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per nightMelanie - Verified booking
This Spa could be so much more.
I really don't know where to start. My stay consisted of myself, husband child of 12 and 2 elderly parents (in their 80s). After a speedy, courteous check in we were shown by map where our lodge was situated, (note to anyone with a disability the parking can sometimes be a distance from the car parking area to you lodge) was even more of a headache when you have to unpack and make 10 journeys with all you luggage!! Initial look of the lodges and surroundings were really lovely, and well presented. However when we started to unpack and put things away, we immediately noticed that the kitchenette, that is advertised is merely a micorwave/cooker toaster and kettle (how you are supposed to prepare a meal in this was mindboggling), that said there were insufficient plates, bowls etc, no larger bowls to cook anything in microwave/cooker, no chopping boards, sharp knives, wooden spoons, even a tea towels was none existent etc you get the picture like nothing!! I asked reception for these utensils - response was microwave was solely for warming food up?! I did state that it was a microwave/cooker but was informed that they didn't have anything like this, we were given more crockery, and they tried with larger pasta bowls but that was it. We then noticed we didn't have any robes to use the spa, so again went to reception and asked, housekeeping did bring some along and apologised stating they would bring some of the slippers the next day, this never happened! The lodge looked dirty cobwebs in the shower areas, cigarette butts where the hot tub is (at the back of the lodge), there was a brush and dust pan no hoover to clean any spills up. I asked housekeeping how did we get our towels changed I was informed that we had to ask for housekeeping and they would sort this. This never happened. In my parents room there was no blind/curtains at their bedroom window - not what you want when undressing etc - again went to reception this was rectified the next day. The mess from the drilling on the wall was never cleaned away bits of brick dust etc on the floor and nothing to clean it away with again asked for housekeeping never came. Now into day 2 of our 7 night stay and we had a blocked drain in our walk in shower room, the water was pouring into the lounge area, which we had to mop up with towels, my husband spoke to 4 members of staff over 2 days to ask for this to be rectified, and for all the dirty towels to be removed and given clean ones - shower drain was eventually unblocked however the towels were simply pushed into the other corner of the bathroom and no clean ones replace nor did the housekeeping clean the bathroom from the dirty water!! I had to carry all the dirty towels to reception collect clean ones and raise my concern that this was not good enough! We again spoke to staff that they was a leak on the kitchen sink and the en-suite bathroom sink no-one came, and to be honest got sick of going back and forwards to ask for clean towels. At no one given time did any member of housekeeping refresh clean towels, mop the floors hoover around or remove the rubbish ( I may add that there was nowhere to place you household rubbish so once again my husband had to carry and find a larger kitchen bin which was situated around the kitchen area of the spa)!! At the end of our stay another visitor had disposed of there household rubbish pizza boxes etc was strewn all over the lawns in front of us and seagulls and birds were feeding at a frenzy! There was ants and on our 5 night stay when looking at how bad the leak was under the kitchen sink, noticed we had had a visitor in the form of a mouse!! The spa itself was lovely and so were the staff we had encountered, however our stay was really spoilt due to the lack of cleanliness, and constant back and forth with reception. Would never return no would I recommend.
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Mr Snell - Verified booking
The cottage has positives and negatives. On the plus side, then the view across to Barmouth is one of the best we have experienced from a holiday cottage - and we have been to many. Our party of 10 from 3 generations ranges in age from 5 to 70, so we are looking for space, facilities, cleanliness and comfort. The living and bedroom arrangements were just as described and met all our requirements. Pots and pans in the kitchen were of perfect size for large group cooking. We had a great holiday. Having said that, there were a number of disappointments that we would not expect, especially given the price bracket for this property, and our comments should be taken with that in mind. Firstly, although only renovated a couple of years ago, many aspects of the house are already looking tired, as though little time and effort has been spent on upkeep. Some shower fittings and cubicles needed attention. A blind was completely missing on one bedroom window, and in the kitchen area the curtains would not meet in the middle. On arrival, the house appeared only to have had a speedy cleanup since the previous guests and really it is in need of a deep clean, which would remove the mould around some of the showers, windows, walls,etc. We should mention we found hairs in one shower - not acceptable. In general there is unwanted clutter in certain areas of the house which would benefit from tidying up and/or removing. The TV seen in the photos in the small living area was missing. More seriously, we were very surprised on our first day to find that someone appeared to be living in a summer house/studio at the bottom of the 'garden', visible from the main property. This was just not on, as we were expecting the privacy intimated in the website description and photos. Indeed, it appeared that decking was being added outside the summer house (we had to move our car from what we thought was our own private area to enable a van to deliver wood) and this work continued for several days. We have young children and an anxious dog in our party, and were not expecting that other unknown people would be sharing the 'garden' with us. Nor that the master bedroom could be viewed by such people from outside without the curtains pulled, when we expected to be looking out onto open uninhabited hillside. We don't know what is going on here but we should have been notified of this change. We cannot comment on using the sauna, although beware that it is through a gate downhill and across a field and to us did not look inviting. It would have been more sensible to have it closer to the house or provide a games room. The house has considerable potential should the owner attend to it. Nevertheless our holiday was enjoyable overall but we are unlikely to return here.
