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per nightWendy - Verified booking
Please note the 5 ticks do not accord to a 5 star property.
The fixtures, fittings and soft furnishings at this property make it 2/3 stars at best. We arrived on a wet & windy Friday evening, so had decided to stay in & cook on our arrival night - what a mistake. The oven & grill pan were so filthy with layers of dirt we didn't use them at all during our stay. The two saucepans we took out to use were dirty, as were the first four plates, cups & bowls we took out of the cupboard. The fridge in the kitchen was dirty, liquids lying on the shelves such that we couldn't bring ourselves to clean that appliance so used the fridge in the utility room. The bathrooms were surface clean, but there was black mould in the corner of the shower tray. The soft furnishings were of poor quality and uncomfortable, not what you would expect in a 5 star holiday property. The bed linen was extremely rumpled (although I think clean) and some of the pillowcases had red ink stains on them. The tea towels in the kitchen were very thin cotton, one of them a free advertising gift. The dish cloths were well used as was the dishwashing sponge (in my experience most 5 star holiday retreats supply new J cloths & sponges for every rental, see Boutique Retreats, Coastal Hideaways etc). The bathroom towels were thin and off white they were so tired. I tried ringing Helpful Holidays but it was out of office hours by this time. If there had been anyone available I would have insisted on being moved to another property/hotel. We debated leaving in any event but decided the downsides of trying to move my 80 year old mother & her dog on a wet & windy Friday night in August outweighed staying in a property we were very unhappy with. I spent the first hours of my holiday washing in very hot water all the kitchen implements and table ware we were going to use to cook dinner. After dinner when we decided to use the dishwasher there was only one very cheap tablet supplied sat on it's own under the sink. Is that why the previous recipients had not cleaned the kitchen implements? The next day we bought cleaning supplies, dishwasher tablets & rinse aid, towels & then cleaned the kitchen & bathrooms. We couldn't do much to freshen the TV room unfortunately. As the trip was to celebrate my Mother's birthday the family made the most of the situation but we were extremely disappointed. The cottage is in a lovely location, but at the moment both the soft furnishings and the standard of cleanliness & linen supplied fall well below an average holiday rental, let alone a 5 star/tick one. Before it was sold Helpful Holidays was always a very reliable company, it appears standards have badly deteriorated.
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Neil - Verified booking
Where do I start?
I will start with the positive - this is a nicely appointed cottage on a busy thoroughfare. It has bright breezy rooms and good facilities. The gas fireplace warms the downstairs well in the evening and the garden and outside conservatory is delightful. However, our particular week was marred from Day One by an ant infestation that was apparent as soon as we arrived. Previous occupants had left food in the cupboards which had not been removed by the cleaners, and the entire Kitchen/Living room was literally crawling with ants. We did out best to stamp-out what we could but the invasion was persistent. In the evening, we could feel them crawling on us as we sat on the couches, and it was impossible to leave any food out at all. Virtually all of our provision that we had brought with us to stock the cottage for the week had to thrown out on Day 2 of our visit (approx 35 GBP's worth), and from then-on we had to keep all food (even the Tea) in the fridge. The ants continued to re-appear each day for our entire stay. After complaining to Sykes through the Help Centre on Day 3, someone did visit the property while we were out - ant traps were left and (strangely, 'Spider Spray ??). This did nothing. Despite our regular re-location of the traps, the ants continued. Each day I updated Sykes, but to no effect. Neither Sykes, not the owners, were attentive to our complaints - nor the infestation itself. As a consequence, we left the property despondent one-day early - we were simply tired of trying to manage this problem on our own...and furious that no attempt was made to even acknowledge our situation. We spent far more money than we had budgeted having to eat-out each day, and felt compelled to return to the property early each afternoon to stamp-out the bugs. Subsequently, both the owner and Sykes have rejected our request for a 'goodwill gesture' of (at the very least) a refund for having to leave a day-early. We are long-time customers of Sykes and have never had such a disappointment - we come from Canada and have enjoyed many excellent properties...however, this property should be removed from the market and future customers should be relocated until a pest-control expert has done a serious intervention. I will be sharing this evaluation on Trip Advisor and Google as well. Our visit to beautiful Lympstone Devon was a shame. N. Orford CANADA
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Lynne - Verified booking
Cullaford Cottage is an idyllic Cottage set in beautiful countryside with a lovely safe garden which our dog adored.
Sadly we were let down by the house keeping which was of an extremely low standard. It was as though someone had rushed in changed the sheets and towels and that was it! There was no welcome pack providing us with a few essentials such as tea, bread and milk which we would have appreciated as weâd had a lengthy journey and arrived late in the evening. The Cottage was basically dirty. The floors didnât look as they had been cleaned, there was dust and cobwebs everywhere. I had to don my rubber gloves and start cleaning the kitchen sink, kitchen units and cooker before we were comfortable using them and the tea towels were clean but stained with what looked like curry! The soft furnishings on the furniture hadnât been plumped up from being used prior to our arrival. Outside was no better, the front door was covered in dirt and cobwebs and obviously hadnât been cleaned for a very long time and the garden furniture needed power washing so we couldnât sit outside and enjoy the garden. The poor presentation of the cottage really ruined our holiday which was such a shame as the cottage and setting was beautiful.
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Gillian - Verified booking
This is a lovely little property tucked away by the back beach.
Nestled between two pubs, youâd think it would be noisy but itâs not. The court yard can be a sun trap but watch out for the seagulls⦠Things were a little dusty and a slight feeling of damp on arrival but this was soon addressed. We did note that there were no recycle bins available. The neighbour told us that despite the owners best efforts they keep being taken. Might be worth storing them in the back? A guide might help for things like bin days (Wednesday). Parking within Teignbridge car parks has increased to £40 a week and it increases in April. It is also not valid for on street parking which is run by the county council. This is something to be aware of. Ring Go operate the parking meters. The back beach is lovely and the sea is a lot calmer, it is also where dogs can go, so if youâre not a fan beware. Finally, beware of seagulls, they can be aggressive and they are not adverse to stealing your food whilst itâs travel to your mouth. They love ice cream, sandwiches and chips. Luckily we were not caught out but saw this going on.
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Colin - Verified booking
This is a lovely cottage and we had a wonderful week!
We had everything we needed here and it felt like home, but with a thatched roof. It's nicely furnished and the double bed was comfy. We even spent time in the pretty garden opposite the cottage, reading and having refreshments after going on our many walks in the area and note, there are lots of options. As advertised, there is a parking space, but be warned it is a challenge in a larger car as the entrance is snug. We reversed in, it was easier. There is a bed and accessories for a dog, so they're very welcome in the cottage. Please note that there is no wardrobe in the double bedroom, but there is a recess in the bathroom for hanging up clothes and that was fine. We recommend The Grove Inn which is only a two minute walk away. The hosts are very friendly, they've good local ales on tap and the food was terrific. It's a very popular pub, so make sure that you book a table! All-in-all, it's a cosy place to stay and we would love to revisit. Hopefully, we may even get to see a wild otter or Kingfisher next time!?!
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