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per nightKatarzyna - Verified booking
Reception feedback Reception on site - not pleasant and not willing to help.
I have been challenged for face covering despite being exempt and wearing bracelet but the receptionist who did not wear the face mask herself. On the question why am I being challenged she said "my boss told me to do so". When Ive asked either she understand the law and either she is not allowed to ask me this question - she didnt bother. When Ive asked why she is not wearing one, she said "my boss told me not to wear one as Im behind the window" - what a joke. Phones were down with no information to customers at all. It was the hottest week in the UK but we were unable to use outside swimming pool because some filter got broken. absolute joke to dont have a critical spares on side in case of any issues. The reception seemed not bothered at all and only displayed the notice that swimming pool is out of order without any indication how long this will take. Nobody on arrival. Unable to find property we booked. Went to pub to ask the question and yet rude woman asked me to leave because she is not reception and she could help if I tell her where do I stay (haha) which I didnt know from Sykes booking. Left and avoided the place. Property - owner feedfback Property itself great fit for our family. Very well equipped home. The frying pans were out of use but after communicating with the owner, I had replacement within hour (yes! within an hour). Owner very amazingly supportive, directed me to the property as Sykes booking website has failed to provide clear details how to find the property. Paul - the maintenance guy very friendly, came and resolved heating issue for me. He meant to come every day to clean the hot tub but he has not arrived in last 2 days - pity. Location amazing, quiet, green in the middle of nowhere really but with 25min drive to the beach. Local towns lovely (Looe charming). It was amazing stay! Id recommend 100%.And owner first class as I said - very supportive! Dont bother with reception and pub - you dont need them to have a lovely holiday !!
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Emma - Verified booking
This was our first time in Cornwall so we were really excited to stay in number 39.
It is a really quiet, peaceful, safe place. In a great location, lots of space, clean and tidy. Fab facilities - most appliances seemed new. DVD player and dvds brilliant for the evening. Our children loved the fudge/shortbread/harribo gifts. Plenty of towels, and plenty of cleaning products too. There were some things that I felt i needed to mention: A long handle sweeping brush and a vacuum cleaner would be useful (especially the vac if pets stay) Instruction manual for warm water, shower, washer, leaving the property (what is required regarding bedding and towels), site facilities etc.. would be useful. New shower as the current one is not very powerful. Colander in the cupboard needs a good wash as it looks mouldy. One of the chairs needs fixing as one of the bars kept popping out and the table needs tightening up. The bedrooms are damp - bedding feels damp/cold every night, clothing feels damp and smells musty. We left the windows on the latch to help with condensation but nothing really worked. Wardrobes smell really musty so we couldnât use them. Unfortunately we had to leave a night early as the dampness set off one of my childrenâs and husbands asthma. So we felt it best to leave early to ease the asthma cough/breathlessness. Apart from the dampness we had a lovely stay.
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Ruth - Verified booking
This accommodation was all that you needed home from home feel and very comfortable beds and cosy living room/kitchen.
The swimming pool and sauna was great to use we swam every day but we did use the shower facilities there after reading that the hot water didnât last long in the bungalow but to be quite honest with the children it was just easier to shower straight after swimming so it suited us they were lovely and warm and kept very clean. The pub is absolutely beautiful the old hall is magnificent the staff were friendly. Also to point out Kevin the maintenance guy was so friendly and helpful (after having a heating problem he was straight on it and was sorted out) lots of lovely little places to go to we went into Looe, polperro, Galiath Falls were breathtaking and hearing the roar of the water! We shall definitely go back to this site the history surrounding it was amazing you can see the old pictures around the little arcade and pub which was really useful to read and the kids enjoyed looking it up as well couldnât fault this at all it was all in all a wonderful week away!
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Louise - Verified booking
The bungalow is very well equipped for holiday stays, lots of kitchen items, cleaning products and overall very comfortable and homely.
The downfall is the bathroom, both my girls were looking forward to having soaks in the bath (only a shower at home currently), but the bath takes a considerable amount of time to fill with the hot water only lasting for approx 1 minute before this stops. We called the owner to be told this was normal and the shower was electric so to use this instead, however the shower jumped from extreme hot temperatures to freezing cold regardless of the settings used. The TV had low or poor signal the whole time, which prevented us from watching any other channel than BBC 1 without it cutting out all together or looking at a black screen every few seconds. The bungalow is a great base for families to explore Cornwall, and situated in a lovely spot for children to play on the play area, whilst always being in eyes view. With a few adjustments this would be perfect for all to enjoy. We booked for the week so the lack of shower & bath really affected our enjoyment of the bungalow.
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Shion - Verified booking
The photos completely misrepresented the lodge.
On arrival the hot water wasn't working. When I called the number from my bookung email I spoke to a very well meaning gentleman from the cleaning company. He was helpful and very apologetic but did let slip that the owner said they would contact us to let us know about the lack of hot water. I'm still waiting for this information from the owner. A plumber was apparently booked to come the next morning. No one arrived. The helpful gentleman from the cleaning company allowed us to move to the lodge next door which is owned by the same people. We saw the plumber arrive late in the afternoon so thank goodness we moved beforehand. The general disrepair of the whole lodge was very different to the photos. I would not recommend these lodges to anyone. Sykes Cottages who we booked through were helpful throughout and the gentleman from the cleaning company was too. However the owners severely let down the whole holiday.
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