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What our customers are saying about our Holiday Cottages In Shanklin To Rent.
Gill - verified booking
"Although this cottage is in a lovely setting with wonderful coastal walks from the door and on first appearances the inside looked clean and comfortable, I soon began to have serious concerns about maintenance and safety. The exterior looks and is in need of some maintenance and re-decoration to make it more attractive which is a pity but I didn't choose it for its appearanceOne main concern was that I had no signal on my phone and this should have been made clear on the cottage description as it is not suitable for anyone who may need urgent assistance for example for a health issue,reasons. Apparently only Vodaphone phones have a connection in that area. There is no landline phone provided and so far as I am aware, there are no public phone boxes locally. There was nothing in the cottage information to inform me of this and nothing giving details of where the nearest public phone is or what to do in an emergency other than a phone number of the gentleman who runs a cafe a short walk away but as I had no phone signal and his property is inaccessible once the cafe is closed as it is surrounded by high fences and tall metal gates which are locked this would not be an option. This would be a serious problem for anyone but for anyone with an illness or like myself, a foster carer with a very troubled child, it is not acceptable and I should have been made aware before booking. The bathroom door only opens halfway and as you enter one of the large ceramic floor tiles is broken across the middle and is not fixed to the floor so that it rocks up and down exposing sharp edges and also catches on the door. The bath plug is one of the type which you empty the bath by turning a knob under the taps. This does not work so that you have to prise the plug out with a knife and wedge it open or bale the bath out manually.On arrival the television did not work. There were instructions for the tv but not for the freeview box. This was a problem with a six year old boy in the midddle of nowhere when the weather was bad Seaview did send someone out to attend to this the next day but even after his visit the tv regularly lost the signal for a few seconds possibly about 3-4 times in an hour which was very irritating and I was warned not to use the CD player or it may not work again due to problems setting the "source" signal. There are two doors to the property, one to the front door and one to an outside area which is raised on decking surrounded by a wooden rail. There is only one key to the front door and no key to the back door. Apart from fears about getting locked out, the door to the outside area could only be closed properly by going outside and climbing onto the boarded area to kick it closed at the bottom as the wood was swollen, impossible for anyone who is not very physically fit. It would also have been useful to have a spare key to keep in the keylock box outside because if I had been locked out without my own keys I would have been totally stranded with nowhere to go and no means of getting help.The kitchen is only very sparsely equipped and there were some obvious ommissions where it seemed that breakages had not been replaced (eg. only two very tiny bowls for cereal and no potato peeler nor even a suitable sharp knife). The cottage generally was poorly equipped considering its location. It is the only cottage I have ever stayed in that did not have any books, DVDs, games or other pastimes. We stayed for a week and on the third day the calor gas ran out while I was cooking the evening meal which was wasted, and then it took two days to get it replaced after phoning Seaview twice about the problem which again meant a car journey just to make a phone call.Another issue was that there were curtains to pull across both the front door and the door to the outside area but these had obviously been re-used from somewhere else as they were around four feet too long and in addition to the difficulty avoiding these becoming soiled as we went in and out with the dogs they are an obvious tripping hazard and need to be shortened to the right length!The cottage information really could be more detailed as there were not even instructions what to do with rubbish. I did find recycling bins but never discovered general waste bins on the property which was a problem as I filled the bin before the end of the holiday. There was no-one tos ask and no phone!It is a great pity as this cottage is in a wonderful place and has the potential to be exceptional but it requires some work just to make it safe and has a general air of neglect and lack of proper maintenance, The adjoining outbuildings are in a sorry state with holes in the roof and are simply being allowed to crumble away but at least seem secure."
