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Jeff - Verified booking
Upon arrival the lodge seemed ok.
It was on par with other lodges we've stayed in. However after being there a day we realised that there were a number of issues. The windows are extremely difficult to open and only one of us could open them. Particularly problematic in the bedrooms where (due to the hard mattresses and substandard pillows) we couldn't sleep. To compound that it was so stuffy in the night and we couldn't get the windows open. Very dangerous if there was a fire. The TV kept freezing every time a car or person went past. There was a sticky blue substance on the back of the bathroom door on arrival plus dog hair on two of the bedroom throws (more on this below). The bottom step to the lodge needs urgent attention as the side of it came off when my elderly mother came up the steps. It is a serious hazard. I wouldn't stay in this lodge again but would stay on the site as it's lovely. Since we came home we've now been charged £30 extra on our card for what they've called "excess dog hair". The lodge is advertised as dog friendly?? We spent two hours cleaning this lodge before we left and took photographs to support this. We are disgusted as the photos they sent to 'prove' this show white hair yet our dog is a short haired black lab?? Our dog was groomed before we came on holiday is is not a big moulter so we dispute this. Plus we used their hoover to vacuum the whole lodge before we left. We even stripped the beds for them and put the laundry in the bathroom. We are looking at our options regarding the £30 but would advise anyone with a dog not to use this lodge. We will not be booking again!
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Robin - Verified booking
The holiday was a little spoiled by some issues with the property.
(1) The under kitchen sink waste failedâ¦. It came apart without us knowing allowing a previously full washing up bowl of water to run straight on to the floor. (2) The main front door was very difficult to lock due to wear or bad adjustment. (3) Both kitchen taps were constantly dripping despite us trying to turn off. (4) The Fridge kept âgurglingâ which may have been due to considerable frost build up. (5) A single âslatâ was missing from the kitchen blind (found under water soaked kitchen sink unit). (6) The front door frame was not fully sealed to the weather elements as you could see âdaylightâ above the door from inside the cabin. (7) Not enough information provided in the âWelcome Bookâ, regarding how to deal with emergencies or request help. Nothing was immediately obvious to myself, my wife or a neighbour from a neighbouring cabin. Due to the âplumbing failureâ on our last evening on-site, and the resulting clean up operation we had to undertake, we feel a written apology should be forthcoming from the owner as we had to telephone and cancel an evening meal we had booked in Ilfracombe.
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Charles Barry - Verified booking
Very well equipped and clean.
However some things need attention. The walk-in shower in the en-suite produced extremely hot water which could not be controlled. The temperature control mechanism did not work making the shower quite dangerous to use. The dining table chairs were in poor condition and a possible danger as their backs were unstable. The television is too small and difficult to see clearly from the settee (at least for elderly people). It had also been left in a confused state re the channels. Not all the electric lights were working. The sofas were very uncomfortable. In addition we were very disappointed in the Mullacott Park site. Although most of the lodges looked very modern and well cared for there was also a lot of debris strewn around the park. In addition there was no reception, the cafe/coffee lounge was closed and the launderette very shabby looking. There was also only a small space between our lodge and the next one making it difficult to park our car.
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Diane - Verified booking
Regrettably the wifi at the property didn't work.
The system is parkwide and it seems over-complicated to sign up to (never had to do anything like it for signing into wifi in a pub, etc., when we eventually figured it out, we then received an e-mail to say that the system at the park wasn't working and unlikely to be fixed for sometime as they were waiting for parts. The listing did state that wifi would be available, I suggest that this is changed to 'subject to availability on the park' for more accuracy. The photos of the property were obviously taken to show the lodge in it's best light and to be honest the inside was excellent - clean and furnished to a good standard. Unfortunately, the outside was disappointing - the location is rather hemmed in by other lodges around so there is a feeling of claustrophobia and the view from the hot tub was the front of our car! We were rather expecting a pleasant view of at least some greenery if not the distant ocean!
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Neil - Verified booking
This cabin exceeded my expectations to be honest.
Very roomy and practical for a family of 4. Iâd definitely stay again. Good location on a nice park and the Depot pub next door is great for food. Iâve only marked it down on maintenance for a couple of minor points. The dishwasher door handle (integrated) was half off but I fixed this while I was there. The oven and cooker hood lights have gone, a shelf in the en-suite needs to be replaced as itâs broken, a small coffee table in the lounge was broken and needs replacing, and finally the hoover hadnât been emptied for Iâd say a year, which seems to be an issue with every Sykes property we stay in! The only improvements Iâd make personally would be a TV in the master bedroom and a screen on the front of the hot tub for some added privacy from the cabins opposite. Other than that we really enjoyed our stay and we would definitely recommend Seascape Retreat to anyone looking to holiday in the area.
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