Mrs Southgate - verified booking

"Beautiful gardens and location and nice cottage with walks on door step. Equipment within cottage shoddy, lovely old style building but plastic tray as shelf in bathroom!. DVD player only worked on certain DVD's - needs replacing, they are not expensive these days, TV so small you can hardly see it. Uncomforable beds in twin room. Toilet in twin room extremely slow filling cistern - needs looking at, pretty scaled up. Owners were away but we told the person who was house sitting for them and he called them and they said it is what you would expect in an old cottage. Notes left by the owners were basically saying to try and sort things yourself first before bothering them - we were on holiday! Place could really do with a good clean, lots of cobwebs, carpets a bit grimy, pets are allowed so need doing more often ***owners response*** Thank you for taking the time to complete your feedback following your stay at Quakers and for notifying us of the issue you encountered with the W.C during your stay, the owners have investigated the problem of scale which was causing unacceptable delays in flushing. Low water pressure from the spring does mean cisterns fill more slowly than those on main water. Your holiday coincided with the owners taking a break themselves and although a house sitter was available to contact unfortunately this incident was not something they were able to deal with, in hindsight they agree that this house sitter could have been better prepared and they will be briefed in more detail in the future. We are pleased that overall you liked the cottage and facilities but are sorry there are issues you have highlighted upon your return. Had these been reported at the time the owners and housekeepers would have done their best to resolve. We hope you’ll give us another chance to get it right and that we see you again in future!"

Confirmed Guest - verified booking

"Housekeeping service The property was clean and tidy on arrival. The house keeper responded quickly to our call about the fire /smoke alarms not working properly. She also addressed the issue of the child's high chair, which was not serviceable on arrival. She replaced this very quickly with a new chair. We had the following issues with the property: high chair not suitable for a child fire smoke alarms not working No oven gloves No hand towels provided for individual toilets - we could have brought extra with us if we knew. No toilet rush in upstairs toilet Microwave was very difficult to understand DVDs we would expect a small range of interesting films - sadly none Wifi code - it would be useful to leave some clear instructions on this Tin foil none provided Scissors were found in garden Bed linen was very basic, it could do with an upgrade. We enjoyed our family holiday and the location was great. Found the garden was hard work with small children. Many thanks."

Confirmed Guest - verified booking

"Housekeeping serviceThe property was clean and tidy on arrival. The house keeper responded quickly to our call about the fire /smoke alarms not working properly. She also addressed the issue of the child's high chair, which was not serviceable on arrival. She replaced this very quickly with a new chair.We had the following issues with the property:high chair not suitable for a childfire smoke alarms not workingNo oven gloves No hand towels provided for individual toilets - we could have brought extra with us if we knew.No toilet rush in upstairs toiletMicrowave was very difficult to understandDVDs we would expect a small range of interesting films - sadly noneWifi code - it would be useful to leave some clear instructions on thisTin foil none providedScissors were found in gardenBed linen was very basic, it could do with an upgrade.We enjoyed our family holiday and the location was great. Found the garden was hard work with small children. Many thanks."

Confirmed Guest - verified booking

"The property itself was excellent, but when we arrived we saw that the garden was not enclosed and our dog could've got out onto a road, albeit a quiet one and the garden was shared by another cottage let. This meant our dig had to be staked at all times in the garden. Also a laminated sign that was in the cottage made it clear that, whilst dogs were permitted, they should be on a lead at all times (despite the brochure saying that there was an orchard for the dog to use). This, I felt was not "dog friendly". As it was, the weather was quite poor so we stayed inside most of the time we were at the cottage, otherwise this would have been a massive downer on the trip. Had we known these facts, we would have booked a different place. (Previous property we visited was uber dog friendly) The Manger itself was beautiful, everything as cosy and romantic as advertised, just the dog issue let it down for us."

Mrs Southgate - verified booking

"The cottage could have been lovely. Beautiful gardens and location and nice cottage with walks on door step. Equipment within cottage shoddy, lovely old style building but plastic tray as shelf in bathroom!. DVD player only worked on certain DVD's - needs replacing, they are not expensive these days, TV so small you can hardly see it. Uncomforable beds in twin room. Toilet in twin room extremely slow filling cistern - needs looking at, pretty scaled up. Owners were away but we told the person who was house sitting for them and he called them and they said it is what you would expect in an old cottage. Notes left by the owners were basically saying to try and sort things yourself first before bothering them - we were on holiday! Place could really do with a good clean, lots of cobwebs, carpets a bit grimy, pets are allowed so need doing more often."