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per nightLynn - Verified booking
We had a great family long weekend at The Ship Inn, but sadly were very very disappointed with the cleanliness and maintenance of the property.
On arrival the cleaners were still there, we were informed the previous guests had left it in an absolute mess. The place was dirty and grubby. Spoke to Ceri (housekeeping) who explained there should have been 3 cleaners but there was only 2. She was very apologetic and going to come the following day and hoover throughout the building, and sort out the areas that needed attention. (I actually cancelled the following day as all 29 of us were going to be in the house, so would have been very difficult to clean around us.) The staircase has obviously not been cleaned for quite some time, thick with dust. Surfaces in rooms tacky. All the cockery needed washing before using. None of the furniture had been moved for cleaning, filthy under sofas in lounge. There was a very strong smell of cannabis in one of the bedrooms, obviously not the owners fault, however the window is painted closed so could not be opened to air the room. The laundry room was full of dirty laundry, some in bags, some dirty towels strewn across the top of the washer and dryer. Ceri contacted the laundry person. The dirty laundry was removed sometime on our 2nd day. The furniture in the lounge is all old, uncomfortable, in poor condition and generally not fit for purpose, all needs replacing. The garage where the ping ping table is located is damp and musty smelling. The freezers both need defrosting. The house needs decorating and updating. The kitchen and dining area are great, spacious and well equipped. The number of bathroom/toilets is great. (Drainage issue in one bathroom). The bedrooms on the whole are fine, (drawers all broken in one room) The larger rooms, including the en suite and the dormitory, other than cleanliness, are fabulous. The furniture in the small upstairs lounge comfortable and pleasant to look at. The entertainment aspect of the house is brilliant, made the holiday. The whole family were able to be involved, and all were in constant use. Pool table, shuffleboard (had to request "sand" which was delivered on our 2nd day), ping ping-pong table, all added to our family fun. The location could not be better. Parking a godsend. Outside space small but pleasant. All in all we had a great time, it is a fabulous house but needs to be better cared for.
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Idah - Verified booking
Below is an email I sent to Highgate property landlord.
1. When we arrived at your property there was no welcome package, with this I mean; a small bottle of milk, few biscuits, bottle of cordial etc just to allow us to have a cup of tea and a little break before navigating ourselves to local shops. I think it's important thay clients have this considering most people would have driven long distance to get to your property. 2. You kindly asked us to water your plants which in my book is not our responsibility considering we were on holiday but we went ahead and made sure your plants were watered daily. 3. You advertised your property as having a barbacue grill which we didn't find and you only provides us with one after we asked for it.To add on to this the grill was still in its box and your expectation was that we assemble it for you even though it was part of the package we had already paid for. Again we obliged and did the best we could assembling it. We could have made a fuss about this because it took us a lot of time from our holiday to try and build stand but we didn't because we are aware that such things happen. 4. To be very honest with you, your property was tidy but not as clean as you made it up to be, it was dusty especially in the kids bedrooms behind radiators etc but again we got on with it because we didn't want to ruin our holiday. 5. We couldn't find any bags to put the laundry and an instruction from sykes website stated we could leave dirty laundry in a pile in the bathrooms which we tried to do . Your cleaners only had to strip 2 single beds, remove a few food items from the fridge, clean a dressing table and collect a bag of recyclable bottles which was outside already and you decided to charge £100 from single mothers who were simply trying to give their children a bit of a nice holiday. Sorry for rumbling on but I thought I'll let you know how I felt. I also understand that you are only doing your job so I understand if you decide not to do anything about this email. Thanks
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Chloe - Verified booking
For the price paid the amount of issues we encountered were ridiculous.
-Used sanitary towel found in one of the rooms ( when the cleaner arrived they picked it up in a bag and didnât clean the area with anything ) -Top floor hall light didnât work - Most showers werenât draining properly - Broken glass coffee pot on arrival - Fleas in a few of the sofas - Dirty floors on arrival - Dust in the rooms. ( 4 poster bedroom has a thick dust blanket under the bed as well as a filthy headboard ) - Unsealed jacuzzi tub leading to a huge water leak coming through the electrics and lights in the kitchen dining area. This also lead to no lights working in the house downstairs for the entire last evening - Broken toilet flushers - Beds were singles pushed together with uncomfortable middle zipper - Oven would take a long to light and didnât stay on for long enough so it had to be relit multiple times to be able to feed people. A simple meal that should take roughly 30 minutes ending up taking over 1 hour. - Leaking roofs and damp walls - â Ping Pong room â was un noticeable until found on the last couple of days. Once found it was absolutely disgusting with bugs, dirty chairs, broken walls , wood and rubbish on the floor. - Many windows painted shut not allowing ventilation , some cracked and have tape covering the cracks. - The 2nd living room upstairs has a large window that is easily opened with a sofa directly underneath it. Even with parental guidance this is incredibly dangerous. - fire escape was blocked by stacked chairs so only 1 exit from the ground floor. - No welcome pack with written emergency details - Small bath towels are provided but are more suitable as hand towels or hose towels so be sure to take your own. If not be sure to clean the towels first.
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Gerwyn - Verified booking
The Dunes Absolutely perfect place to stay!
Absolutely loved our stay in The Dunes. Wowed by the quality of the furnishings and decor, and the views are breathtaking. Situated right by the sea, the views from the balconies over the waves and towards the mountains while we sipped our wine in front of the fire was amazing. The beds were super comfy so we had the best sleep. The bathrooms and en-suites are amazing and the whole place was stunningly clean. The kitchen was a joy to cook in and the dining plates and crockery are gorgeous. The hot tub was a bonus and the towels they supplied were soft and fluffy. The welcome gifts and the slippers were a lovely gesture and there was even gifts for our dog! The walks along the beach and up the Great Orme are right from the doorstep and the main town was a short walk down a lovely wide avenue. We had a tasty Sunday lunch at the local pub called the Lily which is also on the West Shore front and the little local supermarket is just around the corner which was really handy. There is parking to the front of the property and an electrical charger which we made use of as we visited Betws y Coed and Conwy during our stay. The back garden is secure with high fences so I didnât worry about letting our dog out there. We will definitely be staying there again and canât recommend it enough.
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David - Verified booking
The largest and most luxurious property we've ever rented and perfect for a large family gathering with dogs.
Kitchen \ living area is lovely (Quooker tap with instant boiling water is great), balconies provide amazing views and the hot tub was enjoyed more than once. The bedrooms are really nice with 3 huge walk in showers plus an awesome bath in total. Ground floor has lots of space and utility room with washer \ drier was very handy with little ones. The location couldn't be better with beach and playground just outside the door, pub next door but one and a One Stop shop 30s walk away outside the back gate. Easy walk to the busy side with the pier and shops\amusements. All the takeaways you could wish for available for delivery and large retail parks with all the big shops. Flat and easy to navigate area with optional hills if you desire. We drove up Great Orme a couple of times to take in the stunning views and I walked up Little Orme to bag the trig there and take photo's back toward Great Orme. Also had a lovely day-trip to Barmouth, driving right through the middle of the national park. Wouldn't hesitate to recommend and I'd love to return one day.
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