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per nightRowan - Verified booking
Unfortunately, my stay wasnât brilliant.
The first day we got there we got given key fobs that didnât work. So we had to spend half an hour ringing different number to try and get hold of someone to come down and let us in, and give us a new gate code. In the morning we tried to shower and there was no hot water. This continued for a full weekend. We had cold showers for 3 nights in a row after paying 600 quid to stay there. We were told the hot tub takes 1 hour to warm so we could at least jump in there with no hot water. It took me seven and a half hours to heat the hot tub to a standard where it was warm enough to warrant getting in. I checked on the fire every half an hour and used nearly two bags of wood. We took the dog which was lovely, but the hoover didnât work and we had nothing but a dust pan and brush. So naturally there was dirt and sticks on the floor between the dog and making the fire and there was no real way to clean up. The sofa was very uncomfortable and me and my partner spent the weekend alternating between sitting on the floor and the sofa. Overall the weekend was a 1 star weekend stay. Really disappointing as the location is lovely and secluded and it could be a nice stay. Should have read the reviews properly as it seems the issues are on going and still unresolved.
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Anthony - Verified booking
Our entry to Lake View Lodge was some what of a task in its self as we arrived after the park closed.
However once we gained entry to the park and at the lodge we where blown away. The welcome package for us and our dog and the Christmas Tree made it feel very festive. We loved the fully equipped kitchen, made preparing meals easy. Loved the walk in shower. The whole layout of the lodge was prefect given its size and the views were spectacular. If you like to eat out we would recommend the Ye Old Forge Valley Inn in West Ayton, or The Mayfield in Seamer. Both allow dogs inside. We have enjoyed our stay and would look to rebook in the future. However, this would also depend on few things being fixed, replaced etc, which we have directly emailed the owners and Sykes about. We did read the reviews prior to booking the lake view lodge, which gave us an insight as to what to expect Despite the list of things that need addressing and things that we think could add. We didnât want to end the email on a negative note and wanted to we had a good time, enjoyed the hot tub, sitting out on a morning watching the world go by and would definitely recommend the lodge to family and friends. As well as rebooking ourselves.
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Laura - Verified booking
Our time at sunset retreat was brilliant.
It was a beautiful place to stay and everything was very clean. The cabin was very private. The fairy lights all in the cabin and the ones above the hot tube made it so cosy and pretty. The cabin had all the facilities you could need (oven, dishwasher, fridge, small freezer) and everything was provided (towels, hand soap etc.) just like if you were staying in a hotel. The cabin had central heating which warmed the cabin up really quickly but there was also a log burner too. The hot tube was amazing very clean and stayed hot throughout our stay so we could jump in without having to wait. Loved how easy check-in and check-out was, just turn up and the key was in the door and leave the key in the door when leaving. The only one thing I would add is if would have been useful if there was some basic instructions for the oven, dishwasher and the buttons on the hot tub. Overall 10 out of 10 and hope to go again in the future :). Thank you sunset retreat.
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Andrew - Verified booking
The first impression (view) on arrival was a hanging basket at the side of the door which was totally dead, hardly a good first impression.
. The lodge is listed as 5 "ticks", I'm not sure how this is derived, but there was a lot of issues we encountered, firstly there was no information pack about WiFi, heating controls etc. Also, the extractor fan in the shower room didn't work and it was EXTREMELY dirty, there was cobwebs all around the ceilings which had captured "daddy longlegs", the roof leaked on to the wood burning stove and between the breakfast bar and sofa when it rained, there was a lot of grease splashes on the wall to either side of the hob. The outside table and chairs were VERY dirty and the overhanging roof soffit where you sit outside was again VERY dirty and needs brushing down. I have photos which I will share on an email as I also have a query regarding the price we paid (£882.00) for a week in September when it's £706.00 for the same week next year, and it was going to be £574.00 for the same week last year which we had to postpone......
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Stuart - Verified booking
On arrival, everything looks perfect, logs provided as listed, but only 1 firefighter and no matches.
The fridge has a broken shelf on the door, where milk and bottles should go, but we managed ok. The shower screen support bracket is loose, insecure, and could potentially be a danger if left in this condition. The log burner was full of ashes, and burnt wood, obviously not been cleaned or emptied it out since last used, we had to clean it before we could light it. In the cupboard with the dishes, there were a large spider inside one of the dishes, complete with web, and one of the smaller cereal dishes has a dirty crack in it. Also, the burner for the hot tub was full of ashes too, this had to be emptied out and cleaned before use. On the whole we were pleased with the welcome pack, dog biscuits and bucksfizz etc. We would like to say, we actually left the cottage in a cleaner condition than we found it, hence we were actually 10 minutes past the checkout time before we left.
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