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per nightCraig - Verified booking
House smelt of damp.
Sofa and armchair were both damp. Too damp to sit on for any length of time (5 mins max before own clothes becoming damp as well). This meant there was no where to sit or relax in the day/evenings, outside of the small kitchen table or bed in the room upstairs. No access to WiFi, even though listed on listing. No WIFI network registered on either our phones or laptops. We tried a few times in different locations within the property both in the evening and following morning. There was no mobile reception either, so we were unable to rely on mobile data. Had we known this upfront, we wouldnât have booked the property, as we needed to be able to work remotely during our stay. The owner advertises the property includes WiFi, which is totally misleading, given there was no signal at all. We did speak to Gavin (the owner) as soon as we arrived, on Saturday evening, and mentioned both the WiFi and the damp sofa, and his response was âno one has been in the property in the past five days, so it canât be dampâ. Thereâs an adjoining door (which is not lockable, and only has a small latch on it) between the master bedroom to the ownerâs property, which is next door. Again, neither of which are mentioned on the property listing, which are important things to mention upfront. Dirty - dust and spiders found in every corner of the property All of the above contravenes the Consumer Rights Act. We tried to speak to the owners (in person) before leaving on the Sunday morning, but they were not in, despite saying they would be. We have text conversations evidencing this. The owner lives next door, so had no excuse not to come round to discuss or attempt to resolve the issues. Gavin said he would contact Sykes Cottages to come to some sort of resolution. We followed up with him (and have texts specifically saying heâd spoken to Sykes). And yet Sykes have no record of Gavin making contact with them, at any point. A very disappointing experience in terms of the property and the general lack of care and consideration of the owner. We had booked to stay for a week, but due to the poor standard and property not being as described, we only stayed for one night, and found alternative accommodation for the remainder of our stay in Devon.
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Mark - Verified booking
Good Points.
Cottage presented really well. Clean. Nice bedding. Nice towels. Heating heats up really fast. Nice strong shower. Cutlery good. Welcome pack - Nice supply of sachet tea, coffee and biscuits. Nicely furnished and finished to an excellent standard throughout. Nice grounds. Minor Complaints. No parasol Outside bin full on arrival Outside table needs cleaning Garden neglected Patio furniture splitting (the plastic wicker) No spare bin bags Weeds Knives in knife block wouldnât cut butter Only 2 dishwasher tablets The Bad. Place is surrounded by fields and we arrived when farmers were harvesting. This means we had days on end of the holiday ruined by the constant loud machinery noise. **This went on from 7AM till 10PM !** There are no restrictions on the times a farmer can use machinery it seems. We could not open windows or doors when it was hot due to the noise. We also couldnât use the garden as just too loud! Booking Company - Sykes I wanted to try and get some info about arrival, and also to see if someone (Sykes, host or management company) could possibly find out from the farmers roughly what day the machinery will stop, as we were going to leave early as it was driving us nuts. Sykes have been the worst booking company I have dealt with. I will actively avoid this company in the future. Impossible to contact. Try calling and you get a voice recording saying âText us or WhatsApp usâ. When you do you donât get a reply for 5 hours. And then each reply has several hours in between, if you are lucky enough to get one. I sent a message on WhatsApp, they sent auto responder saying âreceived message, will be in touchâ. 24 hours later they sent another saying âas itâs been 24 hours we can no longer respond!â Unreal! They offer no flexibility at all. VRBO and others will contact host or management to find answers, Sykes just say âdonât know, toughâ.
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Robert - Verified booking
Booked late on with the principal criteria being proximity to our son and family.
The accommodation was adequate for our needs , the bed was very comfortable and the shower was superb. On the downside, the property is quite dark inside because there are no rear windows and the lighting provided (except in the bathroom) is inadequate. There are no views from the property other than across the car park and the small patio, next to your parked car, is not an enticing place for evening drinks, or a meal. There is little that can be done about that, it is what it is as a former stable complex but no effort had been made to make it slightly more attractive. There were brackets for hanging baskets outside but no hanging baskets. As a result of the above, we felt that the price charged was high. Our plot also lost the evening sun earlier than the other units. On arrival, the 'welcome' basket consisted of 2 packs of biscuits, coffee sachets and tea bags. Previous stayers we noted from the guest book received the more normal Prosecco! Nor could we quickly chill the wine we brought, as we arrived to the fridge turned off and the door wide open! By contrast, our son paid less for 2 bedrooms with a nice sitting out area and views across the valley and only a mile away, also on a farm.
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Charles - Verified booking
BRILLIANT WEEK BRILLIANT HOSTS BRILLIANT WEATHER First and foremost the property lived up to the expectations made in the advertisement and to be completely honest it was over and above what was expected.
Huge bathroom as was the bedroom and bed. Kitchen and bathroom was spotless and extremely well kept which I hope other users will appreciate and treat as if it was their own. Large flat screen TV in the living room but for me having bad knees I found the settee a little low. Other than that everything was 100%. As for the owners Karen ans Gavin, what should I say about them!!! Couldn't wish for a more down to earth couple they were brilliant and that is said with complete sincerity Never once intruded on us during our stay,but we had a great time when having a chat together,we actually.felt as if we had known them for ages, we will most definately stay here again. No need to be concerned about hot water as it is forceful and plentiful.and only a short distance from Bude Westward Ho and many other resorts within 30 or so miles.
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Susan - Verified booking
ROOM FOR IMPROVEMENT - VERY NICE HOSTS.
Nice big rooms & great location. Mattress & pillows a little uncomfortable. Had to walk past Owners property next door, so not very private, their washing line was right in view of our front entrance & parking the car was across the way, so sometimes mucky. Access to side garden was from main entrance door so had to keep dogs on leads, not ideal during the night as garden was dark and not very secure so a small dog could easily get through the hedge onto the road. As we cooked quite a bit, few accessories, no meat scissors, larger frying pan, bread board or jug, kitchen roll/tin foil, extra cloths, t-towels. Dog bins outside hadn't been emptied. Enjoyed our stay overall. Perhaps French doors could be put in the kitchen where the rear window is & expand the garden a little more?
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