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Mrs Shakespeare - Verified booking
We had a brilliant stay here in February for a 40th birthday celebration, with several kids ranging from 4 to 7. The house itself is fantastic, loads of space, homely, and very well kept. We loved playing board games by the fire, or coming home from wet walks to a log-fired sauna and wild swim in the lake. The kitchen had everything we needed for the week, even the ability to make our own bread each morning, which was brilliant. The view from the master bedroom (and sauna) was incredible and it really felt like we were at the edge of the world. It really is very remote, and the 6 gates that had to be opened and closed to get in and out of civilisation initially felt like a chore, but actually the kids had great fun jumping out and doing it for us, so it wasn’t too much of an issue, except our Tesco delivery driver didn’t make it and we had to venture out at 10pm to meet him at Dolgellau, but all part of the adventure really. The Co-op in town is pretty well stocked anyway so we picked up some extras from there through the week. For those who are considering it.. one of our group tried the steeper route in to save on the gate opening and said “never again”, so we gave that a miss. We did the walk down to Barmouth twice, it was steep and at times slippery but even our 4 year old made it so not all that bad (though she is the toddler equivalent to the Hardest Geezer). It was worth it for a look around the town, a stop at the local brewery for a couple of flights, a play on the beach, milkshakes at a cafe, and venturing up into the hills behind to get some great vistas over the bay. In good weather I’d highly recommend a walk around Cregennan lakes, just beautiful. Harlech castle and beach were also a real highlight, but there are tonnes of good walks and things to do in the area to keep people occupied of all ages. The owner Paul was friendly and posted a few bits that we left behind back for us, thanks for that. The only criticism I could make is that the mattress in the master bedroom is very soft, so for me as a front sleeper gave me pretty restless nights, the one in the room at the other end of the house was far better for me but I put up with it. Also the downstairs room was definitely the coldest, we had no complaints from those who stayed in it but it was noticeably a few degrees colder than the rest of the house so worth thinking about how it could be evened out. We’re considering a return with another group of friends another year, and I don’t think we’ve ever been back to the same place twice, so that says something abut it. A memorable week with great company in a beautiful location. Couldn’t have asked for more. Thank you so much for having us!
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Mr Hawley - Verified booking
Level of cleanliness was not really acceptable. Several of the en-suite shower rooms needed to be cleaned by us before they could be used (a toothpick was found in one...) and additionally an old apple core was found underneath furniture in the downstairs bedroom. The downstairs bedroom is described as twin "zip-link" beds, however they do not "zip and link" - they can be joined by hooks at either end of the divans but this does not make them into a double/king as described on the website. There was a double plug socket hanging off the wall in the lounge when we arrived - an attempt had been made by someone to fix it to another socket with masking tape. This was not only dangerous for our family, given 4 x small grandchildren, but when we notified this issue to the owner nothing happened - no-one came to look at it or fix it and we were not updated on this matter at all until I reminded the owner again on our leaving day. Really not acceptable. I felt duty bound to leave a note for the cleaners/next family to warn them. The cottage has a general air of having been done up and not maintained since - so much clutter in the kitchen....and all but one of the camping chairs provided are broken. This is a real shame as the location is unbeatable, we would have gladly returned given the cottage's proximity to Cyfannedd Fach, where we spent many happy holidays with our children when they were small, but given the issues above, we won't be returning to Cyfannedd Uchaf.
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Emma - Verified booking
We had an absolutely lovely stay in our lodge, the facilities and location are absolutely stunning and I would definitely recommend to anyone.
Just a couple of issues we had, the lodge was generally clean but there were quite a lot of cobwebs in corners and doorways when we looked closely, a little more attention to detail with the cleaning would be good. We were celebrating my friends hen do and we're disayri find out that on both nights of our stay the cocktail bar was booked for a private function and we couldn't use it. This was not mentioned to me when I booked and if we've paid to use all the facilities then we should be able to, it's not cheap to stay here. And finally on our first morning we went to the restaurant for breakfast and the man greeted us and asked for our lodge number and my name. As there were no menus and prices anywhere we then questioned whether this breakfast was included as part of our stay. When we were finished we asked a waitress who told us it was £14.95 each. This should really be advertised as we would not have paid this had we known.
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