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per nightTim - Verified booking
We have stayed at several of the Burgh Island Causeway apartments - this was the first time at no.
23. Generally speaking, we had a lovely time in our favourite part of the world. Helpful Holidays as usual lived up to their name. The following are hopefully constructive comments about the apartment. * Broadband. This is woefully inadequate... we know from other apartments stays that a perfectly usable broadband service is available. It costs no more than the older services as in place at no.23. * Washer-drier. When in drying mode the unit makes a clunk every 14s that resonates around the apartment, making it unusable whilst we were there. * The fridges both have doors that do not shut properly without a firm shove - including the freezer compartment door. This meant a number of items of food had to be discarded. * There are at least two flickering bulbs around the flat - these need replacing. * There was no hand soap in the property. * The second bathroom has no towel rail - the towels at the end of the week were fairly unusable as a result. * Cleanliness - we found bits of sweetcorn on the floor of the 2nd bedroom. This doesn't bode well for how well the place had been cleaned before our arrival - a worry given the current emphasis on keeping things clean. A final note was that the cleaner turned up at around 9:15 on our day of departure and lingered in the hallway. She was also disparaging to my wife. We have always left the apartments we have stayed in as clean and orderly as we found them. We didn't need this rudeness on our final day. We had to ask her to stand outside until we left at 9:50.
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Jeffrey - Verified booking
Things people look for in their holiday accommodation include comfortable beds, plenty of hot water for showers and baths, and fast and reliable wifi.
This apartment didnât offer any of these. As most other reviews have mentioned the apartment does offer an amazing front row seat to views of the sea and Burgh Island and is just steps away from the beach. The kitchen is well appointed with modern appliances and all the âstuffâ thatâs needed to self cater. But, for us, good views didnât compensate for the fact that the beds were uncomfortably soft, we were not able to take a hot shower, and the internet was abysmal. The mattress and bedding made sleeping unpleasant. The mattresses and pillows felt very used and the fitted sheets were âpiledâ and quite uncomfortable to sleep on. No matter what we tried with using the hot water âboostâ button, the shower went cold just after a few seconds, as such we had to resort to taking showers in the pool changing room. The internet speed varied from an extremely slow 500 kbps to a very slow 1.3 mbps. As there is little to no cell service for Three or O2 in that area, the slow internet impacted communication with family via WhatsApp or wifi calling. It also made watching shows on Netflix or freeview frustrating by periodically having to wait for the TV catch-up downloading a programme . (I would recommend downloading any shows you want to watch on your laptop before you arrive.) I have read other reviews dating back to early last year that mention the issues with the beds and Internet and, for the money it costs to stay there, I would expect something to have been done about them.
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Confirmed Guest - Verified booking
Arrived to three bags of dogs poo on the back door step. Really dirty floors. No milk or sugar left with the welcome pack,which was always a lovely small hamper. No complimentary soaps ,apart from a half empty bottle of carex left in the bathroom.(was always white company). Nothing too wipe the kitchen work tops over,was always left in the past. No mattress topper on the main bed,just a very thin sheet,so the stained mattress was on show. Also the mattress was so soft and uncomfortable it gave me a really bad back, which Iâm just getting over now and have been back home nearly three weeks . (The same thing happened last year was hoping the mattress would have been changed by now) Last thing the sofas in the sitting room are very uncomfortable. We have been going to this lighthouse for four years and have found the price has gone up and the standards have gone right down,so will give it a miss next year.
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Confirmed Guest - Verified booking
Arrived to three bags of dogs poo on the back door step. Really dirty floors. No milk or sugar left with the welcome pack,which was always a lovely small hamper. No complimentary soaps ,apart from a half empty bottle of carex left in the bathroom.(was always white company). Nothing too wipe the kitchen work tops over,was always left in the past. No mattress topper on the main bed,just a very thin sheet,so the stained mattress was on show. Also the mattress was so soft and uncomfortable it gave me a really bad back, which I’m just getting over now and have been back home nearly three weeks . (The same thing happened last year was hoping the mattress would have been changed by now) Last thing the sofas in the sitting room are very uncomfortable. We have been going to this lighthouse for four years and have found the price has gone up and the standards have gone right down,so will give it a miss next year.
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Confirmed Guest - Verified booking
Sherrin is a well-equipped cottage in a wonderfully located area of ââNorth Devon. Although the cottage has been fairly recently renovated, there is mold on the bathroom wall and verdigris and mildew on the shower enclosure. Some kitchen items (e.g. pans, glasses) should be replaced or increased. Tenants of the cottages should pay particular attention to the fact that the gates at the beginning of the path to Bull Point, as well as the gate to the lighthouse area, are closed, as stated in the directions from Rural Estates, otherwise hikers will repeatedly enter the area and immediately walk alongside two of Sherrin Cottage's three bedrooms to look at the lighthouse. A clear indication at the gate that this is private property would certainly be helpful, as the existing sign is old and weathered. We had a lovely time in the cottage and were very lucky with the weather.
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