Lauren - verified booking

"We arrived earlier than the check in time but the staff were lovely enough to let us check in early. We stayed in lodge number 5 however on entering the lodge we already noticed an issue, some of the cupboards in the kitchen had their vinyl cracked and peeling off. We also noticed the spatula was melted horribly. We went and spoke to the staff regarding both issues, the spatula was replaced within the hour however they mentioned they already knew about the cupboards and that they were due to be fixed soon. We weren’t overly happy about this as the amount of people who were staying at the retreat at the time and the amount of lodges we felt as though we should’ve been put in a different lodge, especially as we’d noticed a review of the same lodge that mentioned the cupboards 3 weeks before our stay. We had a look around the lodge and it also didn’t look like it had been used recently so there were cobwebs all in the lounge and the kitchen. Our speaker system also had a mind of its own and kept turning itself on every half hour throughout the day trying to find a DAB station and then making a rather irritating beeping sound which led to my other half unplugging it in order to stop it. We were given 2 keys to the lodge as well unfortunately though only one worked. Overall we were disappointed this time around as we had stayed at the resort 3 years prior and that stay was a lot better than this more recent one. The staff were lovely however the lodge we were disappointed with."

Lauren - verified booking

"We arrived earlier than the check in time but the staff were lovely enough to let us check in early. We stayed in lodge number 5 however on entering the lodge we already noticed an issue, some of the cupboards in the kitchen had their vinyl cracked and peeling off. We also noticed the spatula was melted horribly. We went and spoke to the staff regarding both issues, the spatula was replaced within the hour however they mentioned they already knew about the cupboards and that they were due to be fixed soon. We weren’t overly happy about this as the amount of people who were staying at the retreat at the time and the amount of lodges we felt as though we should’ve been put in a different lodge, especially as we’d noticed a review of the same lodge that mentioned the cupboards 3 weeks before our stay. We had a look around the lodge and it also didn’t look like it had been used recently so there were cobwebs all in the lounge and the kitchen. Our speaker system also had a mind of its own and kept turning itself on every half hour throughout the day trying to find a DAB station and then making a rather irritating beeping sound which led to my other half unplugging it in order to stop it. We were given 2 keys to the lodge as well unfortunately though only one worked. Overall we were disappointed this time around as we had stayed at the resort 3 years prior and that stay was a lot better than this more recent one. The staff were lovely however the lodge we were disappointed with."

NIGEL - verified booking

"Sells itself as a 5 star resort and it isn't. The interior of the lodge needs attention. The fascias on all cupboards including kitchen & bedroom are peeling off, giving the feel of a budget holiday. There is no privacy on the veranda and the placement of the lodges means some are directly overlooked. The car parking is not outside the lodge, it is in allocated spaces close by. The welcome pack consisted of a small metal box containing a leaflet and the lodge key, there was a half open pack of coffee and a few fruit tea bags in the lodge along with a couple of biscuits. The internet WiFi is limited and you cannot stream movies etc. There is no phone signal at all or mobile WiFi available in this location. There are a lot of rules regarding the use of the hot tub, some which seem a little over the top and restrictive in terms of the amount of time you can spend in it.Overall the whole experience left us feeling underwhelmed and did not deliver on the expectations created through the Hoseasons website."

NIGEL - verified booking

"Sells itself as a 5 star resort and it isn't. The interior of the lodge needs attention. The fascias on all cupboards including kitchen & bedroom are peeling off, giving the feel of a budget holiday. There is no privacy on the veranda and the placement of the lodges means some are directly overlooked. The car parking is not outside the lodge, it is in allocated spaces close by. The welcome pack consisted of a small metal box containing a leaflet and the lodge key, there was a half open pack of coffee and a few fruit tea bags in the lodge along with a couple of biscuits. The internet WiFi is limited and you cannot stream movies etc. There is no phone signal at all or mobile WiFi available in this location. There are a lot of rules regarding the use of the hot tub, some which seem a little over the top and restrictive in terms of the amount of time you can spend in it.Overall the whole experience left us feeling underwhelmed and did not deliver on the expectations created through the Hoseasons website."

- Mrs Broome, September 2018 - verified booking

"I then received voice mail to say how important it was to contact you , signal was very poor in this area, and to be honest I like to switch off my phone and relax. After several attempts to contact you I finally arranged to leave keys as we had gone out for the whole day . We we returned at nearly 6.00pm the maintenance man was still in the property in the bathroom, his tools were all over kitchen area which had also blocked downstairs toilet . This is not acceptable whilst staying in the property , and furthermore a women walked in and said I’m just going up to see Nev , and casually walked up the stairs to see the man working ! This is not acceptable we had paid a lot of money for this cottage , I have stayed here twice now and booked again with you over the Christmas period if you look on my account . I would like you to email me back regarding this complaint, which I will email separately to you"