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per nightMalcoolm - Verified booking
This property should not be let again until it has been thoroughly cleaned and properly maintained.
On arrival it was clear the property is in need of attention. The front metal gate is unable to open properly partly due to the hedge next to it being very over grown. The forecourt has gravel and weeds in it and can in no way be described as a garden (as in the details of this flat). The front door is dirty and needs painting. We found the bedding and towels to be freshly laundered. The right-hand Venetian blind in the living room is broken. The portable heater does not work (the temperature during our stay went down to -4). The property was superficially clean, but not in the detail. Dirty cups were in the kitchen cupboard and a pair of scissors were covered in thick debris. Old crumbs in the toaster. The pull cord in the toilet next to the kitchen was dirty and discoloured. The radiator was very rusty. This was due to urine splash, but would not have got in this state if it had been cleaned after each occupancy. There were other rusty corners harbouring dirt. A very rusty soap/towel holder bracket was fixed to the wall without its tool. Just a dirt trap. Light switches and door handles throughout were dirty. A kitchen wall was spattered with what looked like coffee stains, but could have been anything. The heating thermostat in the lounge was missing. The thermostat on the hall radiator was broken and unusable. Bedside lights in the main bedroom flashed on and off continually. They could not be used and would be a hazard to anyone with epilepsy. Standard lamps in the lounge and main bedroom had only one bulb on each working. The top bulb fitting was broken on the bedroom one. Deep cracks on the ceiling and wall of the lounge suggest that the building should be surveyed for subsidence. In any event, these cracks need to be fixed before the property is let again. A booking condition was that we check out by 10:00am as is usual. The demand that we should do so by 09:00am was unacceptable. The further demand that we should bag up bed linen, etc. has nothing to do with safety. Your cleaner/housekeeper should wear gloves when doing this job, just as they should when cleaning. This is normal work at the end of a let. Attempting to place responsibility on the guest is unacceptable and could result in claims of items being missing. Photographs were taken shortly after we arrived confirming all of these comments. They were sent to the letting agents who did not respond.
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Frances - Verified booking
We absolutely loved our stay in Grisedale View.
Any less than 100% ratings are simply unemotional responses to the specific categories. In actual fact it was like home from home and the wobbly bathroom tap or the iffy Wifi didn't in any way detract from the comfort of our stay. We did have a little bit of difficulty finding the property and drove up and down the road a few times before we located it. However it was good to know that we had parked the car correctly when we read the instructions in the Welcome Pack! However none of this in any way detracted from the wonderful time we spent at Grisedale View. The apartment is so spacious and well equipped. The layout is wonderfully disorientating. We mastered it internally after a few days but have yet to get our heads round how it fits in with the other adjoining properties! The views are wonderful and to be able to sit in a cosy, heated summerhouse in November with a glass of wine and watch the sunset was simply gorgeous. We chose to walk too and from Keswick but practically outside the accommodation there are bus stops in both directions. We hardly used the car at all. Keswick can be extremely busy but Grisedale View is situated about a 20 minute walk from the centre and is a wonderful place to retreat to after a day on the hills or in the town. We can't wait to come back and are planning to book again next autumn.
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Peter - Verified booking
Disgusting Property We were appalled by the condition of this property.
The carpets and furniture were soiled, and the walls were covered in mould. The property desperately needs maintenance. Upon arrival, we were greeted by a foul, mouldy odour combined with the stench of wet dog. A quick inspection revealed dog faces-stained carpets, a filthy couch covered in matted dog hair, and a kitchen in disarray. Shockingly, the toilet was left uncleaned, filled and covered with urine from previous occupants. We contacted the recommended number, and a cleaner returned with a bottle of Flash cleaner, which did little to improve the situation. Despite her apologies and acknowledgment of the property's condition, she mentioned that the owners were aware of the dirt buildup but refused to take action. We requested that all cushion covers be removed due to the smell and pet hair, and we had to store the cushions in a cupboard. The property also suffers from a severe damp problem, with mouldy walls and roof leaks contributing to the issue. Even the area around the plug switch was damp. We booked the property for three nights but left after the second night, as we couldn't stay another night with our two young children in such unsanitary conditions. We lodged a complaint, but the property owners refused to respond.
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Ruth - Verified booking
Sefton house is an ideal family home for a holiday in Keswick.
We really appreciated the large dinning room to have meals together. Twin bedrooms were roomy with comfortable furnishings. Two bathrooms are ideal for two families. The only downsides was not having a washing machine. Although we knew that when we booked it. Our experience this week with young kids who were getting wet with weather or down the lake, had made me realise it would have been nice to have had washing facilities. Upper floor gets hot on hot days. Maybe a portable air conditioner could be considered. The duvet covers, mattress protectors and some of the pillows were stained. This was noticed on stripping the beds at the end of the week. There was also some rubbish under one of the beds that had not been cleaned properly. These aspects would not stop us from booking the house again. We had a wonderful holiday, grateful to have had the pleasure to stay in such a comfortable home in beautiful surroundings.
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Louise - Verified booking
We found it difficult to locate.
The view of the property was hidden by 3 other parked cars when we arrived - belonging to the upstairs flat. This made entering and leaving the property fairly difficult, let alone having to get out onto the busy main road. Luckily, these people left on the Sunday and we were able to turn around on the premises before heading out. We think it would be useful to give a picture of the property as seen from the road on the joining instructions plus mentioning that it is directly before a large road sign if coming from Windermere or, just behind if coming from Keswick. The latter would only show the back of the sign. Other than that, the dishwasher was broken. This was mended quite quickly but no note was left to say that it had been done so we continued to wash up by hand - until the last day! Maybe advise the tenants when a job has been completed? Other than that, we loved the flat. Home from home.
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