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per nightJulie - Verified booking
Unfortunately we didn't receive a very warm welcome.
We booked the cottage in Jan and it was listed as dog friendly so we booked and paid for our small dog to come too. When I called to get key info the day before our arrival the owner said it would be ready for 4 and they would be in the door. (listing said ready for 3, but hey ho). She said she was busy and would come to see us on Mon morning. We arrived just after 4 and had just un packed the car when the owner turned up. On seeing our dog who was just sniffing around getting her bearings, the owner proceeded to tell us dogs not allowed in the bedrooms, hadn't we read their policy, had we brought blankets to cover the furniture at which point I said she doesn't go on the furniture. She then proceeded to tell us how much damage people and their dogs had caused and that was why she was no longer a dog friendly accommodation. All this time she stood with the patio door open, I asked twice if she wouldn't mind closing it so that our dog couldn't get out as the large gate onto the road was open. This was ignored and so I had to take my dog into the kitchen. We didn't receive any instructions on how to operate equipment at the property or how to find the badger cam that we'd read about. No friendly recommendations of nice places to go. The only info shared was negativity about our dog and how we must shower before using the hot tub. Just as well it is no longer dog friendly as the fields surrounding the cottage were beautiful and full of animals, but unfortunately no pavements on the road and no paths explained or found where we could walk the dog. On another subject we found it odd that there was a full sized dishwasher but only 4 cups, 4 plates 4 bowls 4 side plates. Very nice that the crockery was Denby, but again a negative note in the cupboard warning that any chips or cracks would be chargeable. Even worse that the kitchen sink was pot. Simple white crockery in abundance would have been preferable and more conducive to a relaxing break. We felt she had her priorities wrong and would have appreciated settees with more comfortable and supportive cushions. One of the seats in the jacuzzi was brown and the plastic coating was peeling off so we couldn't use it. It would have been helpful if there had been a folder with information about how to take the cover off the jacuzzi, how to turn it on and off, information about the area, the WiFi code, how to control the heating, restaurants to go to, the badger cam etc. Instead we were insulted and made to feel uncomfortable, tarred with a brush meant for others who had previously caused damage.
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Andrew - Verified booking
There is no disputing that this is a unique cottage in a great location and it was a joy to stay.
We had a fantastic week exploring the Ayrshire coastal path, traffic free cycle ways and Arran. However, there were some fundamentals which could be improved. The heating was barely adequate. Any warmth provided from the under floor heating was cancelled out by the draughts through the single glazed west facing windows and the gap under the kitchen door. A draught excluder against the door and secondary double glazing would help retain the heat. The gas fire in the lounge did generate some warmth but this did not extend to the bedrooms. The extra blankets provided proved to be essential. We generally consider ourselves to be fairly hardy, dressing appropriately in cooler weather and keeping our heating low at home, but the cottage was definitely chilly. Parking â we followed the instructions to park across the yard, so it was rather frustrating to find other vehicles parked outside the property with full views into our lounge and ground floor bedroom. It would have been preferable to have our car parked there so strangers could park further away. No visitor information was provided or a guest book from which we could glean any helpful advice. The internet was weak so it was difficult to access information. There werenât any reference books etc. which may have been helpful. The shower drain needed unblocking. The water spread over the floor and the squeegee brush provided was fairly ineffective. This is probably a maintenance issue. The cutlery and crockery were in some instances in short supply. The cottage sleeps 4 yet only 2 desert spoons were provided. Larger cereal bowls and more mugs/beakers would be useful, along with some microwave dishes with lids. The instructions in the cottage requested that the dishwasher should only be used when full, but there wasnât enough basic equipment supplied in order to do this, and we ran out of mugs etc. before it was full, so we mainly washed by hand. The ceiling drying rack was useful and clothes washed in the daytime, dried overnight.
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James - Verified booking
The problems we encountered were ones that could not be easily rectified.
On arrival, we could not miss the heavily stained carpet in the double bedroom, stains on the wall and a see through blind in the bathroom. The television had been changed from dish to aerial and without any instructions we were unable to watch live television. On the Monday when the office opened I spoke to Sheenagh and pointed out several problems, such as the shower in he double bedroom falling to pieces, which to their credit Sheenagh and Steve attended to straight away. Other things really need addressing by the owners, the twin bedroom which our nephew and his wife slept in had a musty damp smell on arrival, we were told that this was due to a lack of underfloor ventilation due to it being a stone floor, worryingly, there was an electric fire and a dehumidifier already in the bedroom. Despite our best efforts, this musty smell was there the whole fortnight. The beds were good in both bedrooms, but the setteeâs in the lounge were very uncomfortable and really need changing. We had several beetles appearing throughout the property during our stay. The location is not quite the cosy quiet place you would imagine a holiday let to be, we realised after the first weekend that using the front door of the cottage had to be done carefully as traffic from other cottages, estate vehicles, parcel vans etc, came within inches of our door and window at a speed I consider excessive. A speed limit with signs should be established. The twin bedroom has a security light outside which shined through the window keeping our family awake, so a blackout curtain had to be fashioned using a black blanket from our car. In the bathroom of the twin bedroom there was a heavily stained floor next to the toilet which appeared to be from a previous leak. Being a frequent client of Sykes, I have to say we were all pretty much disappointed with the property, and take no pleasure in posting negative feedback.
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Evelyn - Verified booking
Very well appointed and clean kitchen.
....Living and dining area 1 dining room chair requires fixing..very shaky. Overhead light very poor. Standard Lamp 1 bulb missing..no replacement left....Torches not working ..no rechargeable batteries as advertised.....Seating too low for disabled person ..a raiser could be fitted at very low cost...Sliding door between Dining and hall requires attention. Had to replace overhead light in hall bulb left...Bathroom Perfect. Bedroom 1 clean and tidy..bedroom 2 large and easy for wheelchair...however all mattresses require replacing as all were sagging in the centre so not a lot of sleep. Found myself sitting on the base and almost fell on the floor making this dangerous. The linen on all beds were Pristine this was great. I had asked for the double bed to have made into two singles this was not done. No linen left that we could do this ourselves. If all the little tweeks were done I would have no hesitation on recommending this cottage to anybody. It seems a great pity that the complaints let this cottage in such lovely surroundings down. And at the price I would have expected better and also being a member of the trust I felt very let down. Remember it is being advertised as a disabled cottage and this is from a disabled point of view. Evelyn Conn.
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Allan - Verified booking
The cottage is superb, the grounds are stunning but can someone please sort out the underfloor heating.
Initially it wasnât working so no hot water or heating but NTS staff reacted exceptionally well and had plumber in within a couple of hours, well done. Once fixed, the heating just kept heating and as I looked at thermostats they were all set to 25 or 26 degrees, our dogs thought they were on a hot plate. I reduced all to much lower temperature but after a while they all reset back to the higher temperature. Perhaps the thermostats could be made so that in order to alter temperature the NTS staff are required, I realise that is extreme but very evident that someone has been randomly attempting to adjust the temperatures and messing up the controls. Aside from that a great visit as always and really it isnât the problems that cause issues, they only become an issue if they cannot be addressed and I have to commend the staff with how they dealt with us, even providing mobile electric radiators to warm the cottage until the heating could take over. Also a tv in the bedroom would be fantastic as being wheelchair bound I sometimes like to stretch out on top of the bed to ease pain and a tv would help pass the time more easily as I do this. Will definitely be back.
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