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per nightJ - Verified booking
Very disappointed with this cottage.
We arrived on a bright sunny afternoon and were met at the back door with a very unpleasant smell of diesel oil which we traced to the cabinet beside the door and the smell entered the cottage as we left the door open to allow some light into the narrow kitchen. We found the interior of the cottage to be very dark unlike the photos on the website and needed the lights to be on. The L shaped sofa bed in the sitting area looked very grubby and was uncomfortable to sit on as it is so worn and soft. The room also has a very small television. The photo on the website is inaccurate and there is now a log burner in the empty chimney space. The wooden stairs to the bedrooms are steep with an acute turn at the top where the treads become vary narrow at one side and although a hand rail is provided, extreme care needs to be taken when descending. Reference to this should be included in the cottage description or a photo included as these may not suit everyone. The ground floor bathroom is very basic but looks ok. There should also be photos of the two bedrooms online, the larger of which is very dark and uninviting. The twin room that we required was not prepared for us. The room is very small with two beds which were unmade with no bed linen available.The sagging mattresses on both beds are poor quality and well past their best and were covered with worn out mattress protectors with a folded duvet on each. There is no evidence of the "quality furnishings" referred to in the description on the online listing. We phoned Sykes to advise them that we had made the decision not stay in this cottage and the agent tried to contact the owner on our behalf both by phone and email but subsequently told us that she had been unable to do so until after the weekend. The response from the cottage owner that Sykes eventually passed on to us was very dismissive of our complaint and which we are dissatisfied with. The cottage has undoubtedly been renovated from a smaller building and is in a lovely part of Herefordshire. The addition of a small field at the back is ideal for dog owners and children but the actual accommodation, in our opinion, is certainly not 4 star standard and our experience left us very disappointed.
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Stephen - Verified booking
We really enjoyed our week exploring the area (lots to see and do) but found that just a few improvements to the apartment could have made our stay more comfortable.
Whilst very clean with some nice features, a spacious shower room and new appliances, this is really a "no frills" apartment. The description on the website was misleading in places - eg the kitchen was not really what we'd call "fully equipped" (missing some basic helpful items eg colander, cheese grater) and the bedrooms were not "sumptuous" (small double bed with one of the most uncomfortable mattresses I've come across and not much else). There were no blinds on the Velux windows in the bedrooms (ok in October, probably not ok for many in summer), no hairdryer (unusual for holiday rentals) and there was very little to make the apartment cosy and welcoming. Most places we've stayed in have left a pint of milk as a minimum and have included plenty of guidebooks and local tips. There were just two of us so we could put our cases in the other bedroom (and we moved the clothes rail which was in the dining area in there) but two couples in this apartment would be a bit of a squash with small bedrooms, little storage and limited room in the kitchen area. Finally, it didn't look like the apartment had been checked before we arrived as we were greeted by at least 20 flies on one of the windows.
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Vanessa - Verified booking
The cottage is in a wonderful location, it's quiet and very peaceful.
The carefully enclosed garden was great for our dogs, giving them ample space to play. The cottage itself however, did not live up to the description given on Sykes website. It is marketed as being able to accommodate six, but cramming six people into that cottage would be impossible. According to the description, the sofa can be converted into a bed sufficiently large for two people to sleep on, that along with the two upstairs bedrooms qualifies it to sleep six. The ancient, grubby sofa was extremely uncomfortable to sit on and could never provide a satisfactory bed for two. Even more evidence came in the form of the dining suite. - are meals to be taken in relays so that six people can use the four chairs? The dissatisfaction we felt in regard to Point Cottage was due to the unrealistic description presented on the website. Please could you ensure that descriptions accurately reflect the facts of the accommodation. In this case the cottage sleeps four and the standard of the furnishings and facilities definitely do not merit the four tick rating it has. It does not approach luxury as is suggested, but provides adequate accommodation.
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Barbara - Verified booking
Point cottage is a quaint property in a good location in Preston on Wye, Herefordshire.
There is a dog friendly pub within a few minutes walk and there is a Post Office and shop within 4 miles. The area is lovely and there is lots to do within a 20 mile radius.There is a bridleway on the doorstep which is ideal for an early morning dog walk. The Point is well appointed and has a kitchen with enough equipment to make substantial meals. The large bed was very comfortable and there was plenty of storage for clothes. We were only two adults and a large dog so the cottage was plenty big enough for us - six would be a squeeze, but possible if not a bit cosy! The furnishings are tastful, the cottage is very clean, oodles of hot water and the garden is large enough for dogs/children to run around. The owners kindly left us some milk for our 1st cuppa and there was kitchen rolls, washing up liquid, cling film, foil and toilet rolls supplied, so I neednât have taken our own! The only negatives of the cottage is the steep stairs (the toilet and bathroom are down stairs - going to the loo in the night took concentration!) and hard stone floors which is all part and parcel of a very old property. I shall pack my slippers for next time!
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Paul - Verified booking
Lovely location, kitchen too small for two couples but would be OK for family with young children, only one w.
C. is a minus. Having only 13.5 tog duvets meant we were either too hot with duvet or too cold with no duvet. No kitchen scales available in the house. We had originally booked this for the Hay festival week but then Covid happened so we were told that we could not go but that we could rebook another date without charge (very generous, I don't think) We were asked to pick another available date from the online calender as getting our money back wasn't an option, there was availability for 11th September and as it was advertised as £150 cheaper than the peak priced week that had been cancelled we booked it but we're not given a £150 refund. I'll bet that if we had booked a more expensive week we would have been charged the extra. We won't be booking with Sykes again, a dreadful experience. Cottage OK, Sykes abysmal.
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