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per nightI - Verified booking
Basically communication.
We asked several questions of you before we left but none of them were answered from either you or the Windermere office. To help our packing we needed to know whether to take certain items that were not listed. We needed to know if we could collect the keys earlier as we had to launch a boat elsewhere and then arrive at the cottage and then retrieve our car. On arrival we were dismayed to find no fenders available to protect our wooden rowing boat from the heavy waves created by speed boats on the lake. If we had not checked first at the property before arriving by boat we would have in trouble due to the steep metal ladders we had to climb both on the jetty and in the dock because of the swell from the waves. We mentioned this to the staff managing the property and they provided fenders within half an hour. It is surprising that a property that encourages people to bring a boat was not already prepared for boats. The very steep drive down to the property with restricted space to turn round at the bottom on an angle could frighten a nervous driver. It would be a nightmare if a boat owner had trailed a boat down the drive. And I was glad I had had my brakes serviced! Your description mentioned a shop and restaurant nearby. We could find neither. Nearest supermarkets are in Windermere. Overall we were impressed with the fabulous location, the facilities provided, and the staff on the spot.
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Tonia - Verified booking
Beautiful home,and is as described.
Great location. Will definitely use again. On arrival I found the oven on the right was full of grease, and had to clean before we could use. Mirror light in ensuite does not work and noticed that this was highlighted in a review last year. Single beds - no mattress protector on one of them and mattresses very uncomfortable. Note this was highlighted in previous review and owner said he had spent a lot of money on new mattresses. The king and double were comfortable, buy the single are not great. Duvet cover on king bed had a stain on which did not come off when washed. Laminate flooring in kitchen and open plan living room - I hoovered and mopped the floor the morning after arriving and I honestly couldn't say when the floor was last mopped as the water was so dirty. 3 mops left to clean the floor - 2 were full of hair and dirt and the other was falling apart. This is the first time booking with Sykes and the first time we have never had a courtesy call the day after arrival to check if there were any issues. Phoned the contact number in folder and gave feedback on cleanliness. No apology -just we'll pass the message on. Regardless of above, the owner has a beautiful home, location is excellent and we will definitely recommend and return.
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Caroline - Verified booking
This is our second time at Cherry Trees.
We enjoyed everything about it, from the minute you walk in you feel completely at home. The views are spectacular from the house. The house is beautifully maintained. Every room was used by us all, so we didnât feel we were on top of each other, if you wanted to have a quiet half hour, you definitely can get that there! The teenagers had their own gaming room. Big hit with us parents. Definitely would come back again. We had a power cut whilst there and within an hour, someone was with us to help sort out the fuse box so we could carry on enjoying our holiday. The maintenance for the hot tub was also good, every couple of days someone popped round to top up the water and make sure it was ok. The location is perfect for a walk into Bowness. The only thing Iâd say which is minor, would be a nice little welcome pack, just to welcome you after a long drive. We had all our shopping arranged for delivery for when we got there so we werenât long without a brew on arrival. The only complaint I have is that I donât live there
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Gary - Verified booking
Loved our stay, 4 out of 5 stars.
Positives The hot tub was great. The setting was stunning with fantastic views and lots of wildlife to observe. The ducks were fun coming to visit you and even having a walk around the kitchen. The cottage was lovely and comfortable. Beds were great, very comfy. It was quiet apart from one evening when one cottage broke the rules and were noisy in the hot tub and partying till early hours (there's always one ignoramus). Internet WiFi was generally good (30 Mbps) but dropped out now and then. Reconnecting resolved the issue. Negatives There was mould growing in some of the bathrooms and one of the bath plugs was broken. The fact that you pay £1.6 to £2.5k prices and then are expected to gather the linen and towels (holidays are to get away from housework). I feel it's a bit cheeky to be asking as that's what you hire staff to do. Even a Travelodge doesn't expect you do strip linen, however a minor annoyance and didn't take long. Minor criticisms but overall fantastic Thank you
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Broghan - Verified booking
The property itself is absolutely stunning, having visited the lakes for years this is by far the most idyllic setting weve stayed in.
The boathouse is furnished beautifully and we will definitely come back. Just a couple of recommendations for the owner would be to upgrade the sofa to something a little more comfortable with a foot rest. Also have some pillow options for those who would like the option other than duck feather. We really arenât usually the type of people to say things like this but we both have exceptionally busy jobs (fire service and NHS) and although we spent most of our days walking, our down time was precious; a comfortable couch and a good night sleep would have made our stay much better. But I cannot fault the cleanliness and facilities, location etc at all, it was beautiful! Our last bit of feedback would be to provide a welcome basket, having spent over £2000 on this holiday it would have been a nice touch. Overall the owner has an exceptional property which we will recommend to all lf our friends and family. Mr and Mrs Wright
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