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per nightBarbara - Verified booking
Roebuck Retreat is a nice bungalow with a lovely modern kitchen and a range of comfy chairs in lounge area.
There is an enormous patio with good views over the countryside. However, it was let down by the fact that the combi boiler hadn't been checked, it had lost working pressure( the gauge was showing zero pressure) and needed repressurising (a 5 minute job). Sykes only give a landline phone number for contact with their emergency team, not much good if you are deaf like we are but we texted my son at home to contact them but apart from saying they would contact the owner and providing a mobile number for the housekeeper ( which we sent a text to but no reply from her) NO ACTION or prompt help was done. In the end as we have a combi boiler ourselves and know how to set the pressure we did it ourselves so we could have hot water. We are home now and its eight days since we texted the housekeeper and still waiting a reply. If we had not known how to reset it we would have been without hot water for the whole weeks holiday. We were initially reluctant to reset boiler as it is not ours and did think of asking my son to call out an emergency plumber as we had not heard back and still haven't from the housekeeper. The lack of WiFi and the very small tv are unusual as most holiday lets we have stayed in in the past provide a full sized TV and WiFi. The arrangement of the way one bedroom and bathroom doors open into hall while the other two open into the rooms takes getting used to. The bathroom has a shower over the bath running off a mixer tap, the taps were difficult to operate to get the shower running at the right temperature, in fact all the bathroom taps could do with replacement washers if not outright replacement. The external door locks could do with a shot of WD40 so they operate smoothly while the front door handles look ready to pull out of their housing. There is an infestation of ants under the patio doors. The duvet on the double bed was winter weight and that on top of the memory foam mattress made for hot uncomfortable nights. The bedroom curtains could do with black out linings as the sunrises early and floods the bedrooms with light The roads leading to the property are unmade and make for a bumpy ride especially over the speed humps. The property is also quite remote and there are no local shops within walking distance, not even a general store on the site. Finally, there is a lack of storage for suitcases, not a problem if only 2 people staying as they can use the second bedroom. The owner has stored large bags on top of cupboard in hall and bedding on the top of the "open" wardrobes in the bedrooms. To sum up, Sykes need to get their act together regarding emergency repairs, the owner needs to leave a mobile contact number for the same reason. It does not help that currently check in times are after 5pm ( a hangover from Covid, in theory properties needed to be cleaned, disinfected and aired ), a check in time of 3pm would give more time to fix any problems found upon arrival.
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Confirmed Guest - Verified booking
Third time we've stayed here. Not as clean as it has been previously, I think the cleaning team has been changed. When we phoned the housekeeper we were told we could probably have access by lunch although our official entry time should have been 4pm. I can see why looking at the cleaning jobs that wernt finished. A shame, not sure we would stay here a fourth time. The dishwasher had plates and cutlery left in it, we had to put away on arrival and the washing machine had wet sheets left in it (which had been washed at 30, which I was surprised at for hygiene reasons). The oven was clean but the baking trays pretty much unusable owing to the state of them. I went out and bought new ones for out stay.
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Confirmed Guest - Verified booking
Lovely comfortable cottage, in a wonderful location. Would love to give this more stars, but a number of easily resolvable annoying issues prevented a higher score. 1) often poor or no Wi-Fi, understood this was a rural location, but was a negative. 2) we had ants coming through front door into bedrooms - again a rural Summer issue, but annoying, 3) the bin bag that was already in the kitchen bin was a thin red one that split when we tried to remove it. Better if stronger bag were used. 4) kitchen door had no door stop and really needed one. 5) Toilet door became stuck closed at one point and needs attention. Despite these issues we found the booking process and location as positives.
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Stewart - Verified booking
On arrival we thought the house was lovely, and it is.
I think it would be considerate if you mentioned the park rules for people before booking. The house is listed as âfamily friendlyâ. Upon arrival we read the rules for the park which state that children are not to make a ânuisance of themselves by not playing football or riding bikesâ. If we had known this, we probably would have looked elsewhere considering we have two young energetic children. The house itself is nice and plenty of kitchen utensils etc, just a shame about the rules that were not shared prior to arriving.
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Confirmed Guest - Verified booking
The cottage and setting exceeded all expectations and was simply gorgeous. The welcome hamper was a delight (the whole cottage smelled of the lovely fresh bread that had been left for us). The housekeeping standards were excellent and it was spotlessly clean. We also arrived very late and the housekeeper had been into the house and turned all the lights and heating on so it was lovely and cosy when we walked in. I would most certainly use Rural Retreats again and have already recommended them to friends.
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