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per nightRachel - Verified booking
From the photos it looked like a typical mass market holiday challet and we expected that it would be fine, clean and functional and perfectly adequate for a short break as a base to tour.
When we arrived the site strongly marketed it as a luxury holiday home for a disabled person. That changed our expectations and left us feeling utterly annoyed as it was basic, not that well maintained, pretty impracactical and not in any way luxury and not suitable for a person with a disability except that it was on one level. However, when I re read Sykes' property description on my return home, it was accurate and had only given 3 stars which was fair. It was very attractively set in a private dip in the wooded valley. We enjoyed sitting out in the evening, alhtough it was next to an unmaintained area of weeds and deteriorating decking and damaged steps up to the lodge. The beds were comfortable and the bedding clean and fresh, the fabrics were nice in the unit and it was nice to be able to order food if we wanted it. Other than that it was not great. The kitchen provision was very basic and minimal, with a low powered microwave, cracked ceramic hob, feeble extractor and all quite cramped, especially the dining room table. The toilet was not pleasant being directly off the living room and facing the door and the floor got dirtly easily and was not cleanable. There were insufficinet surfaces to put toiletries on or have contact lens or toothbrushing facilities on hand, few places for 3 people to hang wet towels and the fittings were a bit rusty. There was one bin and no provision for recycling in the cabin. We only found out that there was recycling as we were leaving by which point it was too late. The guest information was not that usefull it was more of a marketing pack for luxury accommodation. It would have been helpful to have a sweeping brush to get rid of the sand inevitably picked up from being on the beach. My daughter got a splinter from playing in the playground as child friendly bark had not been used and the windows of a cabin running along the path opened out onto the path a head height of my daughter and a risk for passers by to walk into. My husband mislaid his keys and asked reception to lock the cabin for us whilst we were away that day. They said they would but forgot and it was unlocked when we returned at the end of the day. We also did not have hot water one of the days. It was definatley not quality - basic equipment, small TV's, cheap fittings, neglected bathroom, no wi-fi except a the bar etc and not for a disabled person who having wheeled themselves in would have to navigate oddly shaped carpet edges then would not be able to reach the pegs to hang their coat, no seating to use the shower and good luck with the WC! - not the welcome I would want if I were a wheelchair user. These comments are only applicable to the owner though as Sykes do not say that it is luxury and do not say it is for a disabled person.
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Robin - Verified booking
The holiday was a little spoiled by some issues with the property.
(1) The under kitchen sink waste failedâ¦. It came apart without us knowing allowing a previously full washing up bowl of water to run straight on to the floor. (2) The main front door was very difficult to lock due to wear or bad adjustment. (3) Both kitchen taps were constantly dripping despite us trying to turn off. (4) The Fridge kept âgurglingâ which may have been due to considerable frost build up. (5) A single âslatâ was missing from the kitchen blind (found under water soaked kitchen sink unit). (6) The front door frame was not fully sealed to the weather elements as you could see âdaylightâ above the door from inside the cabin. (7) Not enough information provided in the âWelcome Bookâ, regarding how to deal with emergencies or request help. Nothing was immediately obvious to myself, my wife or a neighbour from a neighbouring cabin. Due to the âplumbing failureâ on our last evening on-site, and the resulting clean up operation we had to undertake, we feel a written apology should be forthcoming from the owner as we had to telephone and cancel an evening meal we had booked in Ilfracombe.
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Mohomed - Verified booking
Overall, we had a really great time at the cabin and would go again.
Very clean property and well equipped. Appreciate the tea and coffee box and small dishwashing liquid. Also, really appreciate the small bottle of milk in the fridge. Things that could make the property more comfortable 1. Warmer lighting: white bulbs aren't great for a cottage/cabin. Make it feel less relaxing. 2. Retractable awning: It rains a lot in England, an awning would allow guests to sit on the deck and enjoy the views. 3. Wifi: it's not that expensive to add wifi to the cabins. Sykes confused us with the instructions they sent about checking in. Email said we need to collect keys from reception but there was no one there when we arrived at around 5pm, we tried calling the number provided but no one responded for 20 mins so we just went to the cabin and found it open with the keys inside. We did get a text from the number we were calling, a few minutes later, confirming that it is self check-in.
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Barbra - Verified booking
We originally booked the Bella Mere but, apparently owner cancelled 2 weeks before our stay?
So after numerous phone calls to yourselves we managed to rearrange a different property on the same site which was a day later each end of the holiday, which meant we had less time with friends we went with. We stayed in the MoJo which was very unsettling & disruptive because of numerous issues we had with the hot water from day one & throughout which made us leave your site a day earlier . Before we set off to stay at the Mojo we were given £50 compensation which was really unacceptable as the arrangements & days were changed thatâs including the arrangements we made back home too. We would like this matter looked into & compensation considered because of the various hot water & disruption throughout our stay, including days out with our friends who were staying in the ocean terrace.
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Julie - Verified booking
Booked last minute and was very wary that the Lodge would not be as shown but on arrival it was as advertised.
Easy to find, parking next to lodge and keysafe. Accommodation was fantastic, spotless and very well equipped in every room especially the kitchen. I took a lot of kitchen bits with me but so much was provided. The tea/coffee and washing up things were much appreciated. Lots of leaflets of places to visit of which we did plenty. Central to Ilfracombe and short drive to Combe Martin, Croyde and Woolacombe Bay. We had a fantastic week and would definitely book again if the owners will have us. I am cabin crew and its non-stop flying and this was perfect as no airports involved. We would highly recommend this lodge and Sykes Holidays and look forward to booking again. Very relaxing holiday for us both. Thank you very much Julie & Nabs
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