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per nightRichard - Verified booking
So I wish I could include photos here as you would never stay in this cottage and unlikely to stay in a Sykes accommodation again.
You needed a 4x4 to travel up the drive my car bottomed out several times with the potholes. Outside lights not working couldnât see a thing, slippery decking slope couldnât see key safe ridiculous. First initial impressions when entering were very positive, nice space and well laid out.and a welcome food pack Then⦠handle on the kitchen cupboard fell off, I noticed the floor kick board was kicked in. So the en-suite bathroom, the toilet was dirty,, I mean black stains and residue on the toilet seat, there was mould all over shower tray, water would not drain and after inspection found full of hair, shower glass filthy, shower extractor fan seemed poor under inspection clogged with dust. Main bathroom, the bath panel was kicked in, skirting rotted with damp, chrome filthy. Bedroom 3 with two singles, we used a cot, but both beds had broken slats so fell through when sat on them to dress the baby. I have phots of all this. Asked owner for assistance with outside lighting as it was dangerous his comment still on my phone was, âwe had the opposite our lights on all nightâ,not what I wanted to hear. He came round and asked if all good with the property, it was New Yearâs Eve and rather than cause a scene as I was so angry and upset and not in the best of moods and my partner didnât want me to have a confrontation with him so I said all Ok, I wish I had shown him round Iâm sure he would not have believed his eyes. Contacted Sykes sent them the photos, thought there might be compensation, a written apology. What a jokeâ¦â¦â¦ i
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Joanne - Verified booking
We returned to Paddock Lodges again this year after staying in Rose Lodge in August last year - we said we'd be back !
!! Last year I got the impression that the lodges were brand new and fixtures and fittings matched accordingly. It is expected that there be some signs of ware and tear and general usage, but I felt that a few simple house keeping and maintenance practices could be utlilised to keep the lodge in top notch condition and match expectations. For example in Buttercup Lodge the fan in the ensuite shower room did not work and added to the fact that one of the window catches was broken so the window could not be opened to allow steam to escape this ended up in a foisty room, faded and stained shower mats, one of the dining room spot lights needed replacing, the clock needed a new battery, kitchen bin broken and some of the light bulbs in the hot tub needed to be replaced - none of these things are major but add up to a little feel of neglect. Also, the the pots and pans had literally been thrown into the cupboard I assume by the previous occupier, just a quick check from cleaning staff to make sure the cupboard was in order would be sufficient. These are small points which were just a little disappointing, overall the lodge was immaculately clean, beds clean and comfortable, garden furniture and hot tub excellent. The site is well kept and tidy. Overall a resounding recommendation, but paying attention to those little details will ensure such high standards
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Luke - Verified booking
Number 7 The Oaks was beautifully clean and very well equipped.
The living room, kitchen and main bathroom were of a good size. We cooked each day and this worked well. The double bed was very comfortable. We stayed in October and the central heating worked very well and there was also an electric heater in the living room- cosy and warm. The balcony was a great size. A welcoming bottle of fizz and biscuits was a lovely touch. The statics are well spread out and the site itself was very quiet. The staff at reception were very friendly and helpful and thereâs masses to do in the area. The staff were very knowledgeable about possible day trips. Things to consider⦠The site is very close to the A65 so if you need total peace and quiet donât book on this site. Quarry lorries come past day and night and they do make a noise-especially at night! There is no information folder at the static. Sykes usually has one with lots of helpful info in (we had to seek help to get the boiler to work).
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Rebecca - Verified booking
Had a lovely getaway, the property was nice, modern and tidy, however could of done with a good hoover as there was a lot of dog hairs especially on the carpet or even provide a hoover in the property so we could of used it.
We had a problem accessing the heating, despite the lovely weather in the day, every morning the property got really cold which resulted in my 1 year old to wake up frequently early hours because she was cold, we contacted Sykes who kindly spoke to the owner regarding the issue and we was told the owner could not do anything as they was 4 hours away, no other help or information was given, we tried everything but the heating would just not work so we ended up having to buy a plug in heater :( One other thing I would like to mention is information on where to take your rubbish, there was no signs or information where the on site waste bins are we had to contact Sykes to ask, maybe just add it to the information sheet in the folder so that other guests know where they are, and also provide a hoover. Despite those mentioned above we did enjoy our stay and we would recommend this property to others and also return in the future :)
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Garry - Verified booking
What a nightmare.
Booked for 3 nights and due to the massive lorries going past we were up at 4am first morning, 5am second morning and 4.55am third morning. When we were put into this cabin we asked for a reduction due to this to be told NO as its in the description. This really wasn't acceptable as this was not the cabin we booked. We booked Happy Daze and because it was left in such a state by the previous people with urine soaking in the bed etc it was not fit to live in so we were offered Lazy Daze. We had no choice as we had driven 3hrs with our dog in the back and we were just put on the spot. We said we were not happy and asked for a reduction then all of a sudden we were offered Happy Daze again saying it is now OK. Clearly not as I went to look and the cleaners had left all the doors and windows open due to the smell and you expected us to move into it, Really!! Clearly my reviews will take this all into consideration.
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