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per nightConfirmed Guest - Verified booking
the whole cottage needs a thorough clean and furnishings very old and worn .When we arrived Mr Sinclair was just coming out of the cottage saying the TV wasn't working and he would be back. He did return a few minutes later and sat in the room trying to fix the TV. What a start to our holiday trying to unpack with a stranger sat there. The bathroom door wouldn't open properly, old rusty bin, light over mirror not working, heater in bathroom full of dust, old rusty tin of air fresher, shower screen on bath had black mould along the bottom. The kitchen had dirty cutlery trays and all utensils in them were very old. cupboard handle broken, dead beetle between the melamine plates, spider and web in a cup. No icebox in fridge so Mr Sinclair said to use the freezer where the dogs were kept in a separate outhouse which was disgracefully dirty. We were told not to shut the curtain in the hallway as the rail was broken. This meant when we left the bedroom to use the bathroom, we were on view up the lane. The single beds were very hard with child size quilts. furniture old, random old xmas decorations etc in draws which needed cleaning out. The carpets and flooring all needs changing as it is so old. there were dozens of flies every day due to the cottage facing the horse stables. We bought fly killer and were constantly spraying them. My partner honestly thought I was going to say " take me home" but because he had booked it for my Birthday I tried to make the best of it. We left 2 leg rest from our reclining sunchairs in the cottage shed by mistake, and after a call to them the day after our return, the daughter said she would get Mrs Sinclair to ring me. I have a friend in Ayr and though I could collect them when visiting my friend later in the year but I haven't had a call back and that was a week ago. I would have contacted you before now regarding how upsetting and disappointing our holiday accommodation was but I am just recovering from Covid and haven't been up to writing. On a positive note, we loved the areas of Rockcliffe and Kippford and would like to see other areas of Scotland. Baring in mind our bad experience at Tumbling Banks would the company give us some form of compensation for not only how upset we were but also for such poor accommodation as we would use Discover Scotland again but would suggest you think twice about using this accommodation to future clients in its present state. Kind regards, Susan Harwood
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Confirmed Guest - Verified booking
A last minute holiday and we did enjoy our stay. However, this is the only rental cottage ( we have stayed in many ) where there was no tea, coffee and sugar. Not all places have milk but most do, and usually a welcome pack. Luckily we had brought our own and also food for our meals for the first few nights. Alistair had told us that the main supermarkets were in Dumfries - I had already researched this, so planned in advance. The cottage is quaint within a converted stable block being so old and it was very unusual not to have a stand up shower but we knew this on reading the description. The flies were a total nuisance when preparing food and there were lots of dead flies on the window ledges. Perhaps some sort of 'fly catcher' could have been installed. There was no bathroom cleaner - only one anti-bacterial cleaner in the kitchen, which I took upstairs to use. Also, it would be better if the refuse bins were not opposite the kitchen window. Talking to Wayne was a pleasure, hearing the progress made so far and future plans.
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Alan - Verified booking
The Paddock is a lovely bungalow close to beautiful and stunning countryside.
Kirkgowan is a small and quite village with one small (friendly) shop. Sykes description of the property describes the nearest pub, The Craighlaw Arms Hotel, a 200-year old coaching inn, as been .3 of a mile from The Paddock. This is not correct. The Craighlaw has been closed for a year! The nearest pub/cafeis at least 8 miles away. We picked The Paddock over another property, which was situated 'in the country', because on holiday we like to have a 'local' for an occassional meal out, and to socialise, without the need to use a car. We have tried to raise the above with Sykes but their site is not user friendly when it comes to submitting complaints. The Paddock itself is a fine property. But we believe Sykes description of properties etc should provide a true representation. The Paddock has only been available to rent this year. The Craighlaw has been closed as a pub since last year: so it appears Sykes knew before they listed the property.
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Shona Stewart - Verified booking
Groom's Cottage provided us with a warm, comfortable and well equipped base within the grounds of Arbigland House. We, and our dogs, particularly loved the peaceful setting and the ready access to woodland, developing gardens and beach. However, it was the people who made our stay here so special. Alistair and Wayne were wonderful, welcoming hosts ensuring we had all we needed throughout our stay. We loved hearing about their vision for the house and garden and greatly applaud their enthusiasm and determination. Also thanks to Peter the gardener who spent a lovely evening with us over a cup of tea. We loved our stay here. So much so, we will be returning in May to see the gardens in full bloom and to once again enjoy the location and the warm welcome extended by Alistair, Wayne and Peter.
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Confirmed Guest - Verified booking
We felt 1. a welcome package of tea bags/ coffee/ milk is appropriate. There was none 2. there was no welcome information either. Simply the wifi code and an itinerary of all the equipment in the property. That was offputting - as though we were expected to steal something. 3. on two of the nights there, I had woodlice crawl over my face while asleep in bed. 4. the shower could not be used standing up without soaking the floor due to there being no curtain or guard. There were no cleaning products for use after a bath. The property would be better served with a shower cubicle. 5. the courtyard was full of weeds and unappealing. They were attended to while we were in residence at the property.
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