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per nightIan - Verified booking
Good morning, I have tried writing an email to follow-up on my phone call on the 28th concerning 3 court cottages at hillfield village but this does not seem possible.
For reference i have stayed in this property 3 times and at Hillfield 6 times so am comparing to previous visits. I don't expect a holiday rental to be perfect (and in general this a comfortable home from home which is why we always book it) and we have had issues in this property in the past which the previously onsite team used to pop in and resolve instantly. There are a number of issues that need immediate attention. Regarding the entrance door, on the bottom half of the stable door the door handle is broken and does not stay attached to the door, this obviously causes issues to open and shut it fully. I noticed this was an issue that got raised in Feedback on another property with a similar door on your website and suspect, these doors are coming to the end of their life. In the fridge, a clip is broken holding a shelf in place meaning you only have 2 shelves to use and not 3 which for a family of 4 self catering is an issue. Various light bulbs need replacing as they dont work including a bedroom one and lounge one. There is no mattress protector on the double bed which is pretty unhygienic. A glass has a chipped edge meaning it shouldn't be used. There are a number of issues regarding items that we're in this well stocked property that are no longer here. These include: a small kitchen knife, meaning you're always cutting items, with a large carving knife. There's no scales, but I know there used to be. There are plastic bowls missing meaning you would need to take china plates outside. The downstairs toilet has no toilet brush. The Hoover is filled up solid, meaning it doesn't work. I suspect the bag is filled up at the end of the summer. There is no broom meaning we can't even sweep up easily. All in all, there are quite a few issues that you or the property owner need to resolve because at the moment there are growing issues and I have stayed here multiple times so have seen the condition before. We always enjoy coming to hillfield village, and this particular property but if we had know about all these issues we would not have booked it. We didn't contact about these issues as i'm surprised you didn't already know and we just wanted to get on enjoying our holiday as we were out and about every day.
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Steve - Verified booking
Hi, Our 3rd time at 3 Court Cottage, but a few niggles this time that we've never had before.
.. - nothing at all on arrival was tiny bit disappointing - maybe we've arrived more prepared in the past and not thought anything of it, but no tea/coffee sachets or milk, or box of biscuits or anything - for a weeks stay it might be nice to arrive to something. - appliances off, switching the kettle/toaster, etc. back on is fine and expected, but having to hunt in the back of cupboards for the switch to turn the dishwasher back on was frustrating. It also wasn't and hadn't been the weather for it, but the patio furniture was all covered - again, just another sign that either we were one of first staying this year (end of March) or the property not quite ready for guests. - nobody could have known, but woken on our second night by the batteries failing in two of the smoke alarms. Removed the batteries (to avoid constant peeping noise) and reported the next day. I offered to replace and fit batteries myself, but advised not to and maintenance guy would resolve, but maybe a mix up somewhere as they hadn't been replaced when we left on the Friday. - Property is still great and a brilliant fit + location for our family of four, our girls love the jacuzzi bath, but the really old & difficult to use tv and dvd player in particular starting to let things down a bit. We'll still look forward to returning, but the property and maybe Hillfield village in general now without the pool facility is just starting to feel a tiny bit less special than it once did.
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Ian - Verified booking
This is our 5th time at Hillfield and second time in 3 years at this property and once again makes a comfortable base for going out for 2 adults and 2 daughters aged 11 and 14.
It is a quiet location providing there's no building work on the complex. No3 was as expected, a comfortable decently decorated holiday base, good lighting throughout, separate bathrooms / toilets accessed from each bedroom, small sundeck at the front, small balcony on upstairs bedroom, 4 chairs at the dining table, corner sofa seating with room for all (just) if watching TV, freeview and also Netflix, WiFi, bathtub with jets was great, allocated parking space, no pet policy. Lots of great features, we'll be back. Not a pristine show home anymore but still very comfortable and well decorated. Yes there's evidence of mould on the bath tiles as mentioned but they are clearly dealing with it. The sofa has seen better days IMO and with my bad back found using an outside chair more comfortable. Future visitors tips, Take extra dishwasher tabs as there 6 dinner plates only so we used the dishwasher after breakfast and dinner. Take extra bin bags as only 2 were provided. We take Gro black out blinds for both bedrooms. Beautiful curtains / blinds but not light stopping. There is nothing that would stop us going back next summer
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Krystal - Verified booking
We had a lovely stay here my daughter, husband and father in law.
few cobwebs about. Heating takes ages to work my father in law is elderly and was in downstairs room. we contacted the services as the heating didn't work 3 day in got it working but still not 100%. A stray cat kept coming by our apartment. would be ok for adults even though there's a park there no kids about. didn't find swimming pool. you can hear dogs barking all the time. After a long drive we didn't have any compliment tea bags etc. so we could have a warm drink. they left us wine but its not what u want when your dehydrated from a long journey. only 2 towels per room. so if going beach take a few extra towel. dryer on washing machine is crap took 2 hours to dry. Could do with a few board games as the one day was raining so we stayed in. there wasn't a tin opener. need more plates etc and glasses.
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Claire - Verified booking
Having been here previous we knew what to expect, swimming pool, tennis court and large grassy area for boys to play football.
Very disappointed to be informed when outstanding monies were due that the swimming pool was no longer in use even though i asked about this when originally booked. Building work going on even though this didn't disturb our holiday all the building equipment was all over the grassy area and only a small amount had been cordoned off for football, also it would of been nice to off been informed by Skyes that we wouldn't be able to use the tennis equipment like previous years so spent the first day trying to find rackets. We would still book again at Hillfield Village as it is an ideal base and fingers crossed next year all the building work should be done. The cottage we stopped in was lovely, and the girl on reception was most helpful
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