water tap, but lacks functionality and some basics youâd expect.
As a fellow holiday cottage owner and holiday maker I expect the following to be in situ - a toaster, some baking trays, blinds at all windows (the double bedroom back door has glass panels and no blind), working TVs - there are three but some donât have live TV consistently working on them) and welcome instructions regarding the site itself eg recycling, bins plus using the technology (the less tech minded may find this challenging). From a safety perspective thereâs a step from the kitchen to lounge which is difficult to see. Another guest has kindly put silver tape on this to make it stand out and has flagged in the visitors book - this isnât up to safety standards in my opinion. Finally the hall and bathroom lights are motion sensored. I have no issue with this except that if someone gets out of bed in the double bedroom the light in the open bath area comes on and wakes up the other person - thereâs no way of turning this off. This should not be on a sensor as we had disrupted sleep each night. The site itself is lovely - very quiet given it was half term. The restaurant serves good quality food and the mini golf etc are well maintained. Only and quite big negative was the pool temperature - itâs very cold. Our five year old learns to swim in a cold pool but this took it to another level and she didnât want to go in the main pool - which we didnât blame her for as neither did we! If the pool temperature was rectified weâd love to stay on the site again but we wouldnât stay at this property.
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Helen - Verified booking
Our stay at Winder Green was a last minute arrangement, due to our booking at a different property being cancelled less than 24 hours before arrival.
Sykes offered us Winder Green based on the location of our previous property and party size (including a dog). Despite our initial disappointment at the last minute change, we had a fantastic Easter weekend at Winder Green. Ged and Julie went above and beyond to turn the property around for our stay and we really appreciated them reaching out to us directly to welcome us, with additional resources to enhance our stay. The children (& grown ups) were very touched to be greeted with an Easter egg for each child. The property was warm, clean and comfortable. We only gave a 4 for comfort due to the smaller double bed. The kitchen was well equipped and we were treated to a lovely box of biscuits, milk and tea/coffee provisions. What was really special about our stay was the views and the immediate surroundings. The children loved watching the red squirrels, pheasants and rabbits and you could easily loose a few hours peacefully enjoying the outdoor sitting area. You truly feel like youâre miles from anywhere and the absence of light pollution too made it a great location for star gazing. We spent time adventuring on the fells and the proximity to Pooley Bridge made walks accessible. The steamer was a highlight for the kids. The laundry and boot room were very much welcomed. We would definitely return - there is so much more to explore in the area.
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Andrew - Verified booking
This was our first Christmas away from home, with family.
Which we had been really looking forward to. The main issue for us was, we had no hot water for a weekâs stay. We used the contact provided several times to raise the issue. The guy who maintains the property came out once on the 23rd December, he was nice but not a plumber, he asked us to let him know if we continued with cold water, which we did, but unfortunately heard nothing back from him or the booking agent who we had been contacting directly! It is not much fun trying to boil water for warm washes for a family of 8! Or taking a cold shower. Half our party left after 4 days, we all left before the week had ended cutting the break short. As I said, we had gone to the property for Christmas so it was also disappointing to find no decorations or even a little Christmas tree. The property is spacious, does need an update without a doubt and the smaller living room is freezing. The kitchen is decently equipped and towels, bed linen are provided. There is only one small TV in the property, so if you are a family that enjoy games consoles or watching TV, that may be an issue. The views from the property are amazing and the local village Pooley bridge is lovely and dig friendly with lovely walks. I wouldnât stay again, due to the issues and need for upgrade, if that was taken care of it would be a lovely place to stay.
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