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Heidi - Verified booking
Broom Cottage is a little gem and perfect location for exploring all North Norfolk has to offer.
The cottage was spotlessly clean, loved the bright, modern kitchen which was kitted out with plenty of equipment you might need if cooking and eating in. Our weather was stunning so taking breakfast in the cute little terraced garden was a perfect start to each day. I made sure i topped up the water for the many resident garden birds! and watered the hydrangea outside the front door - it was extremely hot weather and it looked like it had suffered a bit over the last 2 weeks. It had perked up by the time we departed though. We so appreciated the addition of the cool fan tower in the bedroom - a total must for the small twin bedded room in hot weather.. Beds all very comfortable. The only small comment i would make is that we were not aware of the 2nd bedroom only being accessed by the main bedroom - this was not ideal when needing to use the bathroom in the night. Perfect for a family but perhaps should be pointed out for other dynamics. All in all a fab stay. Apologies i forgot to write feedback in your sweet little book.
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Sarah - Verified booking
It was filthy.
Absolutely filthy. One read of the grease encrusted visitors book there are complaints of hygiene dating back years. I was booked with my elderly cancer patient father to stay during the Christmas period for 4 nights but went home after 2, as 2 nights breathing in thick black mould from every corner of the bedroom was too much for my lungs to bare. The state of the whole place was thick with dust, grease and grime.; spiders webs non living insects and mould. This stay was during COVID. All commercial rentals are legally bound to be deep cleaned after each stay. This place has not had a decent clean since the start of the Black Plague let alone covid. I left and went home and complained that night. Why didn't I complain at the time? Quite frankly if the standard of cleanliness and hygiene was deemed acceptable then the last thing I wanted was to let these non covid compliant strangers who thought this acceptable to come into the hovel with mine and my fathers belongings insitu. I was refused any refund
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Martin - Verified booking
When we arrived at this cottage it showed complete tranquility.
The area was very quiet and peaceful. When we went inside,the property was immaculate, it was well furnished clean and tidy and the bedrooms and bathroom were very comfortable. I would highly recommend Broom Cottage to anyone who wants to take a trip back in time ( the outside ) but once inside it is a very quaint property. One of the neighbors was very friendly and whilst walking our puppy she kindly told us about some lovely locations to visit. Would like to thank the owners, for allowing this cottage to be used by complete strangers, who knows what your going to get when a stranger walks into your property for the first time, there are moaners and there are happy people, we are a happy one. On the day we arrived we got there early, so I called and spoke to Mr A and he kindly said yes just come we are just finishing off some gardening and will be leaving shortly. Thank you for allowing us to use Broom Cottage for our first stay away during this COVID time. Martin R
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Philip - Verified booking
The cottage was very charming but we hit on a problem as soon as we arrived on the Saturday.
The smell of damp in the kitchen was very strong and so I had a good look around to find there was a bowl under the sink overflowing with stagnant water complete with spores. I tried to remove the bowl but soon realised the S bend was obstructing it. Also I was mindful of causing a greater problem. I contacted you but did not hear further. I also tried to contact the owner but did not get a response. On the Monday I contacted you again and soon heard from the owner who then came over to deal with the problem. She arranged for a plumber to call the next day to fully resolve the matter. However the main issue here is that I should not have been faced with this problem. The management and cleaning is clearly lacking and it was quite apparent the bowl of water had been there for some time. I appreciate the weekly rent was quite reasonable but there is a minimum standard and quite honestly I felt that some furnishing was tired and dated ie bed and sofa.
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Sharon - Verified booking
We came away from our break with mixed views, yes the cottage is quaint and the surrounding location is a bonus, however the issues that we had, due to our family dynamic, did dampen our break.
The decor of the cottage is lovely, the kitchen is compact but has what you need, the bathroom is well maintained and the beds are comfortable. The enclosed garden was perfect for the 2 year old to explore and he also enjoyed watching the birds. The biggest issue for us was the upstairs layout, had the sleeping arrangements been made clear we would not have booked this property. The twin bedroom and bathroom are both accessed via the main bedroom. While this will suit a family, this caused us some issues. I did contact the owner prior to posting this review and was offered a gesture of goodwill, she was very responsive and I felt I was listened to, however, I do suggest that the description is updated. Another practical addition would be a clothes airer, the weather was extremely wet and we found it very difficult to find anywhere to hang out coats so that they were dry for the next day.
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