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per nightPeter - Verified booking
Not what we expected from description.
Itâs a lovely location, and the property looks nice, walking in it looked great. However, it lacked a lot when looking closer. It is advertised as no pets, great, as we have a pet fur allergy in the family, and that point made us pick it over another property. On arrival we were pestered by a cat, that was very familiar to the place, trying to get in as we were. It didnât stop. Every-tine we came and went it tried to get in. As others have stated there are annex doors, locked, in the kitchen area. This was not mentioned in description. The owners reply acknowledged these doors. However we were aware somebody was in there, could hear them, lights on and off, as well as their rubbish in the bins, so clearly being lived in. It was very uncomfortable to know someone was just a door away, we wouldnât have booked if we had known this. There is also an exterior door in the childrenâs bedroom, hidden behind the curtains. With our son being autistic with issues of doors being locked, security, he was not happy and didnât sleep because of all of this. I would consider the property in breach of contract, itâs not what we thought we had booked. We were out for a couples of days so didnât spend time sitting on the sofa, until Christmas Day. We noticed the removable sofas covers were very dirty. We also noticed after our daughter started with streaming eyes, itching skin and sneezing that there was cat fur on the arms of the chair and sofas. This for her made Christmas awful. The kitchen looked good until you looked closer. The kettle had a fur coat inside, desperately needs descaling. We couldnât make a hot drink as the fur came out with the water. The toaster was pretty burned out and rusty inside, so not even a slice of toast could be done. The pots and pans in the drawers, what little there was of them, were mouldy. The fridge has issues as it is frosting up. We had planned to cook a good size roast for Christmas dinner, but we couldnât as kitchen was poorly equipped. Christmas Day ruined. The washer dryer has an error, it wouldnât allow anytime over 12 minutes drying time, so was useless to us. The property was generally unclean, not hoovered, dusted, questionable if bedding was changed as there were marks on them. Dirt and hair in the bath, dead bugs in the shower, conkers in with the 2 toilet rolls. Very poor. The description states fuel provided, which as the only fuel user is the fire,that should be logs etc, there was only 2 that were damp and small. Empty fire lighter packets. The property was cold as heating didnât warm it at all. As others have said, there were no instructions for anything. The welcome pack lacked anything required. There was no means to contact owners, which could have helped ease some issues. The issues of cat fur on sofas, needed the change over clean to be much better, incase a guest let it in, as some from reviews suggest. Perhaps state the cat is not to be let in. Too late for us. our Christmas was cut short as we left on Boxing Day after trying to contact Sykes to report issues and try to resolve, but Sykes didnât answer or respond, even to the emergency contact. We had no choice but to leave as our daughterâs allergy was getting worse. Since leaving Sykes has been useless, infact they are making it worse and pushing us to take legal action to resolve as they have been unreasonable. The property has great potential as itâs a nice location and building, but needs extra work to maintain it as a whole and concentrate on the details of being fully cleaned and providing full information, a welcome pack of maybe milk, bread, biscuits etc etc would have be nice.
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Bernadette - Verified booking
Spotlessly clean everywhere.
Very well equipped kitchen with lots of crockery, would have been useful to have instructions for appliances. Beautiful setting with undisturbed views. There are two locked doors to a separate annex which is not listed as being part of the building. It was very disconcerting to hear people moving about so close. Would not have booked if it had been mentioned. Heating, no instructions, it was cold at times and we needed to increase the temperature. No tools for log burner, we needed to use it though to supplement the heating. Bunk beds in the second very small bedroom are not suitable for adults. The barn should be listed as suitable for two adults and two children. This second room was very cold during the entire stay, perhaps the underfloor heating didnât extend to this room? Welcome pack, lack of. Perhaps the owner doesnât realise what others provide. One Nespresso pod and two gingers biscuits each is not a welcome pack.
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Timothy - Verified booking
Dean and Clare are very accommodating hosts.
They respect your privacy but at the same time they are very approachable and helpful. The location is ideal, especially if you want to explore the south Cornwall coastline from St. Mawes to Par, and there is ample easy parking. The Snug has everything you will need. It includes all the basics, e.g., standard fridge freezer, hair dryer, cooking oil, eggs, semi-skimmed milk, etc. They also include a hamper comprising local produce, e.g., cheddar, savoury and sweet biscuits, butter, wine, chocolate, clotted cream, jam, etc. The bathroom has an excellent easy to use shower with good water pressure and a bath, which was very welcome after our long walks. Upstairs is the lounge with comfy furnishings, TV and a desk. All in all, a superb comfy base for exploring Cornwall. I highly recommend it.
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Mark - Verified booking
The cottage is in a stunning location which makes it.
However, it wasnât entirely clean, there were finger nails on the table underneath the cook books. There were also no settee cushions (only decorative ones) on the backs of the settees making for very uncomfortable seating. The mattress in the main bedroom was very uncomfortable. The hot tub was dirty (I have photographs) and so full of bubbles and chlorine (because it hadnât been cleaned) it stung our eyes. It also ruined my silver jewellery, which I have never had a problem with wearing in a hot tub before. Again down to the amount of chlorine. My jewellery is very sentimental to me as most of it was bought as gifts from friends and family, so this I am most gutted about. Unfortunately I will not be recommending this beautiful cottage based on the above.
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Robert - Verified booking
Well presented and spacious property that we enjoyed staying in for the week.
The kitchen was well equipped and had plenty of cutlery, crockery and pots and pans. The bathroom has a good shower with lots of hot water. The property is in a lovely location with access to plenty of local and nearby walking trails. The village hub which is within walking distance has a lovely cafe, post office and very helpful and friendly staff. There are also many local pubs offering good food within a short drive. Overall we had a delightful holiday and enjoyed our stay at the property. We are not sure why people make a fuss about welcome gifts when you can bring all of your own produce for a stay, but the owners had provided milk, biscuits a bottle of wine and coffee for the coffee machine on arrival which we thought was nice of them
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