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per nightLorraine - Verified booking
Lovely friendly owner, great grounds, nice cottage and location.
We loved being able to walk around the gardens and straight from the cottage. This part is NOT about the property. The reason Iâve not given an over all good rating is because of the absolutely terrible experience I had booking it and then again trying to amend it. Itâs been an absolute nightmare. We have always used Sykes and actually had our own large holiday home on with you for several years but after this experience I will not be using you again in any capacity. I hope your property owners know how bad things can be at the bookings end and customer help side- and how it can affect the experience.. I would be asking for a refund to offset the extensive trouble I had EVEN DURING THE HOLIDAY but knowing how hard it was to actually try to give you my money, I canât face the prospect of asking for some back ! Really poor. Stop using computers to try to sort out unusual queries. Itâs so frustrating that no operatives can see the previous WhatsApp message and I had to repeat myself every time. Get more humans on the phone lines. Sort yourselves out.
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Lorraine - Verified booking
Lovely friendly owner, great grounds, nice cottage and location.
We loved being able to walk around the gardens and straight from the cottage. This part is NOT about the property. The reason Iâve not given an over all good rating is because of the absolutely terrible experience I had booking it and then again trying to amend it. Itâs been an absolute nightmare. We have always used Sykes and actually had our own large holiday home on with you for several years but after this experience I will not be using you again in any capacity. I hope your property owners know how bad things can be at the bookings end and customer help side- and how it can affect the experience.. I would be asking for a refund to offset the extensive trouble I had EVEN DURING THE HOLIDAY but knowing how hard it was to actually try to give you my money, I canât face the prospect of asking for some back ! Really poor. Stop using computers to try to sort out unusual queries. Itâs so frustrating that no operatives can see the previous WhatsApp message and I had to repeat myself every time. Get more humans on the phone lines. Sort yourselves out.
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Sophie - Verified booking
We absolutely loved the property.
We were very aware of where it was as my Nan lives on hurricane green also. The property was very clean and had everything we needed. There was a couple of dishwasher tablets and tea, coffee, sugar & milk when we arrived which was a lovely touch. And some dog treats for our dogs which was a nice surprise. Overall we had a lovely stay. The only thing Iâve marked down on is comfort. This is because the sofa in the lounge was quite uncomfortable. The beds were ok, but they could have been better. I would say the bunk beds were actually more comfortable than the main bedroom. However this probably wouldnât stop us from visiting the same property again. Just due to value for money. Especially in the school holidays.
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Brendan - Verified booking
The Water Tower Studio is ideally situated to explore East Devon amd Dorset.
We had a lovely stay here and the water tower is a super feature that makes this property a little different. The property had everything we needed for a comfortable stay. The only complaint would be the smell of damp, especially upstairs in the smaller bedroom. Probably more of a concern for me as a parent to an asthmatic child, and upon investigation while looking for extra blankets we did find there is black mould within the cupboards in the roof space. We countered this by opening windows lots as the weather was mainly dry. It was great to have a washing machine and dryer to use and not come back with all the washing. The garden is also a lovely space where the children could run around.
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Anthony - Verified booking
The surroundings of Rose Cottage are beautiful, but arriving along the single track Pudleylake Rd which has no passing places is not for the faint-hearted.
Outside Rose Cottage appears poorly maintained with flaking paint on the front door. Also, the outdoor furniture provided was in need on tlc. There is a discrepancy between the description of the interior of Rose Cottage and the reality. Particularly the photographs of the three-piece suit, which looks to be in good condition, but in fact is grimy and uncomfortable. The kitchen is small and lacks storage space, and the units are in poor condition, as are the utensils provided. Upstairs the floorboards creek alarmingly with every step. The bed in the main bedroom was the most uncomfortable we have ever slept on. Hence, one night was one too many.
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