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per nightJulie - Verified booking
Estuary cottage is in a wonderful location, amazing views, cottage has lovely decor.
Had issue with washing machine so rang number in the information book, number had changed so were re-directed to another number. Richard rang back, first thing he said was "I dont deal with this type of issue. No âHello, how are youâ... We thought why did he pick up the message. Richard did not seem to have a very positive or happy manner, perhaps he was fed up, which we all are sometimes. Washing machine issue was resolved. When we hung our coats on the coat rails in entrance hall we did not notice Mr & Mrs Woodlice and their family were going about their business along with a mushroom/toadstool that was growing out of the wall. We made Richard aware to which his response was "I know about it". So we thought why hasn't it been resolved. After finding out about the woodlice we took coats outside and gave them a good shake, Mr & Mrs Woodlice and family went off to new adventures. Richard also commented "As you booked in the 11th hour no deep clean could occur". We had looked at the bookings for Estuary Cottage, it was full before and after our visit so when would a deep clean taken place? Why was a deep clean needed? We booked when we booked, imagine Skyes want as much business as possible, but then how will a deep clean happen. Should we of been allowed to stay when a deep clean was needed? When films are put in DVD Player no sound comes out, we checked all the cables but no joy. We did not ring Richard, we thought better of it. There are three recycling information cards in information book showing what can be recycled. In kitchen there is a sliver bin with two compartments each with a black bin bag, other side of kitchen is another waste bin again with a black bin bag. There is no labeling/colour codes to differentiate what should/could be recycled. Outside main gate is one wheelie bin. We like to recycle so on couple of occasions we took our recycled items to Moelfre recycling hub in their main car park. We read such lovely comments from some previous guests saying how wonderful their welcome pack was. We looked high, we looked low but could not find ours. Has this service finished? As this was our first booking with Sykes Cottages a suggestion was made by your colleague on booking any further holidays discount vouchers maybe available to us, is this correct? We can pass on our comments to the property owners if you wish who we were told are Lligwy Estate. We look forward to receiving your response Thank You
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Julie - Verified booking
Estuary cottage is in a wonderful location, amazing views, cottage has lovely decor.
Had issue with washing machine so rang number in the information book, number had changed so were re-directed to another number. Richard rang back, first thing he said was "I dont deal with this type of issue. No âHello, how are youâ... We thought why did he pick up the message. Richard did not seem to have a very positive or happy manner, perhaps he was fed up, which we all are sometimes. Washing machine issue was resolved. When we hung our coats on the coat rails in entrance hall we did not notice Mr & Mrs Woodlice and their family were going about their business along with a mushroom/toadstool that was growing out of the wall. We made Richard aware to which his response was "I know about it". So we thought why hasn't it been resolved. After finding out about the woodlice we took coats outside and gave them a good shake, Mr & Mrs Woodlice and family went off to new adventures. Richard also commented "As you booked in the 11th hour no deep clean could occur". We had looked at the bookings for Estuary Cottage, it was full before and after our visit so when would a deep clean taken place? Why was a deep clean needed? We booked when we booked, imagine Skyes want as much business as possible, but then how will a deep clean happen. Should we of been allowed to stay when a deep clean was needed? When films are put in DVD Player no sound comes out, we checked all the cables but no joy. We did not ring Richard, we thought better of it. There are three recycling information cards in information book showing what can be recycled. In kitchen there is a sliver bin with two compartments each with a black bin bag, other side of kitchen is another waste bin again with a black bin bag. There is no labeling/colour codes to differentiate what should/could be recycled. Outside main gate is one wheelie bin. We like to recycle so on couple of occasions we took our recycled items to Moelfre recycling hub in their main car park. We read such lovely comments from some previous guests saying how wonderful their welcome pack was. We looked high, we looked low but could not find ours. Has this service finished? As this was our first booking with Sykes Cottages a suggestion was made by your colleague on booking any further holidays discount vouchers maybe available to us, is this correct? We can pass on our comments to the property owners if you wish who we were told are Lligwy Estate. We look forward to receiving your response Thank You
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Carolyn - Verified booking
Upon arrival we found there was no hot water!
This had not been tested by the housekeeper! A text to the housekeeper did result in a plumber visiting the property at 8.30am the next morning and the issue was resolved. There were no cleaning products left in the property (anti-bac spray etc), and only two dishwater tablets (with no pre-warning that these are not provided). Two texts to both housekeeper contacts went unanswered! The outside lighting by the drive gate, outside patio furniture and wooden bench did not work! Seating inside the cottage needs attention as it is uncomfortable to sit on and both armchairs are badly stained. Hot tap hand washbasin in both bathroom and toilet have been plumbed in the wrong way and now spin round when turned on! Also both wooden shelves in bathroom and downstairs toilet are very badly worn and stained, looking unsightly. Very unhygienic, a simple sand and varnish is all that is needed. A proper towel ring is needed in the bathrooms as the hand towel kept falling off the coat hook that was there. Small side plates are also needed in the kitchen. No key provided for the front door, meaning that coats and boots etc had to be removed for safety reasons when out. The door is also in need of a sand and varnish! A nice cottage in a beautiful location, but in need of some TLC!
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Helena Mathews - Verified booking
Estuary Cottage far surpassed my expectations, especially the views.
Having visited Anglesey many times since my university days at Bangor in the 1970s, I never knew there was this beautiful area on the Dulas Estuary until now, and I will be returning. The walk to the Traeth Yr Ora is joyful, thank you for the directions. My all time favorite beach is Newborough/Llanddwyn, which remains as un-spoilt and awe-inspiring as when I first visited in 1976. My favorite part is the beach to the right of the path to the Island where a massive wonderful beach awaits. The small smokery at Dulas is worth a visit (Y Cwt Mwg) I bought smoked chicken, smoked goats cheese and goats sausages. The crab shop in Benllech - self dressed crab, cooked lobsters etc. Worth an early visit before they sell out. Diolch Yn Fawr to the owners and housekeepers of this cottage, thank you for the welcome goodies-right up my street.
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Cleo - Verified booking
This was our first visit to Anglesey.
Estuary Cottage was amazing and far exceeded our expectations. Idyllic setting, beautifully appointed/well equipped for our needs. Thoroughly enjoyed exploring the local bays and coves. Enjoyed the coastal path walks direct from the cottage. Thanks to previous reviews we sought out the smoke house in Dulas - Y CWT MWG for some amazing cheeses and also the crab shop in Benllech (opposite Tesco Express) for fresh dressed crab. We travelled down to Newborough (40 min drive) for a fabulous beach day and also crossed the original Menai Bridge into Bangor enroute to the Snowdon Mountain Rail for a journey to the peak. We have barely scratched the surface. We will definitely be returning to Estuary Cottage to further explore the Island.
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