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per nightKate - Verified booking
A week before we were due to check in I received an email to say that check in was now 5pm and check out was 9:30am due to Covid-19 and them needing to clean.
I replied to that email because I found that extremely unreasonable as you practically loose a day by only being able to check in at 5pm and indeed we did after getting stuck in traffic and only arriving at 19:45pm and I stressed this in my email and i donât know about anyone else but the excuse of Covid for every single thing is starting to become quite annoying. Having said that we arrived with an open mind, it was 3 friends going for a quiet weekend. Upon arrival âreceptionâ is a tiny cubicle with an envelope with your name on as everyone else who booked a lodge all with their envelopes and names on too. We entered the lodge and itâs nice, looks quite open from the outside but when your inside or in the hot tub you actually donât see anything which is nice. Very quiet again nice and exactly what we wanted. No information on local amenities and your literally in the middle of nowhere so that would have been good. We used the cooker and couldnât turn it off, no instructions, missing light and no signs on the cooker to know what was on,grill or oven so that wasnât great. The flyâs are unreal, take fly spray because itâs like they appear from nowhere (fly spray should be provided) No home touches at all, no welcome pack, coffee, tea, even a touch of milk just to carry you through a few hours of your day. Hot tub is amazing however, your bringing water into the lodge which is a slip hazard no mop to wash it up? A list of everything you need to do before you leave: 1. Strip the beds 2. Clean and put away your dishes 3. Separate your rubbish and put it in big bins provided on the way out. 4. Open all windows before you leave. What exactly are you doing with the extra time you have to clean for Covid?? I myself had to rewash dishes that had been put away dirty by previous customers so you are checking for cleanliness? There was dust all over the wardrobe shelves that again we had to clean before placing our clothes on. There is a memo to say staff will come around to clean the hot tub so keep social distancing...there was not one staff member in sight and the hot tub never got cleaned and we know that because when planning to go in for second night there was leaves and all sorts floating. Although I enjoyed the peace and quiet and it was nice for what it was the little touches and actually seeing someone to communicate with would have made things a lot better and donât use Covid as an excuse for your cleaning expectations when there is very little evidence you are living upto what you are saying you are doing.
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Katie - Verified booking
The lodge was nice although a bit outdated.
The key collection is in a small area of reception with no one there to greet you. We didn't see anyone the whole time. The lodge doors lock very strangely and the door wedges when you are trying to get in. The cooker does not work. We tried loads of different combinations and could only get the grill to work. Couldn't cook dinner at all. There are no small glasses so we had to have pint ones. There is no floor towel for the bathroom or for the hot tub so we had to put some down. The shower door doesn't close properly so floods the floor. When you open the windows flies come in everywhere so maybe a fly catcher would be nice. There is no welcome basket or anything which for a luxury lodge is a disappointment The double bed had massive springs coming out of it. There is NO noise limit at all. We had a hen party screaming and shouting until 3am and we had kids. Not kid friendly for that reason. There wasn't anyone to tell or anyone around the inspect. All the furniture is old and out dated and broken. There was also glass, a bottle with cigarette butts and cups outside... They didn't check or clean the outside at all. There was also dog poo on the grass. Overall for £400 was completely no worth it and we were very disappointed. Also the hot tub wasn't full enough or cleaned properly.
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Graeme - Verified booking
Tried to contact the number left as had issues with the TV.
Rang and text on Saturday am and didn't get reply so resent message Sunday pm- still no reply. Had issue with hot tub Wednesday pm rang and text no reply so emailed and they came round a few hours later- we then made them aware of the issue with TV and was told girls would sort it in the morning. Was told had rang electrician re hot tub and they were waiting for him to come. Unable to use tub Wednesday evening. When got up Thursday morning tub was at 62 degrees, The girls came round - no electrician available till Friday. The tub was to be slightly emptied and filled with cold water so we could use Thursday and a thermometer was being left so we could check temperature- we went out and left them doing this and when we came back too much hot water had been let out so tub was freezing, they came back round and said they could could top up with hot water from boiler so we could use but by this time we had had enough so we declined. Lots of flies but nothing the owners could do about it-- fly spray and bombs left in lodges. Shelving in bathroom/ shower would be a good idea for shower gel/ shampoo.
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Lloyd - Verified booking
A friend and I stayed here in October and it was incredible.
Nigel and his wonderful mother could not do enough. As soon as we arrived a personal welcome via a beautifully positioned bike with a basket of treats was waiting for us at the entrance. Nigel greeted us and couldn't be more friendly and my dog Doug The Pug was immediately made a fuss of by Nigel. The accommodation is sublime and located in a beautiful field. Immaculate inside and sooooooo cosy. It had everything we needed for our stay. Nigel gave us a some history of how this came to be and you can really see his passion in the lodge itself. Oh and it has an eco friendly sanitary system too. If that isn't enough Nigel's mum made us home made scones with fresh strawberries and clotted cream and Nigel booked us into a dog friendly pub for a beautiful Sunday lunch. Beautiful walks and lots of nature all around ... my friend Michelle and I did not want to leave. Apologies to Nigel for having taken so long to write this but bravo on such an outstanding lodge and your attentive hosting. Michelle, Doug and I can't thank you enough :)
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James - Verified booking
Malvern View Lodge delivers fully on the promise of its name - the view is spectacular!
The lodge itself provides comfortable, well-equipped and spotlessly clean accommodation for a couple and (for dog owners like us) an utterly brilliant setting for your four-legged friend. Our little dog would have stayed forever, I have no doubt. We stayed three nights over the new year and even some of the wettest weather on record did not dampen our liking for the lodge, the village of Wadborough and, more generally, some of the most beautiful countryside in England. Special note should be made of Nigel, our host, one of the most warm, welcoming and helpful of any we have rented accommodation from. The hamper left for us was a particularly nice touch. Special mention should also be made of the village pub, the Masonâs Arms, where again we were made very welcome. The beer was great! I would unhesitatingly recommend Malvern View Lodge to anyone looking for a tranquil stay in the English countryside. We intend to visit again in the spring or early summer. What better recommendation could there be than that?!
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