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per nightChristina - Verified booking
Despite having made a phone call to Sykes/the owner before booking to ensure the described rear courtyard was secure for our dogs, and been assured this was the case, on arrival it was clear this was not for two reasons.
One, the gated rear entrance had no lock as it was in fact a thoroughfare for the next door property, and the courtyard belonging to the cottage was dissected by this alleyway. The courtyard for the cottage is off this thoroughfare which had no gates and was open to it. You have to come out of the cottage which backs onto the alley, and cross it to access the garden. Two, there was dog excrements (three piles of!) in the cottage courtyard when we arrived late Friday. A call to the managing agent was made and message left requesting a call back. As this was out of hours I expected a call first thing Monday. However no one called despite having described the problem and asked for a return call. When I called on Tuesday late afternoon the agent said they had not got the message and said they were surprised as they had checked the property themselves. That being the case it can only have come from someone using the alleyway and entering the open courtyard. This renders the courtyard not secure and clearly open to the public. I have seen the owners response to another review saying the courtyard was not secure. They suggest that house rules are dogs are not to be left alone in the property and this includes the courtyard. To be clear we are happy to, and did follow this rule, however we cannot sit and relax where our dogs are off the lead and anyone might open the gate and walk through the alleyway as they are likely to run to see who is coming into their space (a natural instinct) and be at risk of getting out onto the road. If I have to sit in the garden with my dogs on a lead I may as well be out in public. This is what we did in the end. We didnât use the courtyard and made it clear to the agent that we would not be doing this or cleaning up members of the publics dog foul. Other feedback is generally more positive. Cottage is pretty and compact. Great log burner for the damp conditions in both the cottage and the weather! Kitchen generally well equipped. A bit stingy to only say that one black bin bag of rubbish will be collected, for a weeks stay this felt very impractical. We ended up walking rubbish down to the bins at the long stay car park where was parked, there are large public bins there, included in the £55.10 per week parking fees! Bed was comfy, sheets clean and well made.paint work and carpets looking a bit grubby in places. Floors downstairs needed a good clean when we arrived as they were still gritty presumably from sand tracking in on previous occupants footwear. Nice touch to leave spices for use, however many of these were out of date and as the cottage was quite damp the powders had solidified and they would be best thrown away. Overall Iâd give this stay a 3/5.
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Graeme - Verified booking
The Sail Boats bungalow was clean upon arrival and as described.
A photograph that shows the space to the back of the bungalow would be useful to some clients so that they can see the patio area with close proximity to the Station Pub and slope to the garden wall. However, this was not a problem for us. I would imagine in peek season some visitor's to the Pub will perch on the garden wall which would be very irritating if you were on your bench outside. We had to ask some people to move (which they did), put we didn't like to ask. Basic cooking pans, utensils and crockery for two persons provided. Bring your own bread knife though if you need something to slice through a loaf. The two dining chairs should last the rest of the season with one having wobbly legs and needing replacement. All in all the accommodation was good and I would recommend it if only for the ideal sea view location. Some have described the interior decor as tired, but considering the close location to sand, water and the weather there is always going to be compromises - the flooring and skirting boards visibly affected but expected. No recycling on site! Had to use the skips at Sainsbury's. My only gripe is that the DVD player did not work properly with a brand new DVD with the film constantly freezing, jumping and skipping to a different scene. Also the freeview reception was often pixelated due to a bad connection or reception. Not a big issue, just disappointing on a cold evening in doors.
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Graham - Verified booking
Cannot fault the location.
Been coming to these cottages for years and in fact this exact location when it was railway camping coaches. It is our favourite place to holiday in Cornwall. We have noticed our cottage (Sail Boats) is getting a bit tired in places. Beading around the floor breaking up and coming away, gaps in flooring and skirting boards, marked paint, niggles really. On the flip side it is comfortable, warm has plenty of really hot water for showers, baths and good WIFI. It was a great place to be during the couple of cold, stormy days and nights we had during our stay. The management of the cottage is very good. The mattress on the bed was very bad for us for the first 3 days of our holiday. My wife constantly felt like she was falling out of it and it completely knackered my back. I would wake in the morning in agony and even with painkillers could not stand up straight until late afternoon. We lost 3 days of our week because of that. We called the holiday company and later that day a new deeper, firmer mattress was delivered and fitted. We were impressed with the response to our query and we slept well for the rest of the week. All in all this is a good place to stay. The costs of staying here in season are now prohibitive for us so we are more likely to visit last minute, out of season when the prices are more affordable.
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Stephanie - Verified booking
The holiday home was perfectly situated for the beach and Marazion and we loved having the view of St Michaelâs Mount each day!
The bungalow provided everything needed for a self catering holiday, including tea towels (not mentioned on the website) and a lovely Cornish welcome pack with milk, tea, coffee, biscuits and washing up liquid etc. On arrival everything was clean apart from the fridge which still had bits of food from the previous guests in it which meant I had to clean it before using. Also, the freezer door still does not close (mentioned on other reviews previously) as it is so frozen up (it was perfect for chilling beer bottles though!). There were quite a few maintenance issues which had to be lived with or âworked aroundâ e.g. vertical blinds in lounge have no string to open/close/turn; the catch on the bedroom window has previously been broken off so we could not open the window properly, the toilet seat was wonky, the shower seal didnât work so there was always water on the floor afterwardsâ¦. Finally, the mattress on the bed really does need changing! It is so hard that we chose to buy a thick mattress topper on the second day to ensure a good nightâs sleep for the rest of the holiday! (We took it with us!!!). These sound like a lot of problems but the location and price of the accommodation certainly eased our disappointment with the maintenance issues.
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Russell - Verified booking
The stay at Penhale Cottage was exactly what we both needed.
My wife and I took our two dogs (German Shepherd and Lurcher). As had been outlined in the advert prior to booking that parking nearby can be a challenge, given there is no allocated parking. We were fortunate for 3 out of our 4 days and parked outside, but that is predominantly due to the time of year of booking. The cottage itself was lovely. I do not have any fundamental negative feedback to provide. The only thing I would say, is that I was constantly putting coal or logs onto the log burner fire, but without feeling the benefit of the heat, which I found bizarre. Recommendations I would suggest for future clients are as follows: 1. Turn on water heating on the morning prior to the guests arrival, as we had to wait hours until we could have a hot shower. 2. The courtyard is fit for fresh air but not for exercise for your dogs. It is very small. Notwithstanding all of the above, we would be delighted to stay at the cottage again in the future. Thank you so much, you've allowed us to create some wonderful memories.
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