Holiday Lodges In The United Kingdom

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What our customers are saying about our holiday lodges in the united kingdom.

1. Confirmed guest

   Verified purchase

   "Below is my original reply to your initial email, which you should already have.Dear Customer support,Thanks for your email. I’m sorry to be late replying but I was unable to access my emails whilst on holiday.Unfortunately, we did have problems with our accommodation, which incidentally was S41398 and not The Lodge as you suggest in your email. Shortly after we arrived, we discovered three cupboards / drawers that contained mouse faeces and thus we rang you. You in turn contacted the caretaker who arrived within 15 minutes to rectify the problem. She was very nice and friendly but I wasn’t too happy with her cleaning methods; she simply wiped the mouse poo up with her hands, which I felt was insufficient. We also had an issue with the general cleanliness of the whole lodge. The carpets had been vacuumed and the surfaces wiped superficially but on closer inspection the hob knobs were dirty, the backsplash was stained, the windows had greasy handprints on them and the bedding smelt musty. The suite was old and grubby, the dinning chair covers were stained and dirty (and one was not attached to the chair frame) and the floor dipped alarmingly on the walk through behind the settee.When we first opened the door to the lodge when we arrived, we were assailed by a very, very strong smell of Dettol. It was that strong, we could still smell it at the end of our stay. This was obviously put down to cover some sort of hygiene issue as both my wife and myself were subsequently ill. The morning after our arrival, my wife suffered a bout of diarrhoea, which meant we lost two thirds of a day and two days after that I suffered from stomach cramps and vomiting which lasted two nights and one whole day. I do appreciate that neither the lodge owners or yourselves can do anything to prevent a previous client being ill during a stay but it obviously did spoil our holiday somewhat as you can imagine. In conclusion, I have to say that we were left disappointed with our stay in S41398. The whole lodge has obviously seen better days and was shabbier in reality than the online photos suggested. We have stayed in holiday cottages now for 12 years and have experienced a range of properties but this is the first time I have had cause to write a letter of complaint. We were left with the impression that the bare minimum of effort had been made for our stay. There wasn’t even a pint of milk in the fridge which is the absolute minimum Welcome Tray we have experienced over the years. Whilst we would be happy using your company in the future, we shall definitely not be returning to S41398."

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2. Karen

   Verified purchase

   "S41398 was a lovely cabin overlooking the loch, we visited in June and were rather unlucky with the weather, but this didn't really take away from the fact that the area was really outstanding and peaceful. Our two dogs enjoyed running in the garden and were fairly active, so we didn't really see much of the local wildlife. We spent a lot of time sight-seeing only making it back late on in the day. The midges were rather "active" as the weather was to their liking, but unfortunately even our sprays were not effective on them. When I booked I didn't notice that there was no double bed, only two twin rooms, but that was my problem for not reading properly. The cabin was clean and smelled lovely. I did do cooking and noticed a couple of pans weren't as clean as I would have liked, but that was down to the people who were there before us. I think there had also been some changes to the furniture and flooring, as I thought the colour of the carpet, pale beige, wasn't really in keeping with being dog friendly. Our dogs were constantly being wiped down in the hallway, as we didn't feel comfortable to let them wander in and out because of the rain and their wet feet. On the whole, I would recommend staying here if you wanted the peace and quiet to unwind. We didn't eat out, as we were usually tired from traveling, but the local hotel was only a short walk down the hill."

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3. Sarah

   Verified purchase

   "This house was lovely but we did not find it met the description on the website. The wording suggests separate reception rooms which was not the case. We like a separate room for game playing from TV watching but this was not possible. Also the house was slightly disappointing in terms of supplies and equipment. I have never been anywhere before (and we have hired big holiday houses for 12 years every Easter) where there was so little provided in terms of basic requirements for instance there were no spare toilet rolls (and most there were almost used up), washing up cloths, washing up liquid, a small number of dishwasher tablets, black bin liners etc that make the start of a stay so much easier. For a Luxury Collection house this was disappointing, not even a small pint of milk to go with the tea bags etc. The towels were also small. However it was spotlessly clean and the caretaker was very prompt in providing a key for the summer house. All the children loved the garden."

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4. Christine

   Verified purchase

   "We enjoyed our stay but the lodge is misrepresented in the photos, It has not got contemporary leather sofas as shown on the photos. The seating is very grubby, extremely dated, broken chairs that are uncomfortable. I also could see in the customer comments book at the lodge other guests have complained about this going back over a year! This is quite honestly not on in my opinion. Also there was 2 power cuts during our stay (common apparently) and no torches or candles are provided, plunging us into complete darkness for hours at a time.The location is lovely, but I would choose another lodge next time.For info it's located at the back of the other lodges by the car park exit. There is no view of the loch, but you are at the loch side within less than a minute. On a positive the gas is easy to operate and the lodge is very warm. Shower is ok, again everything pretty old fashioned but ok.Linen was clean, plenty of fresh towels supplied.Thank you. "

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5. Viv

   Verified purchase

   "We spent a wonderful week in S20549. Very impressed by all the equipment provided (kitchen equipment, games, books, DVDs, electric blankets, hot water bottles, night lights and coins for the electric meter). It was lovely to arrive to a welcome tray, milk in the fridge and fresh flowers. The location of the lodge within the holiday park is ideal - close to the pool and games room, not over-looked at all and with streams and space just outside. The children loved it!The holiday park was larger than expected, with maybe 100 or more holiday homes, but it was very quiet and we only really saw other people in the pool which is bigger than we expected). Though one morning we had the pool entirely to ourselves! We used the lodge as a lovely base for exploring Dartmoor and east Cornwall and were lucky to have lovely sunny weather most days. Would love to come back!"

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