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Katarzyna - Verified booking
Reception feedback Reception on site - not pleasant and not willing to help.
I have been challenged for face covering despite being exempt and wearing bracelet but the receptionist who did not wear the face mask herself. On the question why am I being challenged she said "my boss told me to do so". When Ive asked either she understand the law and either she is not allowed to ask me this question - she didnt bother. When Ive asked why she is not wearing one, she said "my boss told me not to wear one as Im behind the window" - what a joke. Phones were down with no information to customers at all. It was the hottest week in the UK but we were unable to use outside swimming pool because some filter got broken. absolute joke to dont have a critical spares on side in case of any issues. The reception seemed not bothered at all and only displayed the notice that swimming pool is out of order without any indication how long this will take. Nobody on arrival. Unable to find property we booked. Went to pub to ask the question and yet rude woman asked me to leave because she is not reception and she could help if I tell her where do I stay (haha) which I didnt know from Sykes booking. Left and avoided the place. Property - owner feedfback Property itself great fit for our family. Very well equipped home. The frying pans were out of use but after communicating with the owner, I had replacement within hour (yes! within an hour). Owner very amazingly supportive, directed me to the property as Sykes booking website has failed to provide clear details how to find the property. Paul - the maintenance guy very friendly, came and resolved heating issue for me. He meant to come every day to clean the hot tub but he has not arrived in last 2 days - pity. Location amazing, quiet, green in the middle of nowhere really but with 25min drive to the beach. Local towns lovely (Looe charming). It was amazing stay! Id recommend 100%.And owner first class as I said - very supportive! Dont bother with reception and pub - you dont need them to have a lovely holiday !!
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Shion - Verified booking
The photos completely misrepresented the lodge.
On arrival the hot water wasn't working. When I called the number from my bookung email I spoke to a very well meaning gentleman from the cleaning company. He was helpful and very apologetic but did let slip that the owner said they would contact us to let us know about the lack of hot water. I'm still waiting for this information from the owner. A plumber was apparently booked to come the next morning. No one arrived. The helpful gentleman from the cleaning company allowed us to move to the lodge next door which is owned by the same people. We saw the plumber arrive late in the afternoon so thank goodness we moved beforehand. The general disrepair of the whole lodge was very different to the photos. I would not recommend these lodges to anyone. Sykes Cottages who we booked through were helpful throughout and the gentleman from the cleaning company was too. However the owners severely let down the whole holiday.
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Katherine - Verified booking
We always go camping, so this was a real change for us.
We hugely appreciated arriving to find scones, clotted cream and jam and enough supplies for a few rounds of tea and coffee! The cottage was lovely and clean (it had clearly been totally disinfected prior to our arrival), and the kitchen was well equipped. We appreciated the fact that with Covid 19 the staff wanted to ensure that everyone had at least two swims guaranteed - and we booked these in as soon as we arrived. We had the outdoor pool to ourselves and shared the (quite large) indoor pool with one other family, with a rope separating us. The staff at the bar and the restaurant were really welcoming and friendly. All in all, it was a really lovely stay - a real treat for us as a family! Many thanks.
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Jane - Verified booking
Beautiful building.
I like to see historic buildings restored and used. The building had character with all modern amenities. It was comfortable and well equipped with necessary appliances. The bed was comfortable with good quality linen. The hamlet of Frogwell was quiet with pleasant walks from the house or nearby Callington. Good places to visit after short drives. Really enjoyed our stay, even though the weather was not the best we managed a lot of outdoor activities from the location. I would highly recommend the cottage to people who enjoy the countryside, being outdoors and who love buildings with character and comfort.
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Jane - Verified booking
The house was one of the most well-stocked houses I have stayed in and overall we had a fantastic stay.
Wine and milk were left for our arrival and the hot tub was ready. There was a slight issue with the smell of damp in the downstairs bedrooms but nothing could be seen. It would also have been useful if the instructions re the shower cutting off the heating could have been more prominent. Despite these small issues, we had a really great time and i would certainly think of booking through Sykes again. When booking the house staff were very helpful in answering questions and i couldn't fault the customer service before and after booking. The email reminders and easy access to my account were great.
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