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per nightKeira - Verified booking
Letâs start with the positives: The location of the house is perfect.
Cemaes Bay beach is the best beach weâve ever been to in the UK. The bed in the master bedroom is very comfortable, the downstairs shower has very good power and there was milk in the fridge and a lovely welcome hamper for us when we arrived. Unfortunately there were a number of issues while we were at this house that tainted our stay a little. The biggest issues were the cleanliness of the house which left a lot to be desired (mainly animal hair but also other aspects); the fact that the upstairs shower is rendered basically unusable because the shower head does not fit in the holster (in a house that sleeps 8 people this - along with only 2 bathroom hand towels - is an issue when you are there for a whole week); and the general clutter of niknaks, and inside the kitchen cupboards which meant there was little room to put our own items. These issues, combined with the fact that there is an extension plugged into another extension (which is a fire hazard); the upstairs taps are incorrectly labelled hot and cold; the dishwasher on/start button is incredibly difficult to press and there was only one person who could manage to press it, meant there were a many moments of frustration. The step down into the games room/ kitchen is also a trip hazard as itâs not affixed properly (though we tightened it as much as we could with a knife). In addition, there was no hoover (which apart from needing for animal hairs we also needed to hoover up minute shards of a glass wine bottle that we accidentally broke while there), no oven gloves, no laundry basket, no clean dishcloth (only one that had previously been used), no laundry detergent, no bin in the downstairs bathroom or the master bedroom, no instructions for the washing machine or dishwasher, the large plates provided are not microwaveable as they have metal rims, the games controllers and headphones were temperamental, and we found dog poo bags in the washing machine when we took our first load of washing out of the machine. These last few issues are minor ones, but added to the need to clean the place when we arrived and waiting two days to get a not very good hoover, you can understand why we were somewhat disappointed with our experience of the house compared to our expectations from the description and photographs. Lastly, I called to check prior to arriving whether or not there was a cafetiere and was told there wasnât, so I wrapped up our own and traveled 5 hours with it hoping it wouldnât break on the journey, only to find one at the location - a minor point but one that added to many others means we might think twice about booking with Sykes Cottages again. This property has the potential to be a really great holiday home as the fundamentals of the house are there and most of the niggles are really easily solvable - it would take very little time and effort to completely change the experience into an excellent one and we hope that by giving this feedback future holidaymakers can benefit from the owners having this insight.
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Kathleen - Verified booking
I wouldnât know where to begin with the story of our holiday stay.
The home was everything it states but if there is a problem the Menai Holiday agency is hopeless. There was a very distressing incident during the holiday. Without going into it fully as this matter will be taken further, but the caretaker called, we were in the back garden, my grandchildren were in the front living room. Apparently they knocked but thought no one was in so they let themselves into the house, where they then banged on the living room door where my grandchildren were. They were petrified and frightened that this stranger was stood there and asking where there parents were, the children starting shouting as the caretaker had blocked the doorway so they were unable to run out, in all the commotion and shouting my son stepped out of the shower ( half undressed ) to open the bathroom door to find the caretaker had then walked down the length of the hallway to the kitchen. She said the owner had asked her to call to check the model of the fridge and staining damage on the worktop. By this time the children are crying with shock and needless to say I had come in from the garden and was in complete shock at the commotion and trauma to the children. I contacted Menai letting agency straight away and ( this was a Monday morning ) I explained what had happened and they said they would contact the owner. 24 hours later there was no contact from them. I had to ring them several times, left on hold for ages, or cut off , I did have a ring back at one point to which they would just reassure me it wouldnât happen again. They didnât seem to understand the fact that a complete stranger let themselves in ( thinking we were out, which is even worse ) o our privately rented holiday home. It ruined the holiday for the children, my son took my grandson home on the Tuesday evening as he was to upset he kept talking about it. He just couldnât understand how someone had let themselves in ( thinking we were out ) Our cars were in the drive and the grandchildren were in the living room. I have sent several emails, with the full distressing story but they have all been ignored. I think itâs disgraceful what happened but it seems the agency and owner think it was ok. I have been inundated for feedback since arriving home. Well if this is the only way to get them to realise the distressing effects on my grandchildren then I have no hesitation in putting this story out there so it wonât happen to others. Appalling Service.
