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per nightStuart - Verified booking
Only the location The place had a microwave and washing machine in the house when opening the washer it smelled and I had to go buy some cleaner for it so I could use it as little one had accident the microwave I tried to clean after getting some wipes from the shop but did not work so must have been modled told the booking team about this and the said they would send cleaner out next day but when returning back to the house they were still in the same condition. The house was supposed to be of cleanned but found dirty and dead dead flys,moths and spiders on the corner of the walls down on the floor and on the window sides also trapped dead spiders in the window you could see had been squashed when arrive messaged the booking team and also sent them photos of the places where it had not been cleaned and was told they would send a cleaner out the next day after came back after a day out the same places were also dirty not even been touch just looked like microwave had been moved back messaged the booking team to be told will pass all comments on to the manager which is no good when you are being charged £70 for the house to be cleaned on your booking. So not a good stay even come home with a few spots so think there may have been something in the bed.
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Beth - Verified booking
Good location to local amenities such as a supermarket, eatery and public houses. In a quiet location with friendly neighbours surrounding. The garden is incredibly overgrown which is not a reflection of the images advertised. Areas of the house lack maintenance such as; stained carpets/sofa and badly smelling kitchen cupboards in which we needed to bleach before storing food in as there were multiple hairs and crumbs. We also found that the lack of seating was an issue as we needed to use garden furniture to sit down and eat a meal. Kitchen is under-equipped as it lacks in essentials such as; glasses and cutlery. There was only 2 wine glasses and 2 tumbler glasses so we needed to go to Sainsbury's to ensure there was enough glasses for all 6 of us. Location of the key safe is not made clear and it is actually around the side of the building, fortunately the building was left open on our arrival. The under stairs needs some attention as it smells and looks like a cluttered dump.
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Castledine - Verified booking
Location The garden is completely overgrown and unusable. Patio is filthy and has a plastic Xmas tree and empty lager cans strewn in one corner, visible from the dirty patio doors. On reading a previous review (which are filtered so you don't see the newest first), the Xmas tree has been there some time. The property had an odd smell when we first arrived and we were greeted by a stained carpet, dirty utensils and pans, a stained sofa, a lamp with a broken shade, cobwebs above the dining table and in the bathroom. The tiles in the bathroom also have pink mould (which can easily be cleaned) and a filthy patch of floor at the bottom end of the bath, hidden underneath what appeared to be a bathmat. Grim to say the least. Such a shame as the property has potential to be lovely, the location is great. It's not being looked after at all, in fact I think we left it cleaner than when we arrived. Massively overpriced considering.
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François - Verified booking
Bon emplacement, très près de la ville de Worcester. Nous avons récupéré les clés dans une boîte à clés, comme convenu. Néanmoins, la porte d'entrée était bloquée et il a fallu passer par la porte, côté jardin, pour ouvrir (heureusement) la baie vitrée du salon. Le jardin était complètement à l'abandon (herbe haute, ronces, fil à linge cassé, terrasse non balayée, sale) Intérieur de la maison - moquette tachée, sale, toiles d'araignées, abats jours de lampes cassés, vaisselle manquante ou sale. Four crasseux. Odeur très désagréable dans la maison à notre arrivée. Moisissures dans la salle de bain. Etats des lits, mauvais et couettes dégoûtantes - déchirées et très vieilles. Canapé lit dans le salon, tâché, très sale et inconfortable. L'aspirateur n'a pas été passé dans le salon. Décoration de Noël toujours présente fin juin ..... Quatre chaises seulement - nous avons réservé pour cinq personnes.
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Winnie - Verified booking
Pros: Extremely responsive to messages. Issue with lightbulbs quickly dealt with, extra teaspoons, mop and bucket were provided when asked. Accurate listing, the place matched the pictures. Convenient location near supermarket. Parking space good but sometimes had other cars parked in the day. Cons: Lacking equipment e.g. only 1 oven glove, 1 teaspoon. Freezer really needed defrosting - caked in ice, drawers had to be forced open. Poor hygiene/cleanliness: Cobwebs +dead bugs in bedroom and living room, extremely mouldy dish rack and washing machine drawer and drum ring - spent first few hours after check in cleaning and scrubbing it all (and buying extra cleaning supplies - the welcome cleaning pack was tiny). While host did offer to send cleaners "had we told them earlier(!)", We expected the property to have been cleaned to an acceptable AirBnB standard. The "cleaning fee" was very poor value (£70!).
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