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per nightJudith - Verified booking
When we arrived at the Cottage we found the second toilet area closed off.
We brought this up with yourselves and you contacted the owner and they brought the key and unlocked it. It obviously hadn't been used for sometime as it had not been cleaned and had cobwebs all around. We booked this cottage purely because it had two toilets as advertised on your site. This should be corrected for future holiday makers. The whole cottage needs some love and care, the cottage had not been cleaned at all. The cleaner had not cleaned the property before we arrived and had to come in the next day to clean the cottage, but they did not wash the floors in the kitchen/diner or in the bathroom or wash the bath out. We had already said that we had found toothpaste all on the shelf in the bathroom and there were cobwebs around the sink pedestal. The cloth on the table hadn't been wiped as we found ketchup marks on it. The fridges hadnt been cleaned as the one in the kitchen had an earwig in the door and was not wiped out properly and the one in the back utility room had not been wiped out and one shelf had been removed from the fridge and had cobwebs and was very dirty. The cupboards had cobwebs in the kitchen was in disarray. The plates and crockery was all over the place. The kick board on the base units were falling down. The extractor fan was really dirty which the cleaner did wipe but it did not work at all. We didn't even have a potatoe peeler but the owners very kindly brought one up for us. We were very disappointed with the cleanliness of the cottage and the electrical appliances had not been PAT tested this year they are out of date. I have another holiday booked with yourselves but I'm worried that we will have the same problems with our next cottage we have booked for next year. Do you not do send anyone to check on your cottages to see that they are in a good state of repair and fit for purpose.
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Roland - Verified booking
We were, initially, very excited upon entering Plas Elyn.
You can tell that the owners spent a lot of time and money doing the place up. I really enjoyed cooking in the kitchen and sitting in the dining room with a cosy blanket when it became chilly. The house has an amazing view and despite incredibly grumpy neighbours (actually, the woman not the man) we were very happy to be there. Unfortunately, there were a few things that were things with the house that caused real concern, which led us to think that either the current owners were duped when they purchased the house, or its on them. - The main room smelt of damp - there is definitely a leak in the house. The sooner they address this, the better for all concerned. - The boiler stopped working at least x4 times that we know of. As above re fixing - The stairs to the living area are unsafe - The radiator in the bedroom with the en-suite, never came on (this is where my mother-in-law was sleeping, so not good). In addition to that, the housekeepers forgot to leave towels in the loft rooms, and we were unable to use one of the loft rooms, because the carpet was soaking due to a previous guest. We could absolutely cope with the last two issues, however the heating/no hot water x4 times and the issue with the stairs left us very concerned with this property. I would hope the owners have the conscience to resolve our biggest concerns ASAP before someone really gets hurt. Kind regards Tina
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Elaine - Verified booking
It's a lovely house with stunning views.
Very comfortable. A really well equipped home. Everything we needed. There were a few areas that we feel could be improved. All of the bedroom carpets were quite worn. The duvet cover in double bedroom had faded on the side nearest the window. The upstairs bathroom shower mats were clean but very marked on the surface and definitely need replacing as does the bath mat which is worn. The chandelier fitting at the top of the stairs has come away from the ceiling. There is quite a bit of grout that needs re doing in the bathrooms. We cleaned the fire door in the lounge because it was dirty and smoking. Parking was difficult because we had 2 cars. We tried to park the 2nd car in the garage but there was not enough room with stuff in there and we couldn't shut the garage door. I also think if you had a large 4 x 4 the lane would be inaccessible and this should be highlighted. I know there are a few negatives but we very much liked the house and views and would happily re visit if it was updated. It does look a wee bit tired decor wise. The downstairs loo had a lot of cobwebs. It's just constructive feedback that hopefully will enhance further stays for customers. It's the 3rd UK holiday with Sykes and we will continue to book with you. Thank you. Elaine Vincent
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Mark - Verified booking
Had a fantastic stay in this huge, comfortable, warm and spotlessly clean property in a very quiet but central location; ideal to explore Anglesey.
The property is extremely spacious and very well appointed to cater for larger groups. The house had large and new televisions downstairs and TVâs upstairs, excellent Wi-Fi and streaming facilities throughout the house and kitchen equipment that was seemingly brand new. We arrived to a most generous welcome package included delicious local produce and a basket full of logs and firefighters, for the amateurs amongst us, which enabled us to have roaring fires in the evenings - although at no point was the house ever lacking in warmth, despite its size. The house is very interestingly decorated with an eclectic mix of furniture and fittings which all added to the charm of the place and practically provided more than adequate storage space for the stay. The garden is an excellent size and the summerhouse a really comfortable quiet space away from the main house. Anglesey itself was lovely with Camaes and other must see places just a short drive away. Highly recommended place to stay with owners who clearly went out of their way to make the stay as enjoyable as possible.
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Martin - Verified booking
We had an issue with the central heating.
As our holiday was towards the end of September the nights were quite cold. There was only one small heater and a wood burner in the lounge which was not really enough to heat the house especially as we had a 4 month old baby. However the holiday company was very good and supplied us with 2 heaters and some kindling fire wood which sufficed for our last night. Hopefully the heating problem will be resolved for anyone taking late breaks at Ty Mawr. Also the car parking situation - it states off road car parking for 2 cars. It is not really off road as the parking is one car on each side of the road which is a very narrow lane. Fortunately not too much traffic passes. But it really is only adequate for 2 small - to medium (just about) cars. Bit of a squeeze anything larger and takes a lot of manoeuvring . Apart from that it is a beautiful house, well equipped, very clean and has a lovely enclosed garden. Best of all - the stunning views of the Menai Straights. We enjoyed it - thank you!
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