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Emma - Verified booking
We had a lovely week in this cottage as a family of four.
The cottage was a great base for exploring Anglesey and beyond and we will definitely stay again. It's a great location and we could walk down to the shops, cafe and pier etc. The cottage is a really nice place to go back to each evening with comfy beds. It was lovely and warm despite the bitter cold outside. The kitchen is well equipped and we found everything we needed. There is also a Waitrose 10 minutes drive away and they will deliver to the cottage which was handy. Parking was a bit tricky, but that's to be expected in a busy little place like Beaumaris and it is mentioned in the listing so we were expecting this, and we usually found a space within 5 minutes walk. Just a few things that would make this cottage even lovelier.... ⢠A shower caddy - there's nowhere to put your shower gel etc. ⢠Fresher towels - some of the towels had a slight odour as if they had maybe been stored somewhere for a little while. ⢠The blind cords need to be attached to the walls in all rooms as this is quite a risk when staying with young children. ⢠The "Private" cupboard in the second bedroom needs to be locked because it had bleach and cleaning materials inside and our son opened this cupboard whilst he was staying in this room. ⢠The mattress protectors could do with a wash. We stripped the beds at the end of our stay as requested in the book and noticed they were a little stained. ⢠The bath needs a proper plug because the silicone cover provided doesn't hold and the bath drains quickly whilst you're in it. Overall, a great place to stay and with a few tweaks it would be even better.
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Kieran - Verified booking
Property is in a great spot and close to loads of things to do, places to eat, beaches.
Views from all angles are stunning and the garden areas are large and useable. Kids really enjoyed playing outside in such a big area. The property itself needs heavy maintenance and investment. We couldnât use the conservatory at all because of the amount of mould in it (the blinds are covered in it) and there were mouldy areas in both of the bedrooms at the front of the building. Several things were broken including the toaster (we bought our own and left it for the next people), the lock on the bathroom door (stuck open) and the push button on the master bathroom toilet. The front door is not fitted properly and jams every time it is opened or closed (this is more of a minor issue though) There is also an area of serious water ingress in the utility room on the right hand side by the back door to the garden. The brickwork is saturated (when you touch the wall your hand comes away wet) and if I owned the property I would investigate that as a matter of priority before it becomes a structural issue. On rainy days we had to move all our things out of this room due to the water ingress. It did us ok for a short stay, due to the proximity of it to places we wanted to visit during our holiday and the fact we only really returned to go to bed, but I wouldnât recommend it or entertain staying there again until some investment is made getting it back up to scratch. Properly renovated the place would be an absolute gem.
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Nicole - Verified booking
Lovely house in a gorgeous village with incredible hosts.
The house is on the High Street, itâs a holiday home and has signs of the usual wear and tear, but goodness me the facilities are second to none, the beds so comfortable and I donât think Mike and Cheryl can do one more thing that can make it more your home from home. Cannot recommend it highly enough. We had a medical emergency at home and had to leave in the middle of our holiday, the support from our hosts was superb and they even refreshed the house, in case we were able to return, we were told â .. just to drop everything and go..â when I apologised for not being able to tidy the house to our usual standard. The freezer door would not close, it was sorted by the time we returned. Thereâs a cottage weâve stayed in a few times where I have reported the same fault over a three year period and nothing has happened, this is the difference with Penrallt, the whole emphasis is on you having a lovely holiday. In Cemaes Bay how can you help it? A stunning village on wonderful Anglesey and this house is a gem open, light, comfortable, warm, spacious, clean, no parking (directly to the front) but a free (free) car park in the next street! There is a parking bay opposite, but we only managed parking there once, absolutely no problem and you can pack and load your car even without a space, the chicane creates a little bay where you can tuck in. The house is superb like itâs hosts.
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