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per nightJason - Verified booking
On arrival the house is impressive.
Itâs obviously spacious and well designed. However, the initial impression didnât last long. Our excitement at arriving was massively tempered when we saw there were dead plants in plant pots in several of the bathrooms and the garden the planters were all dead. Plus the garden area was really dirty - there were cobwebs and plant waste around the garden and the patio had stains across it as well as there being food waste left on the grass. Obviously we are aware there was a drought in place but leaving entire planters with dead and dusty planters added to the unloved and shabby look of the garden area. And then there was no welcome pack at all. Not even a packet of biscuits or pint of milk. The kitchen is impressive looking, however there werenât enough plates, cups and crockery settings for all of us, given that with a dishwasher you should have a minimum of 2 per person. Because whole drawers were given over to the owners spices and sauces and etc it felt very much as if we were in an Airbnb rather than a dedicated holiday home. All the things above made the place feel much less special and to be honest we were all pretty disappointed. However the biggest issue was the âfourth bedroomâ. This was not actually a bedroom. It was an office with a pull out double bed which was like sleeping on a rock. The room was not furnished to be a bedroom - there was no bedroom chair, no dressing table or mirror and nowhere to put a suitcase. You couldnât even pull the blinds down without standing on the rock hard bed. My daughter had to sleep there and even sleeping with three duvets under her we had to go and buy a mattress topper to make it a comfortable room. This is not a proper bedroom and she slept badly all week. My mother in law, who had paid for this trip as an 80th birthday treat to her family, was bitterly disappointed and felt like weâd been let down. To add insult to injury on the last three days the neighbour was having work done and the fence/gate was taken down so that our dog had to be guarded when in the garden and the noise and dust from power tools meant it was impossible to sit in the garden during the day. We loved the location and the size of the house but we did come away feeling very ripped off. When we communicated with your company initially about this booking, we were told that the owner sets the price, but I do feel that your job as agents is to mediate and to check that the house is good value. For around £600 a night for a three bed with âadd onâ bedroom, I can tell you that this is not good value. For that rate we expected it to be slick and luxurious rather than a basic level. The fundamental principle of a goodâs night sleep should be met as a minimum. When you are stretching yourself to afford something this special it is so disappointing to walk into a home that felt like it had been uninhabited and unloved for months. To then be unable to guarantee a proper bedroom for one of the party was really unacceptable.
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Amy - Verified booking
This was my second visit to bishops retreat, having been there in April 2023 for a girly weekend.
This time I have brought the hubby and kids to show them the delightful property as well as the delights of both the Isle of Wight and ventnor itself! The island has so much to offer. We highly recommend west wight alpacas and llama walking, off the rails cafe just outside Yarmouth, the needles landmark attraction, donkey sanctuary (free entry but donations warmly welcomed), garlic farm, the gin distillery (has good grub), Besty and spinkyâs, the spyglass inn for its amazing views, masala bay has amazing Indian food and my personal favourite a walk along the coastal path to steep hill cove and the botanical gardens. We have had two fabulous days on the beach in the glorious sunshine (rather different to my rather wet 2023 experience!). And now to the host Holly, what can I say, exceptional hospitality, helpfulness and from Prosecco on arrival (and milk!!) to donkey sanctuary biscuits and leaving body boards, buckets and spades out, to treating us to an icecream from the amazing crave (opposite tescos) for being return guests, we have been made to feel so welcome and I feel like I have know Holly for years!! The kids also were thrilled to have access to the Disney channel for a movie night and throughly enjoyed the big nickel bath tub, as did I with a glass of bubbles! Some people might be put off by having no dedicated parking but Iâve easily found a spot on both of my trips and the bus is the best way to travel around and see the sites anyway! Totally 5* thank you and see you again next time!
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Amy - Verified booking
5 ladies came for a stress free weekend for a 40th birthday!
Blown away by the stylish decor but more importantly by the warm welcome and hospitality of Holly (and cleaner Tracey!). Nothing was too much trouble and so accommodating! Walking Llamas and Alpacas in the rain was something we will never forget and so much fun thanks to West Wight Alpacas! The challenging but beautiful coastal (not all coastal) walk from Ventnor to Shanklin was a highlight and was finished off with a lovely sandwich at Pencil Cottage (highly recommended)! Plus the bus service back to Ventnor for our aching feet meant we saw even more stunning views from up high on our return. Swimming in the freezing cold sea being watching by onlookers from the infamous Spyglass Inn made it even funnier! Garlic bread with cheese at the Garlic farm is a must and the IOW gin distillery is worth a visit and purchase or two! Ventnor itself has many pubs, lovely little shops and places to eat, there is even live music along the esplanade in the afternoon/evening bringing a lovely atmosphere. The IOW has so much to offer everyone. We had a wonderful stay and would highly recommend Holly and Bishops Retreat to anyone! Thank you Holly From Amy, Cat, Beth, Jenny and Collette x
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Anna - Verified booking
Had a lovely stay at Hollyâs property.
It was well decorated and had everything you could possibly need when away from home. It was noisy when other people were walking about in the upstairs apartment and next door, it was loud enough that it did sometimes sound as if they were in the same apartment. The plumbing was also noisy, especially with what I assume was a toilet right above the master bedroom, which when flushed in the middle of the night multiple times did keep waking us up. Location was good and only a few minutes walk from the town centre. Holly was extremely helpful before we arrived with recommendations for food, days out and areas to visit which was great! We had lovely meals at True Kitchen and Masala Bay and a nice brunch at The Bistro. We also went to Osborne House which is definitely worth a visit!
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Julie - Verified booking
We have just returned from a magical, family Christmas at Bishops Retreat!
The beautiful, spacious apartment is a perfect mix of old, exterior architecture and modern, âInstagrammableâ interior. The location is a short walk from the beach and quaint, seaside town of Ventnor and the lovely village of Bonchurch. Holly is an amazing, friendly host who went above and beyond, with Christmas decorations and treats ready for our arrival. The apartmentâs heating kept us cosy and we had all we needed for a comfortable stay. We were able to park on the road outside for the duration of our stay but there is a car park very close by for busier times. It was a great base for us to explore the island and we are looking forward to booking again in the summer months!
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