Sharon - verified booking
"On arrival we found a damp and musty smell in the double bedroom, which we later found to be from a very damp sheet and one pillow case. Both smelt musty and were not fit to sleep on. Luckily we had brought a sheet with us. The washer/drier had no instructions with it and we could not get the tumble drier to work properly. The wall mounted cupboard in the kitchen (with plates, bowls and glasses) had black mould at the back and really smelt. All the pottery and cooking utensils had not been cleaned properly (covered in grease). The hob was disgustingly greasy and not cleaned properly. Black mould was on all windows and patio doors. The toilet size is a joke and it is impossible to sit properly on it unless you are a child. The only shaver point is in the toilet where there is no mirror. The single bedroom adequate apart from there being nowhere to hang any clothing apart from a hook on the back of a door. The double bedroom is a bit of a joke with one tiny cabinet at the bottom of the bed, again no clothes hanging apart from a hook on back of door. What is the point of having a shower over the bath when there is no shower curtain? The freesat box in the lounge does not work because it has not been set up and requests a post code when you switch it on. The general decoration was fine. Please note having spent holidays in a proper log cabin this is in our opinion nothing more than a large shed. Very disapointed in the rating given this is no way a 4 star accommodation. I am sad to have to give this such a poor review especially after the wonderful accommadation we had with you last year. (Seagulls Shanklin). "
Natasha - verified booking
"We really enjoyed our stay and Claremont House and Chris was lovely.The hot tub and spa was a lovely addition to the place, although the hot tub could have done with a good clean and a couple of the nozzles weren't working properly.Off street parking was a plus if a little congested at times. This place was advertised as a luxury apartment but for me it lacked the luxury part which is reflected in my review. If this hadn't have been advertised as luxury my review would be very different as it's a nice place to stay.The following is what took away the luxury part for me:No housekeeping all week, only 1 spare loo roll provided and no spare bin bags.The bed was very soft and could do with a new mattress. The bedding had a rough pattern on the duvet cover and pillow cases, I would suggest changing these for plain ones.The towels were too small and mismatched, consider replacing with matching bath sheets.There was a random freezer in the bedroom, would never use it because of the noise it would make, so just remove it.Consider adding some curtains in the bedroom because the sun comes through the slats in the very nice wooden blinds and shined straight into my face from about 5/6am.The light in the bathroom was a waste of time, could barely tell it had been switched on, consider upgrading to a brighter unit/bulb.Other than that everything else was perfect and we thoroughly enjoyed our stay."
ROGER - verified booking
"Really disappointed by the freezing welcome....no heating on, despite one of the coldest weeks of the year!!!!!would have been easy to contact your local agent (he lived next door!), and to have gone in and put rads on....we sat there all night with our overcoats on, and went to bed with the 2 duvets from 2nd bedroom on top of us (luckily we had no other couple sharing)To cap it all , there were no lighters or wood for the wood burning stove, and even the TV didn't come on......no book of instructions for it, so we had to call your office the next morning, where you did then arrange for the very friendly neighbour to go in and fix it...but there was apparently one button that we should not touch, otherwise satellite tv lost again!!....an instruction manual could have alerted us to that.A great shame as the location was excellent, and the kitchen particularly clean....but all in all , not a great advert for your company, especially as the price was more than other similar properties....would hope you are able to look on this complaint sympathetically"
Vesa - verified booking
"The cottage is located in stunning surrounds, but the actual accommodation lets itself down badly. Where to even begin, Kitchen had nothing but the most basic cooking equipment and being a cottage for three people, more than 2 knives, forks, plates or glasses would have been nice. Then again as the fire alarm was positioned just over the hob cooking anything was virtually impossible as even heat from just opening the empty oven door would set it off. Same is true for rest of the cottages in this complex as all of us could often hear during breakfast, lunch and evening. The bed looked nice but was in poor repair with springs coming to the top of the mattres. Despite of all the photographs the cottage also only had one small sofa, another arm chair or so would not have gone a miss. but then again the kitchen/living area was smaller than most hotel rooms you will have stayed in. Fantastic place for some lovely walks though and if the accommodation was much cheaper it would make nice alternative to sleeping outside."