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£58
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From
£160
per night
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£88
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£63
per nightJeff - Verified booking
Upon arrival the lodge seemed ok.
It was on par with other lodges we've stayed in. However after being there a day we realised that there were a number of issues. The windows are extremely difficult to open and only one of us could open them. Particularly problematic in the bedrooms where (due to the hard mattresses and substandard pillows) we couldn't sleep. To compound that it was so stuffy in the night and we couldn't get the windows open. Very dangerous if there was a fire. The TV kept freezing every time a car or person went past. There was a sticky blue substance on the back of the bathroom door on arrival plus dog hair on two of the bedroom throws (more on this below). The bottom step to the lodge needs urgent attention as the side of it came off when my elderly mother came up the steps. It is a serious hazard. I wouldn't stay in this lodge again but would stay on the site as it's lovely. Since we came home we've now been charged £30 extra on our card for what they've called "excess dog hair". The lodge is advertised as dog friendly?? We spent two hours cleaning this lodge before we left and took photographs to support this. We are disgusted as the photos they sent to 'prove' this show white hair yet our dog is a short haired black lab?? Our dog was groomed before we came on holiday is is not a big moulter so we dispute this. Plus we used their hoover to vacuum the whole lodge before we left. We even stripped the beds for them and put the laundry in the bathroom. We are looking at our options regarding the £30 but would advise anyone with a dog not to use this lodge. We will not be booking again!
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Charles Barry - Verified booking
Very well equipped and clean.
However some things need attention. The walk-in shower in the en-suite produced extremely hot water which could not be controlled. The temperature control mechanism did not work making the shower quite dangerous to use. The dining table chairs were in poor condition and a possible danger as their backs were unstable. The television is too small and difficult to see clearly from the settee (at least for elderly people). It had also been left in a confused state re the channels. Not all the electric lights were working. The sofas were very uncomfortable. In addition we were very disappointed in the Mullacott Park site. Although most of the lodges looked very modern and well cared for there was also a lot of debris strewn around the park. In addition there was no reception, the cafe/coffee lounge was closed and the launderette very shabby looking. There was also only a small space between our lodge and the next one making it difficult to park our car.
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Alison - Verified booking
The piles of dog poo in the garden was a huge disappointment.
We had four children aged 8, 6 & twins aged 2. One reason I booked 35 was because of the safe outdoor play space. Having been cooped up in the car the children were desperate to play outside BUT they couldnât because of the dog poo. The information gave Tel 1 and Tel 2 as contact BOTH were the same number. When I phoned the woman said she was in Portugal. How much did that cost me?? Fortunately the problem was dealt with the next day. But the children really missed out. There were several loose tiles on the kitchen floor. No instructions for the dishwasher. The bolt on the door of the lower bedroom was unusable as it was not aligned. These things could easily be rectified. The Lodge itself was lovely, well equipped and ideally situated for Watermouth Castle. As I paid in excess of £800 for 3 nights, I think it is pricey. Am I eligible for compensation? Alison.
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Colin - Verified booking
We had a great holiday thank you.
Unfortunately, the lodge and the neighbours were a problem. One of the bathrooms smelt very bad. All of the showers are dirty with mould. One of the bathroom sinks was loose. Many of the small floor tiles are loose (grandchildren hazard). Flooring has lifted by the fridge (trip hazard). Dish washer did not work (we left some plates in it) my wife cleaning out 3 handfuls of mould / food from the machine but still didn't work. Corner kitchen cupboard smelt of mould and actual mould on some pots. We had to clean the burnt frying pan and saucepan. A hoodie left in the cupboard. Socks found under a sofa. Ice cream left in the freezer (Nut allergy hazard). We complained direct to Park life for the neighbours extreme loud shouting / parties until 2am ish in the morning for 3 nights running. So, unbearably bad in all.
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Lizzie - Verified booking
We had a wonderful week away!
The setting is so private and peaceful with beautiful views around the park. Lovely location for nice long walks. The area has lots of hills, and breathtaking scenery. There were a few niggles that I have fed back to the property owner, that did not detract from our holiday. Basic kitchen utensils provided, all towels and bed linens. Big comfy sofas and plenty of stools to sit at the kitchen table. Selection of games and puzzles provided. Bed set up as described. Two king size beds- one with bath and toilet en suite, one double with a shower en suite, one twin room and one main bathroom with both bath and shower. Seemed to have a tv in most (if not all!) bedrooms, bedside lamps etc. washing machine and drying rack available which was nice. Fridge freezer huge! Thank you.
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