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Jeff - Verified booking
Upon arrival the lodge seemed ok.
It was on par with other lodges we've stayed in. However after being there a day we realised that there were a number of issues. The windows are extremely difficult to open and only one of us could open them. Particularly problematic in the bedrooms where (due to the hard mattresses and substandard pillows) we couldn't sleep. To compound that it was so stuffy in the night and we couldn't get the windows open. Very dangerous if there was a fire. The TV kept freezing every time a car or person went past. There was a sticky blue substance on the back of the bathroom door on arrival plus dog hair on two of the bedroom throws (more on this below). The bottom step to the lodge needs urgent attention as the side of it came off when my elderly mother came up the steps. It is a serious hazard. I wouldn't stay in this lodge again but would stay on the site as it's lovely. Since we came home we've now been charged £30 extra on our card for what they've called "excess dog hair". The lodge is advertised as dog friendly?? We spent two hours cleaning this lodge before we left and took photographs to support this. We are disgusted as the photos they sent to 'prove' this show white hair yet our dog is a short haired black lab?? Our dog was groomed before we came on holiday is is not a big moulter so we dispute this. Plus we used their hoover to vacuum the whole lodge before we left. We even stripped the beds for them and put the laundry in the bathroom. We are looking at our options regarding the £30 but would advise anyone with a dog not to use this lodge. We will not be booking again!
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Barbra - Verified booking
We originally booked the Bella Mere but, apparently owner cancelled 2 weeks before our stay?
So after numerous phone calls to yourselves we managed to rearrange a different property on the same site which was a day later each end of the holiday, which meant we had less time with friends we went with. We stayed in the MoJo which was very unsettling & disruptive because of numerous issues we had with the hot water from day one & throughout which made us leave your site a day earlier . Before we set off to stay at the Mojo we were given £50 compensation which was really unacceptable as the arrangements & days were changed thatâs including the arrangements we made back home too. We would like this matter looked into & compensation considered because of the various hot water & disruption throughout our stay, including days out with our friends who were staying in the ocean terrace.
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Alan - Verified booking
Generally the lodge is ok Good showers and all items worked and it was clean and ...
Generally the lodge is ok Good showers and all items worked and it was clean and the following points donât stop a holiday being good but do take away from a really good experience and if someone does not tell you the little things you canât resolve them It is tired the just double bed has roll together now so one of us had to sleep in the spare room To get some sleep The crockery needs a go through as some of it is worn and chipped There are 3 blown double glazing windows in the lounge The kitchen blind needs a clean The decking needs a clean and a restain and 1 of the one decking rails has come away Our holiday was not impacted by these points apart from the bed if you want top ratings attention to detail has to happen
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Deborah - Verified booking
We stayed here recently.
The chalet was spotlessly clean and very comfortable. The kitchen was well stocked and the welcome pack with a few dishwasher tablets and some washing up, tea coffee sugar and milk was a really nice touch. The whole site was clean and well maintained. Its placed an excellent spot to be used as a base to travel around. There is a small children's playground but I would say that young families and/or older families with no children would love it there as its quiet, peaceful and set in stunning surroundings. It's not necessarily a place most teenagers would love due to the lack of WiFi and being a small site. However phone signal coverage was very good. We would definitely come back. It was perfect for us and our two dogs.
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Philip - Verified booking
Beautiful quiet location about 20 minute walk from Coombe Martin.
Its a wonderful base for exploring north devon -20 mins to lynmouth and woolacoombe by car. The chalet had picturesque views of the open Devonshire countryside with a lovely balcony to sit and enjoy on an evening. Adjacent is a huge field where you can let your dog run around and play safely off the lead. Inside the chalet was cosy, spotlessly clean and everything you would need for a self catering stay. Owner/manager Kelly was so sweet and on the last day we went to check out, she said we could stay an extra night if we wanted too which of course we obliged as we didn't want to leave! Thank you so much for a wonderful stay we will certainly be back again in the future to visit this beautiful part of Devon!
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