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Emma - Verified booking
We reported a few items on our 1st day and these concerns were received professionally by the initial Sykes rep on duty, Jacqueline.
When the leaking outdoor shower stayed permanently on we reported again and turned off the mains water. The lack of recycling/glass bins was reported and we were assured it would be addressed. When the attending plumber simply isolated the shower from the mains that left us with no way of cleaning boards and wet suits outside so we had to trapse them through the house - far from ideal. Shower had not been repaired but simply but out of action! A few days later we disocvered soiled sheets in the downstairs guest room. When I phoned Sykes to update them I spoke with Anna who asked me to send pictures which I hadn't done, but simply placed sheets on a boil wash as I did not wish to disturb our holiday further by waiting for replacement sheets. All this time I believed I was giving helpful feedback to Sykes/Landlord to assist with future rentals and had at no time questioned my expectations as a paying 'customer' - that was until I was received an email from Frederick advising that the landlord was concerned about the amount of visits the plumber had made and still the issue was unresolved. The phrase used was 'very unusual' which implied we 'customer' were creating something unusual. For the cost of the property over 10 days (£7k) my expectations were to have a fully functioning premises with recycling facilities and clean linen. This was not the case and the lack of response from my last correspondence to Frederick speaks volumes - still awaiting a reply! On Day 9 of our 10 day holiday a garbage service arrived with recycling/glass/food waste bins. Additionally so did a heating specialist who also advised that the outdoor shower was infact broken as was the kitchen sink hot tap (which we had reported) and both required new parts. At that point we packed up and left, a day earlier than was planned. What was supposed to be a great family break was tainted by the fact either the landlord was given lip service by tradespeople (both cleaners and plumbers) or they/Sykes simply do not care - as a consequence we walked away from this holiday with regret.
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Herman And Iwan - Verified booking
We had a great stay at 11 Ebbtide.
We stayed for 15 days in September, the weather was great. Downstairs are the two bedrooms, a dressing, two bathrooms and utilityspace with washer/dryer and garden. Upstairs a big livingroom with views of the beach and sea. On the balcony you can have a sitdown and enjoy the views. There is an nice fully equiped kitchenarea with views at the parking (looking out on our car). The house is a newbuild and has al the facilities you need. Itâs very clean, very good bed, rainshower. Everything was perfect for our holiday. Also the contact with the owner was perfect. We travelled with our two dogs (Viszla and Weimaraner) and the house is excellent for them. A close walk to the beach and coastal path. Also closeby an area for the first morning dogwalk (Century Cr) where you can meet the very friendly neighborhood doggies. There is always a handwave or a friendly talk with the locals. From there you can walk to St Columb minor. A walk to Watergate Bay on the cliffside and a return beachwalk (ebbtide) to Porth is great. Closeby there is the Mermaid Inn for a good meal and a lovely tearoom Gwenna. We and our dogs had a great stay at 11 Ebbtide. Greetings from the Netherlands.
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Andrew - Verified booking
The location of the property was excellent.
The views were better than we imagined - the view over Porth Beach and the sea were exceptional, better than the photos online gave it credit for. The quality of fixtures/fittings were excellent. Really high quality. The property felt very spacious - the people designing the house have done a great job i maximising the views, space available and comfort. The garden area was fab -we didn't use it much given it was February but a huge bonus. We would return and recommend it to others The welcome pack was superb - high-quality chocolates and a bottle of prosecco. All round a great experience
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Paul - Verified booking
We had a very good feeling about the holiday and home right from the start with excellent correspondence from the owner and an incredibly detailed information pack.
The house was immaculate, spacious, modern, with fabulous views from the balcony and so warm! Great after surfing at Porth beach just a couple of minutes walk away! We are a family of 5 and always felt really at home. All my children took it in turns to sleep on the large sofa bed which was so comfortable. Each night we sat all together comfortably on the large L Shaped Sofa and watched a film. The greatest complement you can have in the hospitality industry is repeat business, we have already booked again for next year! It was that good! Thank you.
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Elizabeth - Verified booking
Porth Beach Villa is a beautiful holiday home overlooking the sea, extremely comfortable, furnished to a very high standard and in a brilliant position for access to the beach and for exploring Cornwall.
I would definitely stay there again and would highly recommend it to others. I didn't give full marks for maintenance simply because there were three minor issues that didn't concern me too much. Firstly, on arrival, we found it difficult to open the front door, but once we had realised the door had to be pushed in order for the key to fit properly, it was okay. Secondly, a blind in one of the bedrooms was broken. Thirdly, there was an occasional leak from the boiler under the kitchen sink. However, these were minor points that can easily be sorted.
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