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per nightMargaret - Verified booking
The toilet in the ensuite bathroom made an awful screeming noise when flushed ...
The toilet in the ensuite bathroom made an awful screeming noise when flushed it must have been reported as I had a call from a David Wallis that someone from Jurassic Sparkes would be coming to repair it and to leave the keys in the key safe as we were going out but when we got back the repair had not been done we were not back long from our day out when someone was banging on the door he complianed that he had tried to gain access to do the repair but no one was in I told him that david had told me to put the keys in the key safe did he not tell you the same thing and that I did not come away on holiday to wait in for repair men he also told me that he needed to repair the kitchen blind as we could not lower it at night he did come the next day while we were out but he left grit from the hard water all over the bathroom floor used nearly a whole toilet roll presumingley to mop up water and while repairing one probem caused another this time when the toilet was flushed the ballcock was catchng on the overflow pipe in the cistern causing the toilet to keep filling and overflow outside onto the slabs and left a large puddle also we could still not put the blind down in the kitchen as he had either made the chain too short or put the joiner in the wrong place as when the blind was lowered it stopped at the joiner and still did not reach the bottom of the window we were not happy that these prroblems were not addressed before we came as you have 7 hours to sort things out also may I suggest that you have an in line filter in the cold water feed to the property as it stops all the calcium build up on all the pipes and washing machine kettle and toilets saving you money in the long run
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Margaret - Verified booking
The toilet in the ensuite bathroom made an awful screeming noise when flushed ...
The toilet in the ensuite bathroom made an awful screeming noise when flushed it must have been reported as I had a call saying that someone from Jurassic Sparkes would be coming to repair it and to leave the keys in the key safe as we were going out but when we got back the repair had not been done we were not back long from our day out when someone was banging on the door he complianed that he had tried to gain access to do the repair but no one was in I told him that david had told me to put the keys in the key safe did he not tell you the same thing and that I did not come away on holiday to wait in for repair men he also told me that he needed to repair the kitchen blind as we could not lower it at night he did come the next day while we were out but he left grit from the hard water all over the bathroom floor used nearly a whole toilet roll presumingley to mop up water and while repairing one probem caused another this time when the toilet was flushed the ballcock was catchng on the overflow pipe in the cistern causing the toilet to keep filling and overflow outside onto the slabs and left a large puddle also we could still not put the blind down in the kitchen as he had either made the chain too short or put the joiner in the wrong place as when the blind was lowered it stopped at the joiner and still did not reach the bottom of the window we were not happy that these prroblems were not addressed before we came as you have 7 hours to sort things out also may I suggest that you have an in line filter in the cold water feed to the property as it stops all the calcium build up on all the pipes and washing machine kettle and toilets saving you money in the long run
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Graeme - Verified booking
High price for low quality accomadation.
Where to start. First off, says in documentation, seaview. There is no way you can see the sea from this property. Description says towels provided. There were none, so we had to buy one along with washing up liquid. A note said we could use milk in the fridge to make a cup of tea on arrival, it curdled. The crockery and utensils were cheap and nasty and looked if they had been bought from a local jumble sale. There was so much clutter around we couldn't see how the property could be clean. The pillows must have been years old as none of them had any substance to them. The curtains in the front bedroom didn't close correctly. The flooring in the bathrooms was poor quality. The shower mat was filthy. The enamel was worn away on one of the washbasins. No wifi. The outside window sills and doors were filthy. One of the WC's had a permanent dribble on it and one of the taps had a constant drip. We wanted to make sandwiches but the can opener didn't work, so we had to throw the part opened can of tuna away along with six buttered slices of bread and go round to the petrol station to buy some. If you compare this property with another we rented in the New Forest, which was excellent, I would say that the rental charge should be nearer £500. It is also expensive compared to other similar properties in the area that we could have rented at a similar times through specialised cottage rental companies. Perhaps you should consider refunding us £300. About the only positive thing I could say is that it was in a good location and it was roomy, but that isn't the be all and end all.
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Phil - Verified booking
The publicity photograph was misleading, the house didnât have kerb appeal.
But on opening the front door , it was âwowâ. So, a lovely property inside. Clean, modern, well-equipped. A sweet little patio outside. Conveniently placed for the town centre. A property that would suit younger couples rather than those of us in our later years. No blinds or curtains downstairs, so no privacy one darkness arrives. Sykes gave us confusing information about accessing the property via the key box. In an earlier email you quoted one code number and then in the final message you gave us another one. That was the number we had kept in our phone and it didnât work on the box we first tried. We then found the second box at ground level, which accessing it was quite a challenge for an 80 year-old. Rather off putting! And then we were disappointed that the television set was not equipped to receive the terrestrial TV channels. In the welcome folder at the property there was information about linking our own device to the TV set but we didnât have any kit with us to make that possible. Luckily we did have an iPad with us so we could watch the programmes we wanted to see. This information should have been included in the property details on the Sykes website. Most disappointing. Finally, we noted that a significant amount of the crockery was chipped and that previous guests had placed glasses on the coffee table leaving water marks. Not quite top quality considering that it was a newly built property.
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Mark - Verified booking
The outside & gardens are in need of some urgent maintenance.
The rear garden is full of weeds and the paving is very dirty, full of moss and slippery when wet. There are multiple plant pots full of weeds and rainwater, but worse than that is the large section of brick wall between the upper and lower sections of the garden which is not secure and about to fall over. The derelict summer house is also an eyesore; and spoils any intention of sitting outside amongst the weeds. There is a note stating the garden will be tidied dating from April and several other guests this summer have noted it was not done during their stay. The skylight in the lounge leaks and drips on the carpet when it rains. Most of the doors don't shut properly, and I even had to rescrew one of the handles as it was extremely loose. All of the locks need either greasing or replacing as we found it difficult to open and close; having to jiggle the key multiple times. I would also suggest maybe descaling the shower head too! It also would have been nice to have had a washer and dryer - as it was wet and difficult to dry clothes otherwise. In positive notes, the location for us was excellent, being handy for walking and having a shop 2 doors down was very convenient. This could be an amazing rental property with a bit of TLC and maintenance.
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