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per nightKirsty - Verified booking
Treetops is the perfect layout for a big get together, whether that be friends or family.
It is a great a space to allow for people to all be together or to spread out and have their own space when needed inside and outside! There is ample parking for multiple vehicles. The bedrooms were all a good size and a mixture of non ensuite and ensuite which. We found that all of them were suitably quiet so that those who went to bed a little earlier weren't disturbed by the group who had stayed up. There are doors on all of the communal areas which really helps to reduce the noise carried throughout the house this is something I have found lacking in other large accommodation and although a small detail, it makes a big difference! The living room was perfect for us to sit together, with large comfortable sofas and lovely big windows which opened out onto a balcony area with a wonderful view. The TV has an HDMI port which we attached our Amazon Fire Stick to and were able to have our music on whilst playing games and catching up with each other. The outside area is absolutely perfect. The heated pool and hot tub are wonderful and there is plenty of space to sit outside and enjoy the weather. The sides of the pool can be raised so you can have it fully enclosed or let some air in and be able to chat to those sitting on the picnic tables if you want to. We didn't use the BBQ but it looked in great condition. There are power points in the man cave so we were able to plug in speakers and play music from our phones outside. The kitchen is a good size, the oven is PERFECT for cooking for a large group and the fridge is very large with ample space for food and drink. The hosts were swift and friendly in their responses before and throughout the stay and we couldn't have really asked for anything more. Check in and out was easy and well instructed and we had the luxury of a late check out on the Sunday which allowed us a last dip in the pool which was a lovely end to our trip. TIPS for future visitors; BRING WITH YOU: toilet roll, dishwasher tablets and charcoal if you wish to use the BBQ (check with the host before, but we needed to top up on these things whilst we were there). The living room and kitchen table are perfect spaces for games so if you love family games bring some with you! NON DRIVERS: If you don't drive and you need to get a taxi from the station, pre book! We arrived and quickly realised that the taxi firms in Abergavenny are small and were all booked up leaving us with a 2 hour wait for the taxi. I would recommend just booking a few days in advance for both your arrival and departure. POOL COVERING: we struggled to close the covering after we opened it but then realised there is a knack to it, if you try and mimic the curvature by pulling the bottom of the panels inwards (if you are inside the pool area) whilst pulling down this makes it a lot easier (watch your fingers!). OVERALL: I would definitely recommend this location to large groups, I actually can't wait to go back again and will definitely be doing another trip to Treetops, it is idyllic with everything you could hope for.
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Claire - Verified booking
Itâs a must!
What a beautiful cottage/barn you relax from the second you walk in. Everything is finished to the highest standard and there is everything you need (and more) at hand. Simon the owner was there to greet us when we arrived and talked us through a few things and to gave me his number if we needed anything, the farmhouse in just across courtyard but we never saw them after that. There is a lovely games room if you have children although my son and husband liked the air hockey. 3 lovely sized bedrooms, one with a stable barn door which added to the feel. Outside the back door there is a lovely sitting area where you can have a coffee or just relax looking out over the large beautiful tended garden. There is also a summer house for use with bbqs and swinging hammock etc with a large table and chairs for dining al fresco. A little walk up the lane takes you to the toll path inn which sits alongside the canal where we sat watching the barges come and go. One mile in the opposite direction is. âThe Bellâ where we had a wonderful meal. Definitely one to try, we will be back.
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Adam - Verified booking
The listing does not state that the heating is controlled remotely by the owner.
The property was musty and cold and also damp and mouldy in the lower floor, with plaster /paint blowing off the wall - photographic evidence supplied to owner, who after 3 days sent in cleaners who of course couldn't deal with it due to the nature of the problem. Previous tenants had written dusty in lampshade, again photographic evidence supplied. Bed and sheets marked - stained under bed protector. Floor not clean under sofa's. reclining sofas very uncomfortable and broken. Kettle broken - replaced after exchange of email, washing machine broken - fixed after exchange of e-mail. Awful smell in kitchen drawers which cleaners after three days found was due to smelly wooden chopping boards. Lots of cracked bowls. In our opinion paintwork throughout premises certainly needs refreshing inside and out. This could be such a splendid property with a heated pool, jacuzzi and load of space, but it is in our opinion tired an unloved in its present condition
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richard - Verified booking
Your use of homeaway lead generator/SEO was extremely detrimental to the booking experience.
I was livid to learn that they had charged me £30 purely for the lead generation and not made the booking as expected, causing me to have to repeat the whole process with less time to spare and causing more stress. If I had more time to spare prior to the holiday I would have walked away and Sykes would have lost the booking, all good will and any future bookings. Only my time constraint caused me to call and the helpful staff working on Sunday turned it around enough to retain the booking. You are doing yourself a great disservice with your business relationship with Homeaway. I can't recommend strongly enough that you end it and just do a bit of SEO work on your own behalf. Without Homeaway I should still have found the property via the Sykes website as it fit my criteria and there aren't that many which did. As it was, the booking process generated a lot of unnecessary stress and left a bad tase in the mouth.
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Keith - Verified booking
I was very dissapointed with the cleanisness of the kitchen my daughters had to ...
I was very dissapointed with the cleanisness of the kitchen my daughters had to clean most of the items before use,also it was very difficult to contact owners over certain issues that arose over the rubbish and we had a problem opening the garage doors,eventually we were told by the owner to remove the remote device from the wall and move closer to the garage,eventually we had to change battery to gain access to rubbish bin in garage,heating was not sufficient in house,it was cold and on a timer,for this time of year should have been a lot better,when we informed owner we were told she was on holiday,not good enough,we rent propertyâs every xmas for a family get together and wevâe never had these issues before,very dissapointed,we believed the rubbish was going to be picked up on Wednesday but was still there when we left,we bagged everything up but bin wwas overflowing we informed owner
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