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per nightLewys - Verified booking
The property is lovely and really nice.
Before arriving we had a damage and cleaning information pack with a hot tub disclaimer. The information pack was a little worrying as the cost of cleaning charges for pet hair and I had 2 with me. When we got to the property it was simple instruction from the email to access the property but no greeting on arrival. When we were putting food away in the freezer there was a smashed bottle which had not been cleaned up, there were a pack of Pringles on the cabinet that were out of date from July and also a plastic bottle left under the one sofa, this I was disappointed with due to the emails received about the cleaning charges. The hot tub we read through and said itâs cleaned every time someone leave and will be switched on and heated up ready. On the first night we never bothered with the hot tub due to the rain and darkness. We then went to look around 10:00 on the second day and the hot tub was cold and nothing would work it was saying pool too warm. I kept checking this by the hour and the water was cold with no change. I went to reception which was not open, I range the contact number provided on email and booklet in the love and no answer I also emailed the admin team and again no answer. I was unable to use the hot tub all weekend and this I am unhappy about as you pay extra to have a hot tub and we were unable to use. On the day of leaving the request to strip the beds and bag the sheets and towels ready for cleaners to collect was done before leaving. The hot tub had started to heat up but this was the day we were leaving. I feel we could have had more assistance to get this hot tub working and the general cleanliness wasnât to the standard of what it seems before you attend due to the items we found, but the email makes you slightly worry before attending and taking your dogs as chargers and explained for different cleaning.
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Lauren - Verified booking
This was our first time booking a lodge like this and we were not disappointed.
. before leaving we were a little concerned because of some reviews on the site.. but they couldnât be more wrong.. the lodge was beautiful it was rustic and very Swiss like⦠it was clean and tidy and just amazing⦠we loved everything about it.. if I was going to be extremely critical I would say that the bed were a slight bit uncomfortable ( but Iâve slept on much worse) but Iâve come from my home with a memory foam so I wouldnât even bother to address it.. the room were a beautiful size and easy to warm up it wasnât cold at all⦠it was so quiet inside even with noise outside it couldnât be heard insideâ¦. The lodge came with a beautiful sauna that we took complete advantage of daily, it also had the best bath Iâve ever been it it was massive and a whirlpool type.. amazing times.. the kitchen was well stocked and the 5 nights we wanted for nothing.. it was a please to cook and eat there.. the views where beautiful and the morning coffee on the bench outside was a welcome break.. i absolutely loved it there⦠a few people had mentioned the shower but it was fine I honestly have showered in far worse water pressure.. I think people need to understand this isnât a vote itâs a wooded cabin in the hills⦠the water was warm the cabin was lovely and warm I canât fault it i think the owner had some amazing, and I would 100 % recommend it and we will be returning.. thanks for allowing us to stay in you beautiful property.. it was a pleasure x
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Rachel - Verified booking
When we arrived at acorn lodge, it had not been serviced and no one had been in the lodge since the last family.
This was not a great start to our holiday, my youngest daughter was crying and wanting to return home. We could not get hold of the owner, but Sykes contacted a cleaner to come. We had to wait over an hour, then another hour for cleaning. Not ideal after a 7 hour drive. Due to this the property was cold and no hot water on arrival⦠not even a toilet roll! Unfortunately the wardrobes and cupboards were rather old and smelled rather musty so we didnât use them and had to live out of our suitcases for the week, in addition the spare pillows were in the wardrobes and could not be used because of the smell. The lodge itself was in a lovely quiet location and of a good size and layout. The sauna was a nice addition. However we felt a little updating and a bit more care is needed. The water pressure in the shower was very poor and not very easy for a hair wash. In the kitchen there was no washing up sponge or washing up liquid (I have never experience that in a holiday cottage) also the tea, and sugar containers were empty but dirty and the small amount of coffee was turning grey and rock solid - so had been there a while without being checked or cleaned. Also no spare toilet rolls were left in the building or spare bin bags - which was handy when ours split whilst taking it out of the bin, we we ending up having to carry the whole kitchen bin to the bin area to tip it all in. With a bit more care and attention the lodge could be a lovely place to stay.
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Craig - Verified booking
We had a really nice time in Acorn lodge.
Cosy when warm, bed was comfortable and really enjoyed the luxury of the sauna an jacuzzi. The site was very quiet, but not easy to get to. However there are a few things to improve for us to return to, or recommend, these being as follows. Lounge was not thoroughly cleaned with crumbs and items under and behind furniture, alot of kitchen utensils needed to be cleaned before use, shower was next to useless to use as no pressure, needs an electric power shower. Toilet cistern button in small toilet stayed down so did not stop flushing several times, main bathroom door catch did not retract fully, so nearly locked in bathroom a couple of times, hot and cold taps plumbed in wrong way around, trim coming off of jacuzzi. Kitchen cooker hood not working, kitchen cupboard door nearly falling off, 1 kitchen chair too dangerous to use as falling apart, tv remote had no batteries in and the other one did not work properly, No key to open door in bedroom to access balcony, outside key safe broken. The welcome book is very tatty and falling apart with pages falling out, and some typed up information is crossed out with pen, with written in new information. Not very professional. Items to have in lodge, I suggest music system, full length mirror, kitchen spatula, clock radio in bedroom, windows not clear and improve garden and steps to match other well looked after lodges on site. However after all this we still enjoyed our stay.
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Phillie - Verified booking
The concept is amazing, and the views incredible.
However, so many things let the place down and therefore would not return. I am sorry I hadn't read previous reviews that all say the same. Unfortunately Sykes make it very difficult to view more than one review on the place. The windows and door frames were caked in black mould and were soaking wet, the cupboard housing all electrics had water gushing out of it and did not look safe. Nowhere to store clothes, food or wet clothes/towels after the hot tub. We were given two manky old towels for 5 people, I called the owner to ask for more and no response, rang again and left voicemail but noone called back. The system of entry whereby you turn up and ring them for the key code seems ludicrous when they don't answer the phone for 30 minutes or ring you back. The front door didn't close properly and assume why the whole frame is covered in mould, the doormat soaking wet, flooring was all lifted up, creaky and all slanted. The house was not flat but all leaning. The pipework underneath meant that when you had the heating on, it was scolding hot in certain places and could not walk bear feet. Our hot tub and WIFI stopped working, I assume they turned everything off thinking people had gone home (at one point we were the only ones there). Like I say, the concept is great, but sadly owners don't seem to give two hoots once they have your money about answering phonecalls and rectifying issues.
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