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Wayne - Verified booking
We had a very disappointing experience at Beck edge.
It does look exactly like the pictures on the website but that doesnât tell the whole story. Parking is a problem. The roads around the property are very tight and very busy, not only with vehicles squeezing around the corner but also cyclists and pedestrians passing by right in front of the house, making it difficult to park and unload the car. The road noise woke us up in the morning due to a manhole cover which clankâs every time itâs driven over. The allotted parking space to the side of the house is really tight and you have to park close to the house wall to not block the neighbours drive. The key safe is located on the opposite side of the property through the rickety gate next to the side door and a scruffy rotting log store (not a great first impression). The key safe itself was difficult to operate and the front fell off once it had unlocked. Before we arrived we did received a message informing us the dishwasher had broken, which is annoying but these things happen. (There was a hand written note in the kitchen confirming this). The general feel of the place is dated and maintenance and investment in the property over the years is clearly lacking. Some of the issues we encountered were mentioned in a previous review and had apparently been resolved. The front door lock sticks and is really difficult to lock and unlock from the inside. (Itâs identified in the safety paperwork as a fire exit which obviously is a big safety concern). Cupboard fronts, doors and plinths in the kitchen are poorly fitted and tired. Iâm not sure the filters in the extractor fan have ever been cleaned? They are yellow with grease and the ceiling above is stained. The fridge doesnât seem to be working efficiently, the lights doesnât work, the bottom shelf is broken and the door is being held together with some sort of foam/adhesive. The manual in the kitchen is partly handwritten and difficult to read especially the oven instructions which have been crossed out and sketched in biro! Thereâs a sealed unit in the rear kitchen window which has broken down and is full of condensation along with a spotlight and bulb that have blown. This room just smelt very stale so we had to open all the window to freshen the place up. The blinds throughout the property are dirty and offer no privacy from the surrounding properties or roads. As previously mentioned the array of towels supplied are very small and really old, Iâm not sure why they havenât been replaced years ago. The main bathroom was functional and the water was hot but the rainbow shower curtain wasnât very clean and had mildew around the bottom of it. The beds were fairly uncomfortable but the bedding old and worn, the single bed didnât smell great and my son refused to sleep In it. We had a 2 night stay booked but decided to cut it short and travelled home a day early as we felt really uncomfortable at Beck edge. Although this property might be acceptable to some we felt it is in desperate need of a refurbishment and freshening up, there has clearly been no investment in the property over the last 20 years and it shows. And for such an outstanding area of the country where you have to pay a premium to stay, the standard of this property is simply not good enough. Itâs very disappointing as weâve used Sykes on several occasions and properties are usually of a very good standard, but unfortunately not this one.
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Tracy - Verified booking
What a great spot!
Location is brilliant. Well situated for walking & public transport around the area. The property is right on the roadside. Unloading was tricky. The roads are narrow and fairly busy. It was noisy during the day, but we were out most of the time. Parking wasn't too much of an issue. Although it's a small parking bay. We managed to get one car in it and the other, we parked further down in the village. The property is very spacious and well laid out. We were two couples. Great to have 2 bathrooms. Well equipped, with everything you need. Beds were comfortable. Towels weren't great, old and on the small side. We were only given 2 small bath towels and a small hand towel, per couple. Although clean, being an old property there were a few spider's webs up in high places. The heating & hot water were difficult to navigate. The boiler wasn't set at the correct time. Fortunately we were able to reset this after a lot of fiddling about. The central heating wasn't great. The gas fire was very useful, once we had worked out how to light it! There were no logs for the fire, (It was July), but we needed some heat! Typical British weather. We contacted the office and spoke to them about a few issues, as we didn't want to be charged. Front door lock sticking, no logs, broken blind, kitchen cupboard fronts, loose. All minor but we were assured this would be sorted that day. True to their word it was. We also had logs delivered. Great service from Sykes. Overall, a very enjoyable stay.
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Adrian - Verified booking
The property is for 8, however the smaller 1st floor bedroom does not have any clothes hanging space due to the double bed - the wardrobe is outside the room down 4 steps on the mid-landing?
As with all properties the accommodation is non-smoking. It should be noted that the rear outside area is covered over and shared with the adjoining property. During our stay the area was used 'by others' for outside smoking? - No smoking sign would clarify the legal status. The split kitchen/dining area is not an easy to use layout. The table although a good size, has restrictive chair seating access. The front hallway has a mobile entrance mat that rides up and is a trip hazard. It should be noted that the instructions in accommodation book say the bed linen is to be turned back and not stripped as per the email read on our return. That all done with, the TV was great, the water pressure was good, plenty of cutlery, cups, plates etc.. The location was good for the town shops, park and Latrigg Fell not far away.
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Vincent - Verified booking
Basic Accommodation.
Layout of the house, lovely Space for one car- for us not a big issue Great location for Keswick & Whinlatter forest 5/10 mins in car. Pub/ restaurant = good food /coffee shop / small expensive convenient store within walking distance. Having had a pleasant stay over the new year period, Iâm sorry I do have to agree with some of the previous reviews still waiting to be improved on. My recommendation would be, for future visitors, A welcome gesture of milk etc , especially for visitors arrive in the evening. Changing timer on heating= January was freezing -1 Throws placed in the living area On arrival more logs with kindle to start a fire= ( one log was left no kindle) More toilet paper( 2 small rolls =sleeps 5) Changing those towels Cleaning could be better.
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Michael - Verified booking
Had a lovely stay, thank you.
The only feedback to improve future stays would be that the front door lock or key needs to be replaced, had to play around to open and lock the door. Would have welcomed a starter pack of logs for the wood burner, we would have then left the same for the next persons, nearest shop we found that sold logs was back in Keswick. Finally it would be a good idea to have a selection or cleaning liquids for the floors, toilet and bath so we could use for general clean and upkeep of your property. This is feedback purely for the owner, none of the above would put us off staying again, the cottage is in a great location and we had a very pleasant stay. Thanks again.
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