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per nightHannah - Verified booking
This property was a real disappointment.
The location was great for us very close to carbis bay Beach and great for getting to st Ives. The cottage itâs self was not good unfortunately it was very dirty on arrival cleaners were sent back to sort this for us which was good but there is a terrible fish smell in the back bedroom which was not sorted for us so we had to put up with it for the whole weeks stay itâs was terrible. We were unfortunately unable to open the bedroom windows to help with the smell as we saw a rat one evening outside the bedroom so this worried us to leave the window open incase they came through the window. The wardrobe doesnât shut properly either, the property just isnât well maintained. We came to use the iron to find the plug had been cut off so a new one had to be delivered to the property for us. The oven was filthy needs a proper clean between guests and the freezer draws were also filthy. I suggest this property needs a real deep clean. The parking situation is terrible if you own a big car. With the property next door also parking there you just canât get a big car in the parking bay if they return home with their car before you do. We did get a very insulting refund from the owners for all our issues but in our opinion they didnât deal with it very well and to the standard we would expect. Carbis bay holidays were great and tried their hardest for us. Itâs not good to spend every day of your holiday on a phone trying to resolve accommodation issues and reporting issues.
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Aimi - Verified booking
This was our second visit and stay at Ocean Gate due to the fabulous views and location, only a 1.
5 mile walk into St Ives so away from the hustle and bustle. Great that the apartment has a dedicated parking space however, there is an issue between where Sykes state you should park and the owners of the Wheelhouse who have put a plaque on the wall showing where they think people should park; this caused a couple of arguments and the owners of Ocean Gate need to address this. The apartment is well lit, great bedrooms and open plan living space, the arm chairs are not very comfortable after a long day of walking and the sofa could do with some new cushions but it's ok. A lot of feedback in the visitor book though I'd guess the owners rarely visit and read/ take on board the reviews left, still no full length mirrors anywhere when there is plenty of space for at least one in each bedroom. The bath is very deep with no bath mat provided and it does get very slippery, so care taken especially for young children or older guests. Last Feb there was a clothes horse for drying/ airing clothes this is no longer in the property and there is no washing line so whilst you can wash your clothes you'll be hard pushed to dry them. Also the outdoor furniture is tired and for an apartment that sleeps 4 people only having 2 outdoor chairs is very limiting for outdoor evenings, on this the dining chairs are slightly unsteady and need replacing. Overall we would stay again due to the location however, the owners need to take onboard the comments for how the apartment could be improved.
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Aimi - Verified booking
This was our second visit and stay at Ocean Gate due to the fabulous views and location, only a 1.
5 mile walk into St Ives so away from the hustle and bustle. Great that the apartment has a dedicated parking space however, there is an issue between where Sykes state you should park and the owners of the Wheelhouse who have put a plaque on the wall showing where they think people should park; this caused a couple of arguments and the owners of Ocean Gate need to address this. The apartment is well lit, great bedrooms and open plan living space, the arm chairs are not very comfortable after a long day of walking and the sofa could do with some new cushions but it's ok. A lot of feedback in the visitor book though I'd guess the owners rarely visit and read/ take on board the reviews left, still no full length mirrors anywhere when there is plenty of space for at least one in each bedroom. The bath is very deep with no bath mat provided and it does get very slippery, so care taken especially for young children or older guests. Last Feb there was a clothes horse for drying/ airing clothes this is no longer in the property and there is no washing line so whilst you can wash your clothes you'll be hard pushed to dry them. Also the outdoor furniture is tired and for an apartment that sleeps 4 people only having 2 outdoor chairs is very limiting for outdoor evenings, on this the dining chairs are slightly unsteady and need replacing. Overall we would stay again due to the location however, the owners need to take onboard the comments for how the apartment could be improved.
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Gary - Verified booking
Weâve always stay with cabis holidays and never had to complain.
This place was dirty my daughter found dirty tissues on her bedroom floor . The floors were so dirty our socks were dirty within half an hour of being there. The tray on the door of the fridge was broken so there was old milk all in the fridge where people who had to laid their milk down and it had leaked all over the bottom of the fridge . When we opened the cooker there was some chips on a tray from previous holiday makers and the oven was covered in grease inside . Dead flies on the windowsill not one but many, dirty windows with finger prints all over them inside and outside . The bathroom floor round the pedestal had a ring of dirt round and the bin hadnât been cleaned at all it was dirty . Yogurt on the coffee table that had been sat a while as it had dried on,the back bedroom smelt of damp and was cold this made the bedding feel and smell damp . There was someone hair all over the floor it was that bad my daughter wanted to go home . Both wardrobes were full of Christmas decorations and high chair and just wasnât clean this made putting our belongings in there difficult as it limited our space for our cases . The Wi-Fi was mostly no more than 1 bar at most times even with the booster plugged in . A very disappointing stay as we love staying in Carbis , we are really shocked that Carbis Hoildays rented this out with what is been happening with covid we expected better as our check in time was pushed back to allow more cleaning .
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Carole - Verified booking
We have being staying with Carbis Bay holidays for a significant amount of years, and this is the first time that we feel we have cause to complain.
Photographs and property description are somewhat misleading, especially the ones showing the tables outside, as they face directly on to a road, with no privacy. The small courtyard at the rear was in a untidy state with most of the flower containers having dead flowers and weeds in them. When we arrived the lawn was totally overgrown and the borders needed weeding and a general tidy up. Other points to note:- Toilet roll holders in un-appropriate positions, one of which my husband had to fix. Toilet seat in main bathroom was loose and rotated when you sat on it. One of the oven shelves had brown stuff dried on it and looked like it would drip if warmed up. I noticed the gravy boat in the bottom drawn had brown splashes up one side. The sofa and cushions had seen better days, and one of the remotes looked like it had been chewed. On a safety note I felt the bannister going to the utility area should have been on the left hand side and not the right. Also steps, leading up to property need a hand rail at the beginning. We hope you find these observations constructive, as we wouldn't want other guests to have the same disappointment as we had.
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