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per nightNiall - Verified booking
Where to start, based on previous reviews for this property i am surprised to be leaving this feedback.
It does appear that most of the issues experienced are probably outwith the owners direct control and most likely lie with 3rd party contractors (cleaners, hot tub maintenance & holiday park), however all issues stated below did affect out experience and the lack of communication and feedback from either the owner or Sykes has frankly been shocking. Firstly the overall cleanliness was very poor. The Hot tub water did not look like it had been changed since the previous guests, dishes were dirty, there was dust and cobwebs in a number of places and the bedsheets were already covered in dog hair on arrival. Its seems the only housekeeping that had been done since the previous guest was to replace the bedsheets and towels. On Friday the hot tub was accidentally drained by the hot tub maintenance company and left like this until 3pm. This ruined the one day of the week we had intended to spend at the caravan all day. To top this off it also became apparent that there was no water, not even one drop. On speaking to people from the park we were informed this is common on a change over day (so Friday and Monday) as water is supplied from a bore hole and due to the number of hot tubs on site there is not enough water to go around. As such we were forced to go out for the day. However what makes this worse was the lack of feedback and communication from either the owner of Skyes, it was impossible to get hold of either. After a number of hours trying to get hold of someone to sort this issue either by phone, messages or email i gave up and went out. Upon return at 3pm the owner was filling the hot tub again. The owner did state that would reimburse us for that days stay and an email would follow, no email has since been recieved. Sykes did eventually get in contact via phone 30 hours afterwards and compensation was discussed, however again no further feedback has since been recieved and no compensation given. The "restaurant" on site is extremely poor. If your lucky you will get a drink (after a 30 minute wait) but expect the food to be limited to a burger and chips only. The restaurant was also extremely filthy and staff miserable. I would say that the over all location is reasonable and the caravan does have a good range of facilities. These is sky, a smart TV and a number of other usefully items. The owners did leave a nice welcome pack with prosecco and some goodies which was nice. Its just unfortunate that everything else did not reflect the same high standard else this review would have been very different. I would not recommended ever booking through Skyes as they are impossible to get hold of. I would recommended avoiding this park if you plan on staying over change over days as you will have no water all day with no prior warning!
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Marguerite - Verified booking
I have a number of observations re Starwood and the site.
There are obviously some issues with the water supply on site. We were unable to utilise the showers early mornings as the tanking system used apparently has had a fault for some time with no or very little water pressure. With Starwood itself there was an issue with the main toilet. We were unable to flush. The owner was advised but he was unable to arrange a fix. As this was an issue I was forced to undertake a repair. It wasn't difficult but not what I was looking to do. In addition the outside space could do with a bit of care and attention as it wasn't really condusive for outside entertainment, and I believe the site has banned the use of BBQ,s. Finally a little more attention to the general cleaning of the cabin would not go amiss or cleaning under the beds as an example. Sorry to go on but the cabin has the potential to be excellent and we had a very good holiday. Regards Marguerite and Ken
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Linda - Verified booking
Wonderfully peaceful location, we hardly saw a soul during our 4 days there other than fellow dog walkers.
Seriously relaxing...the hot tub was fantastic although not all the jets are working so we had to "rotate" for the best spot, but lovely and hot! Very clean and tidy on arrival. The resident ducks were so cute and we even had a visit from a whole swan family. Only very minor grumbles from us. One single bed needs some maintenance, it feels very rickety, and maybe a new mattress on the double as the springs are very prominent. New shelf needed in the fridge as everything falls into the veg drawer, a small leak from the heated towel rail and the decking is quite slippery and could do with a sweep. The only refuse bins we could find were on the other side of the site which meant rubbish bags in the car but not sure if we maybe missed closer ones? These are really tiny issues...would we return? Absolutely!! What a beautiful property you have. Thank you.
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Lydia - Verified booking
We had a lovely stay at Aln cabin.
It was good to have the grass area outside to toilet our dog first thing in the morning and at night. Managed one drink sitting in the bench outside as the weather was warm that late September evening. Yes the sofa was a little low but being of petite size did not really notice. The only things we could have done with inside were a few hooks on the bathroom door to hang a dressing gown, some sauce pan lids and a spare toilet roll. The owners lived onsite but kept away unless there was an issue. This we found rude. Other properties where the owner lives near they always said hello. The cabin is in a good location for exploring and there is lots to do with a dog. Longframlington has a lovely butchers and The Running Fox is idea for breakfast, if booked. Would certainly consider staying here again in the future.
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David - Verified booking
We had issues with the kitchen lights which we had to reset using the fuse box(apparently fixed the week before) both toilet seats were held on by one fixing, shower in main bedroom cold(waiting for part).
Main bathroom bath tap not very clean and shower head the same. Noticed lots of cobwebs in both bathrooms and high up in the living room(so whoever cleans ) doesnât vacuum these up. The garden space was ok but I had to remove a dead bird before my dogs could get to it. So safe to say we never used the showers or bath or hot tub for that matter. On the first morning we both were itching from the bed so made the decision to pack up and return home so we will not be returning to Starwood again. I did let the owner know when he rang me about an electrician been sourced for the light so overall not a very good experience and for the price we paid NOT good valueâ¦Doubt we will get any money back and if not(lesson learnt)..
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