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per nightJennifer - Verified booking
Westbrook Lodge is amazing.
It was easy to gain entry to the Parkdean site on arrival, with a barrier code from reception. There was ample parking for two vehicles with steps up to, and a gate on to the deck. The vestibule/utility area as you enter the lodge itself was ideal for storing coats, bags and shoes, and meant the lodge didn't feel cluttered with our "stuff". The kitchen area is gorgeous and very well equipped. There was more at the lodge than we were expecting e.g.; tea towels, oven gloves, tin foil, kitchen roll, washing up liquid, cloths, spare bin bags, hand wash etc. There were also a couple of dishwasher tablets and condiments (e.g.; salt, pepper, vinegar). It's hard to say whether these items are usually included or had been left by previous guests because the checklist we received with our booking confirmation said for us to pack most of those items - it was a nice surprise. We found everything easy to use and the instruction manual/quick start guide was easy to follow. The bed in the master bedroom was very comfortable. We travelled as a couple, and so we didn't use bedroomâs 2 or 3, but they were all good sized rooms (two doubles, one twin) with storage and wall-mounted TV's. It's unusual to be able to say there were lots of coat hangers - but there really were. And having two bathrooms was a real treat (with the ensuite being bigger than our bathroom at home!). The Parkdean site itself was lovely and quiet with a short walk to the lake. There are plenty of rubbish bin and recycling points around the park. Bowness-on-Windermere itself is a 5-7 minute walk away and ideal for the shops, bars and restaurants. We really enjoyed seeing the town come alive in the evenings whilst enjoying a cocktail (perhaps two?) in the Fizzy Tarte, and there are a couple of fish & chip shops (amongst other takeaways and amenities) if you didn't want to eat out, but didn't fancy cooking either. We would definitely stay here again.
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Mark - Verified booking
The lodge and the photos online bear no resemblence to the exterior of the property.
The balcony seating area is badly in need of some cleaning. There was a pile of âdirtâ on the outside table and the chairs were not usable until they had been cleaned and scrubbed by us. The bedding, towels etc were clean and fresh. However the overall cleanliness left a lot to be desired. The amount of dust, crumbs and cobwebs were not what we expected for the price that we paid. When we arrived the 1st thing my wife done was Joe down the full kitchen as there were crumbs etc and even some of the dishes still had food stuck to them. The dust in the glass on the extractor fan, I have left a message âdust meâ on the top of it. This was supposed to be a break away for my wife, who is recovering from cancer and needs to ensure that everything is clean to avoid infections. The folding shower screen needs replaced as the seal at the bottom is torn away from the screen. This has resulted in âblackâ damp stains on the bath panel. There is a crack in the bottom of the toilet bowl in both toilets. The dust in the twin bedroom window, behind the curtain, beds and unit was really bad. The views from the lodge is fantastic and the cost of the lodge would easily be justified if the level of cleanliness was improved.
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Lisa - Verified booking
We had an incredibly disappointing stay in this property, relating to its poor maintenance and appalling standards of cleanliness.
The property is not the 5 star comfort described. By way of brief example, Kitchen cupboards are peeling, bath panel is water damaged, wooden floor terribly water stained. Of greater concern in these Covid times, the overall standards of cleanliness were simply unacceptable. By way of brief example, walls and doors were tea/coffee stained, windows smeared, crumbs on dining table, thick dust on windows sills, kitchen and hall cupboard shelves dirty. The property is well sited with beautiful views and with some much needed TLC and deep cleaning, it could be lovely. We spent the first 90 minutes of our holiday cleaning and eventually terminated out holiday early, desperate to be back to a beautiful, clean home. Its so disappointing to see similar concerns being raised as far back as April with what seems to be little or no action taken to respond to feedback. The description of this property and the accuracy of the listing, in my opinion, urgently needs review.
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Ryan - Verified booking
Firstly when you find the place, what can only be described as offload is the only entrance in or out so be aware if you have a low car or low profile tyres.
When we got there the lodge is in garden next to a wall with residential homes directly over the wall. Inside us big enough 2 bedrooms are decent sizes. I didn't feel the place was clean enough windows are filthy with old bird poo crust in. Bathroom fan is extremely loud , the toilet seat is loose and no lock on the door. Unfortunately when we finished ironing one day the socket came straight out the wall this caused a mild shock. Another safety concern was the ramp access, this has very slim anti slip strips that have expired and when wet is very dangerous. And finally got charged £150 for paw prints and what looked like a stain spilled tea? Could have been there already.. I wouldn't recommend taking a dog for this reason and also very dangerous access road . Never stayed the full 4 nights left a day early. Very very disappointing especially after saving and now £160 taken straight off a card and into overdraft. Worse holiday ever
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Donald - Verified booking
What a shame!
Such a beautiful lodge in beautiful surroundings let down by its maitenance and upkeep. Dirty radiator and window ledges in main bedroom. The cooker was dirty and clearly had not had a proper clean for ages. The freezer was too iced up so was not fully useable. An aray of various tools were left on the floor in the boiler room. Overall the internal aspects fell very short of what we are used to finding in a Sykes property. Photographs of these problem areas are available if required. Whilst there we had two separate power cuts. There was no sign of a torch. For a cost of £800 + we would have expected a far better standard. We hope Sykes can look into this situation and get back to us with some satisfactory findings as we have another holiday booked with you in January. As advised above photographs are available.
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