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per nightKurt - Verified booking
Rushpool Hall is set in beautiful grounds and woodlands, sadly it is completely let down by it's staff.
Due to unforeseen circumstances were we unable to check in on Friday 2nd August after 4.00pm. Out of courtesy I rang Rushpool to inform them that we would be late checking in and it would be early Saturday morning before we checked in. I was told at this point that this was perfectly fine. However, when trying to collect the keys I was told by the receptionist that we couldn't check in until after 4.00pm. I originally thought the receptionist believed that our booking was from that day and not the previous day and I duly explained I had rung through earlier in the week and my booking stated check in was after 4.00pm Friday 2nd. She was absolutely adamant that I could not check in. I stated I had paid for the lodge from the day before so after a long journey I just wanted the keys. Again she refused and asked who I made the booking through. I explained that it was done through Skyes, at which point she demanded to see the booking confirmation e mail. This was on my phone in the car which I then had to walk back to and then return to reception. At this point, there were other guests from a wedding party stood behind me and it was becoming highly embarrassing. When I questioned why I couldn't have keys she told me the lodge might not be ready in terms of housekeeping! Again, I explained I had booked and paid for the day before so it must be ready. She then told me to wait until 9.00am until housekeeping to check the state of the lodge. I refused and again asked for the keys. She then used her phone to apparently check with housekeeping but could not get a response. Believe or not, she then proceeded to serve customers stood waiting behind me. They looked as incredulous as I did. Then, magically, she announced that in fact the lodge was ready after all and I could have the keys! She then asked me to fill a registration form in without a please or thank you. The receptionist was obstructive, rude, uncaring, unsympathetic and had absolutely no customer service skills what so ever. The whole episode was highly embarrassing and very upsetting. I have never, in either my professional or personal life been treated in such a disgusting way and for absolutely no reason at all.
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Claire - Verified booking
This was our second stay, at the same lodge, our first being 5 years ago.
The lodge has everything you could possibly need for a 7 night stay. The space was perfect for 2 adults and 2 dogs, however we did sadly have some issues along our stay. Pros- Plenty of space. Excellent kitchen which is well equipped and has plenty of storage. Bathroom and shower is amazing, and always my favourite part of the stay! The grounds are lovely, and through the day is peaceful and calm with the wildlife roaming free. Cons- The sofa is horrendous! A small 2 seater which is low and leans back. Extremely uncomfortable and sadly was no better 5 years ago. The mattress is also awful! There was a visable 'lump' running down the centre of the bed and then the outer parts are badly worn. The mattress is far too soft and has no support. The bed itself also feels smaller than a standard double. This might just be due to the poor mattress, but we struggled to get comfortable. As a person with disabilities, these 2 things are so important to a comfortable stay. The dining room was a total waste of space and if this had been a single room would have been much more useful. The evening events at the main hall.... oh dear me!!! This was never an issue 5 years ago, but now actually means we won't return. The noise generated in the evenings/nights was horrendous. The music is loud enough to hear each song until midnight and then grown adults screaming, laughing and generally being loud went on longer. Of course I appreciate that they are enjoying an event, but this should be shared on the booking detail. Unfortunately, while the location and space is perfect for us, the cons have increased since our last stay but hopefully the furniture issues at least can be resolved and we could look at returning.
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Carol - Verified booking
The reason we decided on 'Foxglove Lodge' was based on the write up provided.
Unfortunately it is inaccurate as it is listed as being one of seven lodges; there are in fact 12. The description reads ' set in an elevated position to take in the breathtaking views'. We had envisaged the lodge being on a hillside overlooking the sea to enjoy the 'breathtaking views' but the view we had was of the Lodges opposite; there is a large area of green in between but not what we expected. Also very misleading is that the 'footpath leads directly into...Saltburn' and 'public footpath to Saltburn'; this was the main reason we settled on this Lodge as we could leave the car behind. There is no footpath as we understand the bridge had been washed away and not replaced. Very disappointing! Also advertised is WiFi which is very 'hit and miss' and more off than on; this also affects the TV and Netflix and You Tube could not be connected. The Lodge itself is very nice and had everything we required and a bottle of wine was left to greet us which was a nice touch. A peaceful area and enjoyable stay marred by bad advertising.
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Susan - Verified booking
Lovely lodge that was perfect for 2 adults and 2 small dogs.
Very clean and comfortable accomodation. The bath was a bonus to relax in. As was the gate on the veranda that kept our little dogs secure in the property whilst able to go in and out as they pleased. If like us you know you will have an issue keeping your pets off furniture I would advise dog owners to take 2 large throws to cover sofas and a dog crate for the bedroom. This way you can enjoy the holiday without risking any damage or mud to furniture. We covered everything. Location of accomodation to Keswick and surrounding lakes and attractions is great. Easy walk into Keswick for a chip supper. There is a lovely park in Keswick with a river for the evening stroll before bed. Overall a lovely stay...good communication with the person organising your stay. Only negative is the dishwasher was not emptied and therefore it took us ages to find the mugs.
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Jane - Verified booking
What a beautiful, tranquil spot.
The lodge is tucked away down a country lane with views over rolling hills and only birdsong to disturb the quiet. Lesley gave us a warm welcome despite the late hour...a log fire burning, a generous welcome basket and a friendly face after a rather fraught drive over the Pennines. The lodge was spotless, spacious, comfortable and full of light. The king size bed was REALLY comfortable...we opened the French doors onto the little private patio and let the breeze in. It was absolute bliss. I could have stayed put for the whole time but my companion wanted to have a potter to Malton, Pickering, Filey. We had an excellent lunch at the Blacksmiths Arms in the village and visited the lovely Ryedale Vineyards. A special few days in a super holiday cottage in a gorgeous part of the UK. We'll be back!
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