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per nightGof - Verified booking
We have stayed at numerous properties and this could be the worst.
On our first evening the TV failed with a bang. Richard was really helpful and arranged for a replacement. No problem there but many issues with fitments and general presentation of the property. The main door is weak and an intruder could easily gain access. Very poor security. Two bathrooms are listed. The downstairs has a hand basin and toilet. Carpeted floor with no pedestal mat. Not hygienic. The upstairs shower is desperately small and barely adequate. Heating is by night storage heaters. These are rusty and in generally poor condition. Not a good way to heat a property, particularly at this time of year when temperatures varied from quite hot to cold. All electrical appliances have inspection dates of 2017 and are cheap quality. The kettle, for instance, only worked at times if the switch was held down. Some of the plates were chipped. Cutlery was limited. A poor selection of ill sorted items. Only four table knives for instance. Certain items missing, such as a fish slice. Old cracked non stick coated frypan. Generally poorly equipped. Table too small to spread a newspaper. Two very rickety chairs. Lighting too dim to read by. No surface to put anything down other than window sills. A coffee table would have helped considerably. Little storage space in the bedroom. Two small bedside cabinets. A small desk with three drawers. A small child sized wardrobe. All looked like random charity shop purchases. No 'welcome pack' with details of nearest doctors, refuse arrangements and so on. Some of the equipment leaflets applied to items which were no longer there. Overall, very disappointing and we were pleased to be able to leave. The low rating in the recommending category is down to the almost unreadable booking details. Certainly a format that does not work with Apple computers.
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Catherine - Verified booking
Had a lovely week at Polurrian House with family last week, the facilities were great and the location is stunning.
So many local, beautiful beaches, walks and places to visit. You can watch the cows at the local farm from the balcony coming out in the morning and coming back to bed late afternoon which is nice. The house is on a sort of little complex with 3/4 other houses either occupied by their individual owners or by other people on holiday. The house has 3 good sized rooms with ensuites, and 1 with no ensuite but is next door to a bathroom. The house is stated as having a secure garden for dogs, and it is fully fenced, however, if you have a dog smaller than a small beagle size there is a possibility they will get through one side of the fence into the next doors garden. You have access to 3 car spaces (number 3, the garage behind it and the space between them). The description stated 2 spaces when we booked, but in the documentation the house has inside it mentions these 3 spaces. The house in general was spotless, cleaned to a very high standard and lovely welcome gifts provided when we arrived. A few things to note for the servicing team/owner that if we don't mention you may not know about, is that the bedroom door downstairs to the room without an ensuite, once you shut that door, you will struggle to get out of it without an almighty tug. It needs shaving slightly to fit well. Also the same for the downstairs bedroom with single beds, the ensuite door does not shut at all for the same reason. We couldn't find a light switch that worked either the front or back garden lights, so using the hot tub after dark was a bit hard, probably just the bulbs needing changing. Other than those easy fixes, a great holiday home, highly recommended
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Kylie - Verified booking
We thought this property was amazing.
Exactly what we needed for a chilled week away! We thought the facilities were superb and in good condition overall. The riding school was such a great addition to our holiday. The staff were so accommodating and informative and our little girl loved going in to watch them mucking out. The classes are well priced and all 4 of our girls enjoyed the hack down the lane. The owners were quick to respond to any queries we had and were friendly but non intrusive. The gym was well equipped and had more than we expected and we loved the fact we could use all the facilities as and when we wanted. Having the keys ourselves was a nice touch. The hot tub was clean and ready for use as soon as we got there which after 5 hours of driving was needed! The kitchen is well equipped and we could easily cook our meals with no need for our own equipment. My only minor issue was the fire doors on the property were very squeaky and could do with a little oiling. This is not really a problem but after putting our 2 year old to bed, the noise was quite loud and would occasionally wake her up. Aside from this, we would absolutely book again and have already recommended you to our friends and family!!
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Karen - Verified booking
To be honest, after reading a review posted a week or two before our arrival, we did wonder what we would find.
As is usual, during our research when booking a holiday we had scrutinised the photos on Sykes' website and thought we had a fair idea of what to expect. We are glad to report there are no hidden horrors and all was as expected. After driving along a woodland drive carpeted with bluebells, red campion, cow parsley and so much more, we found the property set in a secluded corner of the 14 acre estate (which has mown paths around the field edges and pond for you to wander and explore - great for a dog walk in the evening after a day out). It was beautifully warm, clean and comfortable. It suited us and our dog perfectly. The whole area is criss-crossed with ancient public footpaths which lead to little villages and coast paths. There is a lovely track which starts just down the hill (to the right) from the property which will take you to Mullion village (c 1 mile). It was the perfect property for our break and without doubt we would go again. (PS. Perhaps if the author of the rotten review had researched he would have found fewer 'surprises' and maybe consider his manners and address petty issues direct with the host) "
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James - Verified booking
Very nice house, and cleaned immaculately.
Lovely linens on the beds, big fluffy towels. Slept like babies. Kitchen is very well stocked , with lots of pans and pots, plates .etc Big dishwasher was a big help. Some of the doors stick but with a bit of a push they'll give. The garden and outside area is amazing. Nice outside furniture and a balcony that you can see the sea from. Hottub was lovely and toasty too. Sadly the neighbour did put a slight downer on the holiday. We had just got our bags in and he knocked in, asking us to move our cars ASAP, as it was blocking his garage. As you look at the property, it was the neighbour on the right. Also mentioned that we "shouldn't be loud in the hottub, or up late with loud music" Not Polurrian House owners fault, the property is lovely. One thing I will say is the fences in the back garden are very low. Our dog cleared them no problem. If you have an escapologist dog would advise long line. TV in living room is on a really good swivel bracket and can move to any position, and is 4k. Really glad I took my PS5 down with me. Very nice place. Would recommend.
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